Woburn Toyota Scion - Service Center

Good service at the brand new facility The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, bot The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, both at the check-in and for the service itself. After I dropped off my car at the service bay, I entered the building, the service department section. There was only one person was taken care of at the moment, and I had been waiting for 15 min to get called. It was for 5K maintenance service, and I waited 2 hrs to get the job done. I hope this was just an odd experience on that day as I have been there a couple of time for other occasions and not waited for this much long. More

10,000 mile maintenance My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection More

Quick and efficient Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautifu Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautiful and well maintained. Good job. More

Great customer service from mike g in service dept Mike was very helpful in explaining what needed to be done and gave great follow up when I cane in fir my service and tire replacements Mike was very helpful in explaining what needed to be done and gave great follow up when I cane in fir my service and tire replacements More

Recall Finished in a timely manner. The service department called me to remind me about the recall I totally forgot about it so that was great Finished in a timely manner. The service department called me to remind me about the recall I totally forgot about it so that was great More

$5000 mile service Very smooth process of checking in. New facility is great. Also has a nice cafe there which has anything you want. Great all around. Nice work Very smooth process of checking in. New facility is great. Also has a nice cafe there which has anything you want. Great all around. Nice work More

Service The new building is great. Like that you can drive into the service department now. They greeted me right away. The new waiting area is nice. They kep The new building is great. Like that you can drive into the service department now. They greeted me right away. The new waiting area is nice. They kept me updated on what was going on with my vehicle. More

Pleasant experience Customer service was great. Mike was very kind and helpful. The new facility is beautiful. The only problem is that the problem I had with my car didn Customer service was great. Mike was very kind and helpful. The new facility is beautiful. The only problem is that the problem I had with my car didn’t actually get fixed... More

Awesome place great people. Technicians are great as well. I will be bringing my vehicle back to them for future repairs. New building is nice too. place great people. Technicians are great as well. I will be bringing my vehicle back to them for future repairs. New building is nice too. More

2.5 hour oil change and tire rotation I set up an appointment for my complimentary 10k oil change and tire rotation. I also had a few other minor items to look at. I was told it would take I set up an appointment for my complimentary 10k oil change and tire rotation. I also had a few other minor items to look at. I was told it would take 4 hours to complete it all and I asked why it would take so long and was told they could do an oil change tire rotation and fix the rubber surrounding the drivers window that fell down every time the window rolled down in 1-1.5 hours which I agreed to. After 1.5 hours I asked if my car was ready and was told they would have a fast technician take care of it. 2.5 hours for an oil change, tire rotation, and minor repair is unacceptable especially when you are told it would take half the time. More