Woburn Toyota Scion - Service Center

Quality of Service I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the g I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the gas station attendant didn't put the gas cap back on tightly. John Russo and his team not only enlightened me, but found a problem that would have cost me much more had I brought the car in later. They took care of me with their usual skill and courtesy. Their skill and ability are the reason I continue to use Woburn Toyota. So why a 4 instead of my usual five? It has nothing to do with the team or their work. It has to do with the atmosphere at the new and improved Woburn Toyota. What happened to the place? Nobody's smiling anymore. Nobody interacts with each other. They look like caged veal, only set free long enough to perform a single task. The supervisor or manager or whatever you call it, of the floor, strode about like an prison guard, glaring at people like they were taking too long to do their job, muttering under their breath. People tensed visibly when they saw them coming. It made for a very different, and a very uncomfortable atmosphere. That John and his team were still able to provide quality service with a smile in this situation speaks to their professionalism and skill. I'm a people watcher, and it was pretty obvious to me that while the building has improved, the atmosphere is on a definite decline. Happy employees make for happy customers. Don't let what's been a great place go downhill in the name of improvement. More

Long service with unexpected charges I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30 I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30K service would run at approximately $80, I ended up paying $380! When I asked why , the answer I received was that that is the standard service. I was charged $130 for alignment and $250!!! for the oil change. The only way to finish the service was to authorize them to proceed this paying $380... Really disappointed. I was considering getting the 2019 RAV4 from Woburn Toyota but this is not happening.... More

Replacing defective radio Everyone was pleasant and informative. Even though I don’t use your dealership for service I feel Very confident if I needed any service definitely w Everyone was pleasant and informative. Even though I don’t use your dealership for service I feel Very confident if I needed any service definitely would ask for advice and services!! Thankyou again More

Great service and recommendatios Did an oil change. Was told about some things that need to be addressed, like brakes, belts etc. Will try to do them in the upcoming months at toyota Did an oil change. Was told about some things that need to be addressed, like brakes, belts etc. Will try to do them in the upcoming months at toyota woburn. Overall satisfied with their stevice. Personnel excellent More

Focus on blame not customer experience I purchased a Rav4 and brought it in to get its inspection sticker. I dropped the car off and went upstairs to wait. after about 50 minutes I got a c I purchased a Rav4 and brought it in to get its inspection sticker. I dropped the car off and went upstairs to wait. after about 50 minutes I got a call saying I had the wrong registration. The registration was the one my sales person had given me to drive with until I was called back in. The service person started to lecturing me on what I did wrong. I told him it came from the sales person and he needs to talk to salesperson to get the correct paper work. He called back in about 15 minutes to says that we had the correct paperwork and the car would be ready in a few minutes. I waited about 10 minutes and then walked down stairs. I greeted the service person and he asked "Who are you?". Started to explain who I was and get cut me off saying "I know who you are, go sit over there and your car will be ready in a couple of minutes". I did as I was told and waited about 5 minutes before going back upstairs to watch the tv. After another 5 minutes I received call telling me my car was ready and I went down to get it. Once in my car I started to explain how I did not like the way I was treated and stopped me half way through and said "No, no, no, no, it was not me it was the salesperson that messed up the paperwork.". I replied that I believed he had been snarky to me and I never heard I am sorry this extra wait. He denied acting that way. His focus was clearly on blaming someone and not how my experience went. More

Great customer service from mike g in service dept Mike was very helpful in explaining what needed to be done and gave great follow up when I cane in fir my service and tire replacements Mike was very helpful in explaining what needed to be done and gave great follow up when I cane in fir my service and tire replacements More

Great Service Service was fast, nice place and great customer service. The service always great from sales to finance then service lets say in general I like Wobu Service was fast, nice place and great customer service. The service always great from sales to finance then service lets say in general I like Woburn Toyota. More

Good service at the brand new facility The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, bot The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, both at the check-in and for the service itself. After I dropped off my car at the service bay, I entered the building, the service department section. There was only one person was taken care of at the moment, and I had been waiting for 15 min to get called. It was for 5K maintenance service, and I waited 2 hrs to get the job done. I hope this was just an odd experience on that day as I have been there a couple of time for other occasions and not waited for this much long. More

10,000 mile maintenance My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection More

Quick and efficient Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautifu Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautiful and well maintained. Good job. More