Woburn Toyota Scion - Service Center

Recall Finished in a timely manner. The service department called me to remind me about the recall I totally forgot about it so that was great Finished in a timely manner. The service department called me to remind me about the recall I totally forgot about it so that was great More

$5000 mile service Very smooth process of checking in. New facility is great. Also has a nice cafe there which has anything you want. Great all around. Nice work Very smooth process of checking in. New facility is great. Also has a nice cafe there which has anything you want. Great all around. Nice work More

Service The new building is great. Like that you can drive into the service department now. They greeted me right away. The new waiting area is nice. They kep The new building is great. Like that you can drive into the service department now. They greeted me right away. The new waiting area is nice. They kept me updated on what was going on with my vehicle. More

Pleasant experience Customer service was great. Mike was very kind and helpful. The new facility is beautiful. The only problem is that the problem I had with my car didn Customer service was great. Mike was very kind and helpful. The new facility is beautiful. The only problem is that the problem I had with my car didn’t actually get fixed... More

Awesome place great people. Technicians are great as well. I will be bringing my vehicle back to them for future repairs. New building is nice too. place great people. Technicians are great as well. I will be bringing my vehicle back to them for future repairs. New building is nice too. More

2.5 hour oil change and tire rotation I set up an appointment for my complimentary 10k oil change and tire rotation. I also had a few other minor items to look at. I was told it would take I set up an appointment for my complimentary 10k oil change and tire rotation. I also had a few other minor items to look at. I was told it would take 4 hours to complete it all and I asked why it would take so long and was told they could do an oil change tire rotation and fix the rubber surrounding the drivers window that fell down every time the window rolled down in 1-1.5 hours which I agreed to. After 1.5 hours I asked if my car was ready and was told they would have a fast technician take care of it. 2.5 hours for an oil change, tire rotation, and minor repair is unacceptable especially when you are told it would take half the time. More

On the fly.. I love the fact they always take me as a walk-in no problem! Ask for Anthony, the kid is great and is a problem solver! I love the fact they always take me as a walk-in no problem! Ask for Anthony, the kid is great and is a problem solver! More

Emergency help Stopped in while away from home. Ran over a curb and needed to have car checked to be sure was safe to drive. Renata was professional, caring and ve Stopped in while away from home. Ran over a curb and needed to have car checked to be sure was safe to drive. Renata was professional, caring and very thorough. I needed to leave my car and get back to a conference plus was traveling w my elderly mother. She fit me into the Busy schedule although it would take hrs to get me in. She told me not to worry, made sure I was able to get back to hotel and was very pleasant even though I didn’t need service. Also updated my last service from another dealer which wasn’t in the computer but not in car starts. She served you proud! Thank you! More

Services very personalized Good explanations about presented problems. Was able to maximize the use of my coupons and my service advisor made sure that he was on top of the disc Good explanations about presented problems. Was able to maximize the use of my coupons and my service advisor made sure that he was on top of the discounts. Mike was probably one of the most friendliest but thorough service advisors that I've had the pleasure of working with. More

Poorly managed I created an appointment online and selected what I thought was basic service. Once I finally got checked in, I was told it was way more than I needed I created an appointment online and selected what I thought was basic service. Once I finally got checked in, I was told it was way more than I needed - fortunately Mike identified that for me and let me know I didn't need what I selected. When I arrived right at my scheduled time (11am on a Saturday), I pulled in and after the techs took my keys I went inside. There were 4 service managers sitting there not helping anyone, and didn't acknowledge either me or the other people waiting in line for the one rep who was helping someone. Mike came in and saw a line - took me just as those other people got to the other guy. I heard them make a comment about this too. Mike warned me that it'd be a little over an hour. He said that it's always crazy on Saturdays, and noted that while it's always that way nobody does anything to change it. I went upstairs to the cafe - very nice, plenty of comfortable and clean seating. This was good, because I sat there for 2+ hours. Despite having an appointment. For an oil change. It should not take TWO HOURS for an OIL CHANGE. On check-in, I'd also mentioned I was at the end of my lease. Would have been an opportunity for them to have me test drive something else. I actually went to Woburn instead of Watertown in the hopes that Woburn would be better and I'd be happier getting a new lease there. Nope. After the 2 hours, Mike called trying to get me to buy new engine and cabin air filters and some new tires. Sure, they could use replacement, but who would spend the $770 in "declined service" he put on the bill with 4 months left on a lease??? 15 minutes after that he called and said I was good to go. Checkout was OK, although he had to go take my credit card out of sight to the cashier. They just reopened 3 weeks ago. How do they not have credit card machines for each service rep, or one cashier stand for everyone to go to so credit cards don't leave sight??????? Watertown has also typically done a basic car wash and vacuum with any service I've gotten there. Not the case in Woburn, would have at least salvaged the experience a bit if they'd given even a cursory pass with a vacuum in the front seats. Won't be back. More