Woburn Toyota Scion - Service Center

Great Experience Ordered new tires on a sunday at closing time, on short notice to have the mounted on Tues am by 1:00pm. John was great, very easy process especially Ordered new tires on a sunday at closing time, on short notice to have the mounted on Tues am by 1:00pm. John was great, very easy process especially considering the construction going on. More

HORRIBLE SERVICE!!!!! To put in perspective my family and I have bought five cars from Woburn Toyota since 2008 because Hany, the salesman, was recommended by my boss. Han To put in perspective my family and I have bought five cars from Woburn Toyota since 2008 because Hany, the salesman, was recommended by my boss. Hany was and has always been great. Now to the service department. HORRIBLE, HORRIBLE, HORRIBLE. Like others on Yelp, kept giving them the benefit of the doubt for mistakes that go back years. First, went in for oil change on a pre-paid plan. Told they didn't have in the system, needed to demand manger who found it. Same time technician knocked something off engine during the inspection. Had to go back to have it fixed. Multiple times on tire rotations they forget to put the stem caps back on. Most recently went back to get 25000 service under Toyota Care plan, told I was over mileage (27K). Counter person was rude and when I asked for mgr. stated "I'm in charge here" Went to main building and found the Used Car Manager who intervened on my behalf. While waiting overheard service rep yell at an older woman when she asked to have her check engine light checked as part of her appointment. He stated it was a Sunday and they were short staffed. Hopefully the check engine wasn't a safety issue. Service completed and told I had a nail in my tire, interesting coincidence. Sent email to Rick Alessi, the Director of "Fixed Operations" no response. Today, my wife took my car to a AAA approved repair shop for the oil change and found that Woburn damaged my car while doing the previous oil change. For your sake believe the multiple 1 star reviews and STAY AWAY FROM WOBURN TOYOTA!!!!! More

Lacking customer service 1-The service department did not return my calls regarding service issue follow up. 2-The service department called me at the end of the day to con 1-The service department did not return my calls regarding service issue follow up. 2-The service department called me at the end of the day to confirm my need for a ride and forgot to pick me up. I will not return to Woburn foreign motors. More

Awesome service for my moms car. My mom's car was making loud noise anytime she was breaking or backing up. I brought in the car and Mike Gilgun was really helpful Mike explained all My mom's car was making loud noise anytime she was breaking or backing up. I brought in the car and Mike Gilgun was really helpful Mike explained all the possible scenarios that could result in the noise and then he brought the car in to one of the techs. Turned out she needed breaks and rotors. They took care of it fixed and the price wasn't ridiculous either. I've always been skeptical of dealerships but I've found the one. More

Great service On July 30, I serviced my car for my breaks, at Woburn toyota. As my long time service provider since 2001, this experience was as any all other servi On July 30, I serviced my car for my breaks, at Woburn toyota. As my long time service provider since 2001, this experience was as any all other services execellent. My car runs well and it's not making any noises as previously due to the brakes and was in excellent clean condition when I picked up. I r commend my long time service advisor, John Russo as one of the best there, if not the best. More

To the rescue. While changing my spark plugs, I separated the rubber boot inside sleeve without knowing it. I couldn't get the spark plug out then. So I called W While changing my spark plugs, I separated the rubber boot inside sleeve without knowing it. I couldn't get the spark plug out then. So I called Woburn Toyota, set up an immediate appointment on a Friday !!! and I was soon ok and back on the road again. More

Customer Oriented I purchased my Toyota Corolla new in 2013 and have had all my maintenance done at Woburn Toyota. I haven't had any issues with the car other than rou I purchased my Toyota Corolla new in 2013 and have had all my maintenance done at Woburn Toyota. I haven't had any issues with the car other than routine maintenance. I plan to keep my car for at least a few more years and trust Woburn Toyota to service my vehicle as always. I also take advantage of the the shuttle ride back and forth from my house so I don't have to wait long in the service area when they know it's going to take extra time. Christine Melrose, MA More

Worst service ever Didn't have the one part for the repair that they knew they needed. It's a recall part. Notified me 90 minutes after I dropped off, 30 minutes befor Didn't have the one part for the repair that they knew they needed. It's a recall part. Notified me 90 minutes after I dropped off, 30 minutes before it was due to be fixed, that they didn't have part!!!! More

Very good service. I have been a customer for many years and have always received very good service. I feel I can trust the technicians. Trust in a service department I have been a customer for many years and have always received very good service. I feel I can trust the technicians. Trust in a service department is very important. More

Fantastic service The fantastic guality of service and service personel is the reason I would never consider going anywhere else. The quality of service continues on no The fantastic guality of service and service personel is the reason I would never consider going anywhere else. The quality of service continues on no matter what chaos, construction or otherwise, is happening. Great product and great people! More