Woburn Toyota Scion - Service Center

Airbag recall Went in to have the "Airbag recall" taken care of. They found I needed ball joint replacement, which I had done. I always rely on them to fix things Went in to have the "Airbag recall" taken care of. They found I needed ball joint replacement, which I had done. I always rely on them to fix things before they actually break. More

awesome friendship Anthony went above and beyond to make sure that our new car was perfect. He also related to great service to Mike when he was not in. John was helpf Anthony went above and beyond to make sure that our new car was perfect. He also related to great service to Mike when he was not in. John was helpful in getting documents quickly when we needed them thanks to all of you. In the future I would like to deal with these gentlemen More

Good experience with helpful service manager Overall experience is excellent with helpful staff. The staff looks for optimal fixes to contain the cost increases. Service staff also returns the ca Overall experience is excellent with helpful staff. The staff looks for optimal fixes to contain the cost increases. Service staff also returns the call and inform me the service status. More

Problem remains the same Entune system keeps shutting down and rebooting, on average of every ten minutes. Company 800 advisor recommended software update. Not able to keep sy Entune system keeps shutting down and rebooting, on average of every ten minutes. Company 800 advisor recommended software update. Not able to keep system operating for required update. Took vehicle to service department. They advised after 90 minutes that update was completed. Left dealership and system shut down and rebooted within 2 miles of dealership with note advising that software not up to date. Very disappointed. More

Great service. Show they really care about their customers Team always keeps me aware of potential issues. Always very friendly. Even to the point to tell you someone will be with you shortly if you are waitin Team always keeps me aware of potential issues. Always very friendly. Even to the point to tell you someone will be with you shortly if you are waiting in line. Makes your presence feel acknowledged which can be important. Great attitude on all of the team. Shows team unity, that there is a good hiring and training process and people enjoy their job. More

Solved the problem We took our 2010 Toyota Sienna for service recently after the check engine light came on. John Russo was wonderful to deal with as always. The work We took our 2010 Toyota Sienna for service recently after the check engine light came on. John Russo was wonderful to deal with as always. The work was done and the estimate to repair was spot on. The work was somewhat costly but was done when it was promised by. More

Service Thank you always great service. I'll be back the next time something comes up with my vehicle. Always convenient, thorough, and quick. Thanks again Thank you always great service. I'll be back the next time something comes up with my vehicle. Always convenient, thorough, and quick. Thanks again More

Brakes replaced Renata was awesome she was so helpful and double checked an oil issue too and gave us a loaner car for free which was so great Renata was awesome she was so helpful and double checked an oil issue too and gave us a loaner car for free which was so great More

customer HORRIFIC EXPERIENCE!!! My 80 year old mother made an appointment to have oil change and inspection sticker, she opted to wait while services were perf HORRIFIC EXPERIENCE!!! My 80 year old mother made an appointment to have oil change and inspection sticker, she opted to wait while services were performed, 3 1/2 hours later she was still waiting!!!!!! They told her the delay was because they LOST yes I said LOST her vehicle. They then had the audacity to charge her full price for their services. My sister and I tried numerous times to reach a service manager and were hung up on. I have currently been on hold over 1 hour, waiting for a manager!! I strongly suggest you go elsewhere More

Simple oil change turned into $500+ job I brought my car for a simple oil change, I was told that all threads on the oil pan broke while it was taken off. I have a strong feeling that it h I brought my car for a simple oil change, I was told that all threads on the oil pan broke while it was taken off. I have a strong feeling that it happened due to technician mistake. The car had always been serviced at Woburn Toyota as well as my other cars. I also purchased my cars from Woburn Toyota. I have been a loyal customer for many years and always was treated well. However yesterday I was charged $540 for what I strongly suspect was a technician mistake. I am extremely disappointed by yesterday’s experience. More