Woburn Toyota Scion - Service Center

Service Department Employee I had a great experience with my service (oil change) because of John Russo. Hi is outstanding, I always ask for him. Hi is helpful, explaining all I had a great experience with my service (oil change) because of John Russo. Hi is outstanding, I always ask for him. Hi is helpful, explaining all problem with my car, but never was pushing. It is nice have a deal with John. More

Service Department employee. My first leased car and my first visit to your Service Dept. My first experience with the service department went very smoothly. Mr. John Russo was My first leased car and my first visit to your Service Dept. My first experience with the service department went very smoothly. Mr. John Russo was very professional, well groomed, made direct eye contact, friendly smile, explained the process and went over all the paperwork efficiently. A great example of a person who takes pride in his job. He is a fine young man and a great asset to Toyota's service Department. Great experience ! More

Wicked good service It is nice to have a reliable service location for my vehicles. They have a good time and make the time spent waiting for the vehicle interesting. Yo It is nice to have a reliable service location for my vehicles. They have a good time and make the time spent waiting for the vehicle interesting. You will not feel any pressure to add additional service unless it is something that needs to be done. John Russo is outstanding and if your going to Woburn ask for him. The Express service is really a great feature for oil changes. More

Great Service I had a great experience with my last service visit. Customer service was great. John Russo really helped me out. He made sure everything went grea I had a great experience with my last service visit. Customer service was great. John Russo really helped me out. He made sure everything went great with minimal wait time. More

2011 Venza Express Service - 75,000 miles service Excellent service. John Russo was very courteous and professional. Explained things very well and easy to understand. Have never had any issues. Hig Excellent service. John Russo was very courteous and professional. Explained things very well and easy to understand. Have never had any issues. Highly recommend. Have been going here for many years with no issues. More

Put Your Trust in Toyota Service @ Woburn Scion! Thanks to Ken Mello for being prompt, efficient and right on top of his job as a Service Rep. for Woburn Toyota! He has a way of making you feel co Thanks to Ken Mello for being prompt, efficient and right on top of his job as a Service Rep. for Woburn Toyota! He has a way of making you feel confident and secure. Thanks Ken! Be back in "5". More

Outstanding Service from John Russo Mr. John Russo continuously provides outstanding service. As my "Service Consultant/Professional" twice over the past two weeks, he fully explained a Mr. John Russo continuously provides outstanding service. As my "Service Consultant/Professional" twice over the past two weeks, he fully explained all of my vehicle's problems and options and when I agreed to (his) the best course of action, he kept me fully "in the loop;" communicating with me every step of the way. He is a wonderful example of what good looks like...Woburn Toyota should be proud! Dr. Ed Weiner More

Purchase of New Tires! Mike Gilgun was excellent from start to finish in recommending the Brand & model tire to purchase! He was very quick with righting up the details and Mike Gilgun was excellent from start to finish in recommending the Brand & model tire to purchase! He was very quick with righting up the details and also provided me a loaner car! Would definitely recommend servicing your vehicle there! More

Excellent, as always! I called for an appointment for service, and received one for the following week. When I realized my sticker would expire the following day, I called I called for an appointment for service, and received one for the following week. When I realized my sticker would expire the following day, I called back and was immediately given an appointment that same afternoon. Since this is the first car I purchased on my own, I knew what I wanted done, but wasn't sure what to ask for. John Russo was kind and patient, as always, explaining everything I needed to know, never making me feel pressured to have anything done. He kept me informed whenever needed, explained the work to be done, what work was completed, and the paperwork thoroughly, made sure I got the full value for my coupons and specials, gave me great advice on caring for my car, and most importantly, even after a long, hard day, did it all with a smile. I always feel comfortable and well cared for when I bring my car here. Thanks again, John. More

Customer Service I want to thank Ken Mello, my consultant, on my recent visit to your dealership. He was very understanding to the problem I was having and was able to I want to thank Ken Mello, my consultant, on my recent visit to your dealership. He was very understanding to the problem I was having and was able to have it resolved in less time that was quoted. I use to bring my car to another dealership, but did not like the customer service I was receiving from them! Ken's personal attention made my visit meaningful and I look forward to bringing my car to him and your dealership to have it serviced again. More