Woburn Toyota Scion - Service Center

First 5,000 mile oil change In and out ptomptly. Service date at 11:00. Easy service. First 5,000 mile free oil change. Told Mike I needed to be out by 12:30. He made a phone c In and out ptomptly. Service date at 11:00. Easy service. First 5,000 mile free oil change. Told Mike I needed to be out by 12:30. He made a phone call. Said no problem. I was out by noon. More

Good Service - Big Up Seller I went in for a new battery and was happy to hear they were willing to work with me on price, but then they sent me an authorization for services and I went in for a new battery and was happy to hear they were willing to work with me on price, but then they sent me an authorization for services and parts that was FOUR TIMES the price of my car’s battery. Mike was super nice, but if I’m hesitant to pay a lot for an expensive battery I’m not really in the market to invest over a grand in other things... definitely a miscommunication. More

Service Mike Gilgun The service manager does his job very well he had one of his top service technicians Victor Long working on my vehicle. I requested Vic Mike Gilgun The service manager does his job very well he had one of his top service technicians Victor Long working on my vehicle. I requested Victor, this was my second service with him. I was very pleased with the work done. More

Good job Mike was very helpful and courteous and helped me understand the bill and also pointed out the open issues for the near future. Thank you Mike was very helpful and courteous and helped me understand the bill and also pointed out the open issues for the near future. Thank you More

Great experience The personnel is very attentive and friendly. Mark was very nice and made a great impression on me. I liked the snacks in the kitchen and TV and fre The personnel is very attentive and friendly. Mark was very nice and made a great impression on me. I liked the snacks in the kitchen and TV and free WiFi. I wish the service was more efficient, I had to wait for 2 hours for a regular maintenance. When they said it will only take one hour. More

Replaced spark plugs, 4 tires, and battery Kathy Kidik was very helpful. She placed the order, gave me a very nice loaner car, gave me an update of the car, and gave me a discount on the final Kathy Kidik was very helpful. She placed the order, gave me a very nice loaner car, gave me an update of the car, and gave me a discount on the final price. More

Routine Maintence I have had Toyota service my 2017 RAV4 three times now. Each time I have met with Anthony. He is incredible and somehow manages to brighten everyone’s I have had Toyota service my 2017 RAV4 three times now. Each time I have met with Anthony. He is incredible and somehow manages to brighten everyone’s morning around him. He is attentive, checks in, and thorough. A couple of times I have noticed small issues, like my wire to my horn not plugged in right or the rubber strips on my roof coming undone( too many car washes later), and each time the service team in Woburn has fixed these issues along with my routine maintence free of charge. Each person I have come in contact with is incredibly kind, patient, and comforting, especially at 6am. Thank you Anthony and your team for providing superb customer service. Toyota, don’t ever lose these folks. They enforce your recognition of putting your customers first. Sincerely, Sara More

Had better Bought my car from Woburn Toyota and been bringing it there for service since, 2012. Over the past two years I’ve noticed a slip in service. This last Bought my car from Woburn Toyota and been bringing it there for service since, 2012. Over the past two years I’ve noticed a slip in service. This last visit for a routine oil change I noticed half way home that the maintanience light was failed to be reset. I checked in at 3:40 pm and did not hear my name called and it was after 5pm. I approached the service counter and the clerk was talking to a coworker looked at me and said “Yes finishing your paperwork now.” Then asked me my last name. And had to find my paperwork. The clerk did not go through the report or checklist with me as I have been accoustome to in past visits. It happens but my past visits the clerk had more communication calling me up Letting me know what’s going on when the car will be ready and going through the checklist after about what the mechanic found will doing the work on my vechicle. I don’t remember the clerk name I worked with, very friendly just lacked the extra step and attention to detail that I have received in the past. More

Break service Good experience in here. The diagnosis is accurate and the explanation is in detail. Will recommend this to friends. As a loyalty customer, this Good experience in here. The diagnosis is accurate and the explanation is in detail. Will recommend this to friends. As a loyalty customer, this dealer treat me well. More

I had very good experience with Mike G. Very honest and friendly person. Always have a smile on his face. I will go to him for my services. Very honest and friendly person. Always have a smile on his face. I will go to him for my services. More