Woburn Toyota Scion - Service Center

Lost my car Completely disorganized and long waits at service desk. Lengthy diagnostics and service staff started convo with “you looking forward to your new car Completely disorganized and long waits at service desk. Lengthy diagnostics and service staff started convo with “you looking forward to your new car” before telling me what was wrong. Also, when went to retrieve car, no one could find it. Keys and service ticket no where to be found, waited almost 30 minutes until my husband walked around the buildings and found it parked outside with keys in it (and unlocked). Nice shiny new building but operating systems and staff training not in place. I wouldn’t go back. More

My agent was fantastic! I showed up without an appointment and wasn’t dissappointed! Renate was fantastic and helped me get exactly what I needed and who I needed. (Brought I showed up without an appointment and wasn’t dissappointed! Renate was fantastic and helped me get exactly what I needed and who I needed. (Brought me a tech to confirm my issue). Plus my warranty covered everything! (First time ever!). I’m definitely thinking Woburn Toyota is where I will go from now on. More

oil change Have had ALL my service done at this dealership since I purchased my Sienna in 2009. I have never, ever had any problems. I have dealt with a few se Have had ALL my service done at this dealership since I purchased my Sienna in 2009. I have never, ever had any problems. I have dealt with a few service personnel and except for two many years ago and who are no longer there and were there for a short time, I have had a pleasant experience. More

Waited too long Short handed staff and mechanics. Waited on Sunday from 9am to 1:30pm. The Service writer was excellent. The new check in process was interesting. Short handed staff and mechanics. Waited on Sunday from 9am to 1:30pm. The Service writer was excellent. The new check in process was interesting. More

Oil change The filters were changed in Dec. I bought the car in march and I had to pay $100 dollars to replace the filters already. I should have spoke to a mana The filters were changed in Dec. I bought the car in march and I had to pay $100 dollars to replace the filters already. I should have spoke to a manager at the time. There was no reason i should have paid to replace both. Peices More

My service coordinator was excellent. he was very courteous and efficient. Although the wait time was longer than I had expected, the waiting area was comfortable. and efficient. Although the wait time was longer than I had expected, the waiting area was comfortable. More

I don't think about taking my Camry anywhere else. This service department has been a major reason why my '96 Camry is still on the road. They've always been attentive and helpful, and their new servic This service department has been a major reason why my '96 Camry is still on the road. They've always been attentive and helpful, and their new service building is a worthy major upgrade in their service offerings. The staffers are helpful and knowledgeable; they work with me to optimize what needs work now and what can wait, and I couldn't be happier with the results. More

Lost my car Took the service dept. 44 minutes to find my car. Told me at least 3 lies while I waited. No one would just say sorry we made a mistake. Took the service dept. 44 minutes to find my car. Told me at least 3 lies while I waited. No one would just say sorry we made a mistake. More

Great Service Center Have a hybrid prius v had issues electric to gas that the service center figured out. Car running great! Renata in service was very helpful ma Have a hybrid prius v had issues electric to gas that the service center figured out. Car running great! Renata in service was very helpful made sure all was right with the vehicle. More

Warranty repair headlight voltage regulation It took longer than hoped for but the facility was comfortable The mechanic also did a complimentary review / inspection, which was nice to have t It took longer than hoped for but the facility was comfortable The mechanic also did a complimentary review / inspection, which was nice to have too I did not actually ever see or speak to the mechanic More