Woburn Toyota Scion - Service Center

Recent brake job Once again, nothing but good things to say about the service staff at Woburn Toyota. The guys are so friendly always, the wait unbelievably short, th Once again, nothing but good things to say about the service staff at Woburn Toyota. The guys are so friendly always, the wait unbelievably short, the service exceptional -- they even came in UNDER the original estimate! John is very pleasant and has a great sense of humor. He kept us informed throughout so we knew just what was going on, and, as always, was patient with my questions and willing to explain until I understood. He even explained the construction noises to everybody so we wouldn't be unnerved by them. I can't wait to see the new digs once its done. These guys definitely deserve it! Thanks guys! More

Brake/serpentine belt service I have been a long time customer of Woburn Toyota. They have devices my 2008 Camry since I purchased it in February 2009. I made an appointment ba I have been a long time customer of Woburn Toyota. They have devices my 2008 Camry since I purchased it in February 2009. I made an appointment based on the fact that I was encountering a metal on metal sound from my rear breaks. My mileage at time of service on November 19 2016 was 59,080. 1) I was informed that my rear breaks needed to have pads replaced and rotors resurfaced. However, Woburn Toyota had replaced the rear pads and rotors on June 24 2015. The mileage on my car at that date was 47,016. Only 12,064 miles occurred between the two service dates. 2) I was informed that my serpentine belt was cracked and needed to be replaced. However, Woburn Toyota had replaced the serpentine belt on December 26, 2013. The mileage on my car at that date was 35,607 Only 23,473 miles occurred between the two service dates. I feel it troubling that I am encountering parts installed by Woburn Toyota wearing out in, what I consider to be, well before the end of their useful life. As a result of this visit , I incurred a cost of approximately $500. I attempted to contact Rich on three occasions (twice by text and one phone message) to request if Woburn Toyota would consider prorating my repair bill based upon mileage. To date I have not received a response from Rich or any Woburn Toyota representative. More

Great service advisor, great service Prompt service despite the long line of customers. Dealership was overbooked even though early in the morning but the service advisor John Russo was s Prompt service despite the long line of customers. Dealership was overbooked even though early in the morning but the service advisor John Russo was still able to help me promptly and address all of my questions and concerns. More

Great Service when you need them the most My 2006 Corolla developed a serious problem while I was driving back from Boston. I quickly drove to Woburn Toyota and spoke to Rich who was able to My 2006 Corolla developed a serious problem while I was driving back from Boston. I quickly drove to Woburn Toyota and spoke to Rich who was able to look at my car, assess the problem and get my car fixed without an appointment! Rich reassured me and even set me up with a rental car so I could make my meeting on time. Everything was taken care of quickly and efficiently. I fully expect to continue using Woburn Toyota service for the foreseeable future. More

Saved the day. I was attempting to change my spark plugs and pulled apart the spark plug wire cap. It was lodged in the bottom and I couldn't get it out. So I was attempting to change my spark plugs and pulled apart the spark plug wire cap. It was lodged in the bottom and I couldn't get it out. So I called them and drove there. And they fixed it and in no time I was on the road again. No appointment, they just said drive down and we'll fix it. It all happened so fast, I almost forgot to pay the bill. They just know how to do it right the first time. They waste no time getting you back on the road. Happy. More

options on repairs Every five thousand miles I go to Woburn Toyota for service,usually an oil change.But on occasion they find something that misses my attention and let Every five thousand miles I go to Woburn Toyota for service,usually an oil change.But on occasion they find something that misses my attention and let's me know my options on servicing,whether it needs immediate attention or it can go longer without. Having that option is good,instead of just saying it needs to be done right away, good to know for future visits and peace of mind. More

Great service I have dealt with Kim Hughes and John Russo at Woburn Toyota's service department and they have always been extremely helpful and accommodating. Keep I have dealt with Kim Hughes and John Russo at Woburn Toyota's service department and they have always been extremely helpful and accommodating. Keep up the great work and thanks for going the extra mile. Don Hebert More

Service Nov 2016 John Russo reviewed all aspects of the car and even recommended a better tire that was at even a better price. He was very clear about service expect John Russo reviewed all aspects of the car and even recommended a better tire that was at even a better price. He was very clear about service expectations and the time needed to do the job properly. We had a very good experience. More

Excellent I purchased my Corolla from Woburn Toyota in November of 2008 (another excellent experience). Since I purchased the car, I have all my service comple I purchased my Corolla from Woburn Toyota in November of 2008 (another excellent experience). Since I purchased the car, I have all my service completed by them. My experience has always been very good. This time, my service manager went above and beyond helping me get my car serviced, including getting my recalls taken care of. I was out of the dealership in the time he said it would be completed. He was courteous and friendly. In addition, I had just renewed my registration and they noticed that I had not put the new sticker on my license plate. If they had not helped me with that, who knows how long I would have driven around without it. Thank you so much! More

Car maintenance management Recently I have taken my car to Woburn Toyota for both tire repairs and routine oil changes. John Russo the service manager has taken excellent care Recently I have taken my car to Woburn Toyota for both tire repairs and routine oil changes. John Russo the service manager has taken excellent care of me every time. He was able to get me in and out and taken care of both when I had an appointment and when I presented as a walk in. I was reluctant to be seen by my car dealership because I always felt as if the cost was way absorbent compared to local garages, however after addressing this issue I feel as if with coupons and open communication, the service here has become much more manageable and they utilize the best Toyota products and have the ability to diagnose my issues with a high quality of expertise and far better than anywhere else I have gone. I trust John Russo to be fair and honest. When I was desperately in need because I did something stupid (put diesel fuel in my engine) Woburn Toyota took care of my car and completely flushed the engine, and it runs just as good today as the day it was purchased. They could have told me I needed a whole new engine and I wouldn't have known any differently but instead was charged the minimum they had stated. John lets me know prior to the service provided what he recommends and what the price will be and that is much appreciated. More