Woburn Toyota Scion - Service Center

Excellent The staff at this dearlship is most exceptional There sevce there is a++++++ I would get my car fixed here every time mike and rich are to ogle the The staff at this dearlship is most exceptional There sevce there is a++++++ I would get my car fixed here every time mike and rich are to ogle the best people that work there they made my experience quick and easy thanks to all of Woburn Toyota marking Toyota great again More

not even bother to look about what i asked to fix i went for pil change and told the maintenance guy that the glovebox bottom has fallen and need to be fixed he said he fiz it and i asked him twice i went for pil change and told the maintenance guy that the glovebox bottom has fallen and need to be fixed he said he fiz it and i asked him twice and he said he done it and when i left ans got home i check it it's the same he didn't even touch it and it was to late to comeback and i don't have time to schedule another appointment so i had to drive it like that so frustrating More

SUPER SLOW I made an appointment to get my snow tires swapped (my regular tires are on rims). I specifically told the person Taking the appointment that I wanted I made an appointment to get my snow tires swapped (my regular tires are on rims). I specifically told the person Taking the appointment that I wanted to wait for it and asked how long it would take. She told me 30 minutes. Then I inquired about a oil change and she said that would be an hour and a half, which seems ridiculous so I did not keep my appointment for that. When I got my email confirmation, it said that it was a drop off and also said to go to the top of the hill to that service center. I called again to let them know that it is not a drop off I was waiting and wanted it done ASAP. When I got there on Saturday, to the top of the hill, I was told that I was supposed to be at the bottom of the hill. When I got my email confirmation, it said that it was a drop off and also said to go to the top of the hill to that service center. I called again to let them know that it is not a drop off I was waiting and wanted it done ASAP. When I got there on Saturday, to the top of the hill, I was told that I was supposed to be at the bottom of the hill. My appointment was at 10:00, my car wasn’t even taken in until 10:25 and wasn’t complete until 11:10... as I mentioned, the tires were on rims. It was simply changing for tires which should take no more than a half hour. Everyone kept making the excuse about the construction. If you are not able to do service due to construction, that should be told during the call to make the appointment. The whole point of an appointment is so that you don’t have to wait. And honestly, this happens every time I go to get my tires switched out. It happened even before the construction started. While I was waiting, I witnessed a female employee, wearing a Toyota shirt belch very loudly while walking through the waiting area. There was also a pizza party in the garage, which seemed to halt work and make my wait even longer. No one seemed too apologetic as I guess this is the norm! My time is valuable and I don’t like wasting an hour of it due to poor service. The guy who checked me in was very friendly, but the process was frustrating!!! More

Long Wait Our appointment was for 5 pm for an oil change and rotate tires and we did not get out until 6:30 it was a very long time Our appointment was for 5 pm for an oil change and rotate tires and we did not get out until 6:30 it was a very long time More

Quick and seamless oil change Met with my regular service advisor, John Russo, for my routine oil change. As always, John got my car right in. When I get service done at Woburn Toy Met with my regular service advisor, John Russo, for my routine oil change. As always, John got my car right in. When I get service done at Woburn Toyota, it is always an easy and smooth process. They are very organized and always put the customer first. I always go to John as I have been a Woburn Toyota customer for 11 years! More

I am glad that they have the traffic lights at Woburn Toyota I am always pleased with my service at Woburn Toyota. Very professional and always have the time to take care of my car and feel safe when I leave I am always pleased with my service at Woburn Toyota. Very professional and always have the time to take care of my car and feel safe when I leave More

Service Team at Woburn Toyota Mike G. and his service Team have done a wonderful job on all my four Toyotas; get you in an out as promised and correct all issues Mike G. and his service Team have done a wonderful job on all my four Toyotas; get you in an out as promised and correct all issues More

Fast and efficient I had Another great experience at Woburn Toyota. They are always very friendly and knowledgeable. I look forward to my next visit at Woburn Toyota. I had Another great experience at Woburn Toyota. They are always very friendly and knowledgeable. I look forward to my next visit at Woburn Toyota. More

Initial service Got my inspection sticker for my new car. Had remote starter installed and they put license plates and my ezpass transpondr on my front plate. My only Got my inspection sticker for my new car. Had remote starter installed and they put license plates and my ezpass transpondr on my front plate. My only complaint was editing area was too cold. I sat on the wall outside to warm up while waiting. Randy called me next day to be sure everything went well. His customer service skills are top notch. More

Quick Was in for a service appointment was unsure of what was wrong the guys there were quick with diagnostics and repair for a fair price while there touch Was in for a service appointment was unsure of what was wrong the guys there were quick with diagnostics and repair for a fair price while there touched base with my sales guy and he was available to help me with a question I had about a part Good experience always with this group! More