Woburn Toyota Scion - Service Center

Happy with my recent winter tires I am really happy with my winter tires and even more so that I was able to get them before my ski trip. The dealership mess up my order but John Ru I am really happy with my winter tires and even more so that I was able to get them before my ski trip. The dealership mess up my order but John Russo was able to solve the issue and Ken Mello was able to work it in the schedule prior to my trip. I also got a good deal on them. Thank you both! More

very orginized nice dealership with a very organized crew ,little wait time and very informative and friendly I would definitely will refer this shop to a friend or nice dealership with a very organized crew ,little wait time and very informative and friendly I would definitely will refer this shop to a friend or relative,thanks More

30,000 mile service/state inspection My tire pressure light came on and my Toyota RAV4 limited was due for its state inspection sticker as well as 30,000 mile service. Even though My tire pressure light came on and my Toyota RAV4 limited was due for its state inspection sticker as well as 30,000 mile service. Even though I didn't have an appointment since the tire pressure warning light came on and I was in the vicinity of my dealer, I call John Russo directly and asked if there was anyway you could get me in at the very least to reset the tire pressure light and make sure my tires were OK as well as getting the state inspection done. He explained that they were booked until next Wednesday but told me to come in anyway to make sure the tires were safe and to get the inspection done . He offered to also complete the 30,000 mile service if I could wait, even though there were a large amount of customers already waiting for their vehicles to be serviced. I opted to have him do all the work as I was already there and could spend the time while they got my vehicle serviced and inspected. This is my third vehicle I purchased from Woburn Toyota and even though I now live in the city of Boston over 30 minutes away from the dealership which was my local dealership initially, I still choose to drive here for all my service needs even though there is another Toyota dealership 10 minutes from where I currently live. I am a very loyal sales and service customer to Woburn Toyota. They always treat me right and have taken exceptional care of me especially John Russo in Express Lube. As always John Russo is professional, friendly and honest. The multi point inspection revealed I needed some repairs, some of which were performed today. John went over the work that was done and what future work will need to be done and thoroughly explained everything to me. John Russo is always available if I have any questions or issues with the vehicle over the telephone and on numerous occasions has talked me through problem-solving on the telephone to success. He is one of the primary reasons I continue to do business with Woburn Toyota and have them exclusively service my 2015 RAV4 Limited. More

Very easy, fair priced I have two cars that are regularly serviced at Woburn Toyota. Each time the work is done promptly and with a smile. Pricing has always been fair for I have two cars that are regularly serviced at Woburn Toyota. Each time the work is done promptly and with a smile. Pricing has always been fair for both quick service or major repairs. I cannot recommend them enough. More

Recent brake job Once again, nothing but good things to say about the service staff at Woburn Toyota. The guys are so friendly always, the wait unbelievably short, th Once again, nothing but good things to say about the service staff at Woburn Toyota. The guys are so friendly always, the wait unbelievably short, the service exceptional -- they even came in UNDER the original estimate! John is very pleasant and has a great sense of humor. He kept us informed throughout so we knew just what was going on, and, as always, was patient with my questions and willing to explain until I understood. He even explained the construction noises to everybody so we wouldn't be unnerved by them. I can't wait to see the new digs once its done. These guys definitely deserve it! Thanks guys! More

Brake/serpentine belt service I have been a long time customer of Woburn Toyota. They have devices my 2008 Camry since I purchased it in February 2009. I made an appointment ba I have been a long time customer of Woburn Toyota. They have devices my 2008 Camry since I purchased it in February 2009. I made an appointment based on the fact that I was encountering a metal on metal sound from my rear breaks. My mileage at time of service on November 19 2016 was 59,080. 1) I was informed that my rear breaks needed to have pads replaced and rotors resurfaced. However, Woburn Toyota had replaced the rear pads and rotors on June 24 2015. The mileage on my car at that date was 47,016. Only 12,064 miles occurred between the two service dates. 2) I was informed that my serpentine belt was cracked and needed to be replaced. However, Woburn Toyota had replaced the serpentine belt on December 26, 2013. The mileage on my car at that date was 35,607 Only 23,473 miles occurred between the two service dates. I feel it troubling that I am encountering parts installed by Woburn Toyota wearing out in, what I consider to be, well before the end of their useful life. As a result of this visit , I incurred a cost of approximately $500. I attempted to contact Rich on three occasions (twice by text and one phone message) to request if Woburn Toyota would consider prorating my repair bill based upon mileage. To date I have not received a response from Rich or any Woburn Toyota representative. More

Great service advisor, great service Prompt service despite the long line of customers. Dealership was overbooked even though early in the morning but the service advisor John Russo was s Prompt service despite the long line of customers. Dealership was overbooked even though early in the morning but the service advisor John Russo was still able to help me promptly and address all of my questions and concerns. More

Saved the day. I was attempting to change my spark plugs and pulled apart the spark plug wire cap. It was lodged in the bottom and I couldn't get it out. So I was attempting to change my spark plugs and pulled apart the spark plug wire cap. It was lodged in the bottom and I couldn't get it out. So I called them and drove there. And they fixed it and in no time I was on the road again. No appointment, they just said drive down and we'll fix it. It all happened so fast, I almost forgot to pay the bill. They just know how to do it right the first time. They waste no time getting you back on the road. Happy. More

options on repairs Every five thousand miles I go to Woburn Toyota for service,usually an oil change.But on occasion they find something that misses my attention and let Every five thousand miles I go to Woburn Toyota for service,usually an oil change.But on occasion they find something that misses my attention and let's me know my options on servicing,whether it needs immediate attention or it can go longer without. Having that option is good,instead of just saying it needs to be done right away, good to know for future visits and peace of mind. More

Great Service when you need them the most My 2006 Corolla developed a serious problem while I was driving back from Boston. I quickly drove to Woburn Toyota and spoke to Rich who was able to My 2006 Corolla developed a serious problem while I was driving back from Boston. I quickly drove to Woburn Toyota and spoke to Rich who was able to look at my car, assess the problem and get my car fixed without an appointment! Rich reassured me and even set me up with a rental car so I could make my meeting on time. Everything was taken care of quickly and efficiently. I fully expect to continue using Woburn Toyota service for the foreseeable future. More