Woburn Toyota Scion - Service Center

Services very personalized Good explanations about presented problems. Was able to maximize the use of my coupons and my service advisor made sure that he was on top of the disc Good explanations about presented problems. Was able to maximize the use of my coupons and my service advisor made sure that he was on top of the discounts. Mike was probably one of the most friendliest but thorough service advisors that I've had the pleasure of working with. More

Lost my car Took the service dept. 44 minutes to find my car. Told me at least 3 lies while I waited. No one would just say sorry we made a mistake. Took the service dept. 44 minutes to find my car. Told me at least 3 lies while I waited. No one would just say sorry we made a mistake. More

Poorly managed I created an appointment online and selected what I thought was basic service. Once I finally got checked in, I was told it was way more than I needed I created an appointment online and selected what I thought was basic service. Once I finally got checked in, I was told it was way more than I needed - fortunately Mike identified that for me and let me know I didn't need what I selected. When I arrived right at my scheduled time (11am on a Saturday), I pulled in and after the techs took my keys I went inside. There were 4 service managers sitting there not helping anyone, and didn't acknowledge either me or the other people waiting in line for the one rep who was helping someone. Mike came in and saw a line - took me just as those other people got to the other guy. I heard them make a comment about this too. Mike warned me that it'd be a little over an hour. He said that it's always crazy on Saturdays, and noted that while it's always that way nobody does anything to change it. I went upstairs to the cafe - very nice, plenty of comfortable and clean seating. This was good, because I sat there for 2+ hours. Despite having an appointment. For an oil change. It should not take TWO HOURS for an OIL CHANGE. On check-in, I'd also mentioned I was at the end of my lease. Would have been an opportunity for them to have me test drive something else. I actually went to Woburn instead of Watertown in the hopes that Woburn would be better and I'd be happier getting a new lease there. Nope. After the 2 hours, Mike called trying to get me to buy new engine and cabin air filters and some new tires. Sure, they could use replacement, but who would spend the $770 in "declined service" he put on the bill with 4 months left on a lease??? 15 minutes after that he called and said I was good to go. Checkout was OK, although he had to go take my credit card out of sight to the cashier. They just reopened 3 weeks ago. How do they not have credit card machines for each service rep, or one cashier stand for everyone to go to so credit cards don't leave sight??????? Watertown has also typically done a basic car wash and vacuum with any service I've gotten there. Not the case in Woburn, would have at least salvaged the experience a bit if they'd given even a cursory pass with a vacuum in the front seats. Won't be back. More

Lost my car Completely disorganized and long waits at service desk. Lengthy diagnostics and service staff started convo with “you looking forward to your new car Completely disorganized and long waits at service desk. Lengthy diagnostics and service staff started convo with “you looking forward to your new car” before telling me what was wrong. Also, when went to retrieve car, no one could find it. Keys and service ticket no where to be found, waited almost 30 minutes until my husband walked around the buildings and found it parked outside with keys in it (and unlocked). Nice shiny new building but operating systems and staff training not in place. I wouldn’t go back. More

My agent was fantastic! I showed up without an appointment and wasn’t dissappointed! Renate was fantastic and helped me get exactly what I needed and who I needed. (Brought I showed up without an appointment and wasn’t dissappointed! Renate was fantastic and helped me get exactly what I needed and who I needed. (Brought me a tech to confirm my issue). Plus my warranty covered everything! (First time ever!). I’m definitely thinking Woburn Toyota is where I will go from now on. More

oil change Have had ALL my service done at this dealership since I purchased my Sienna in 2009. I have never, ever had any problems. I have dealt with a few se Have had ALL my service done at this dealership since I purchased my Sienna in 2009. I have never, ever had any problems. I have dealt with a few service personnel and except for two many years ago and who are no longer there and were there for a short time, I have had a pleasant experience. More

Waited too long Short handed staff and mechanics. Waited on Sunday from 9am to 1:30pm. The Service writer was excellent. The new check in process was interesting. Short handed staff and mechanics. Waited on Sunday from 9am to 1:30pm. The Service writer was excellent. The new check in process was interesting. More

Oil change The filters were changed in Dec. I bought the car in march and I had to pay $100 dollars to replace the filters already. I should have spoke to a mana The filters were changed in Dec. I bought the car in march and I had to pay $100 dollars to replace the filters already. I should have spoke to a manager at the time. There was no reason i should have paid to replace both. Peices More

My service coordinator was excellent. he was very courteous and efficient. Although the wait time was longer than I had expected, the waiting area was comfortable. and efficient. Although the wait time was longer than I had expected, the waiting area was comfortable. More

I don't think about taking my Camry anywhere else. This service department has been a major reason why my '96 Camry is still on the road. They've always been attentive and helpful, and their new servic This service department has been a major reason why my '96 Camry is still on the road. They've always been attentive and helpful, and their new service building is a worthy major upgrade in their service offerings. The staffers are helpful and knowledgeable; they work with me to optimize what needs work now and what can wait, and I couldn't be happier with the results. More