Woburn Toyota Scion - Service Center

Not good Went to Woburn Toyota because my tire pressure light was on. My truck was there for a total of fire hours and they told me my sensors were fine but th Went to Woburn Toyota because my tire pressure light was on. My truck was there for a total of fire hours and they told me my sensors were fine but the computer somehow couldn’t read them. They charged me to reprogram the computer and the light was back on after about driving for 15 miles. I tried to call them to find out what to do but there was no answer so I left a message. No one ever returned my call so eventually I called back the following day. The guy told me to just reset the light and it would work and it didn’t. I find it ridiculous that they have my truck for five hours charge me to fix it, not fix it and then when I call to complain their only answer is to bring it back. More

Will have to go back AGAIN Bought a used car and come to find out after just a week that it needed a complete break job. They did take it back and replaced everything but the c Bought a used car and come to find out after just a week that it needed a complete break job. They did take it back and replaced everything but the calipers which my own mechanic said needed replacing as well. We are still experiencing a grinding noise which is not going away. I will be calling them when I return from a conference....stay tuned!! This is disappointing to say the least. More

Great Customer Service! Mike was helpful in a personable and professional way. Created a relationship with me at the start so that I trusted his judgement when it was decisio Mike was helpful in a personable and professional way. Created a relationship with me at the start so that I trusted his judgement when it was decision making time later. He also agreed to help me out with a rental when I return to have something fixed the following week. More

Great service, they make it easy John and Mark did a great job taking care of our car. After the multipoint inspection John called with the estimate right away and the work was comple John and Mark did a great job taking care of our car. After the multipoint inspection John called with the estimate right away and the work was completed same day. One suggestion - on your website, just make an easy entry for "type of service" that is just "regular maintenance and multipoint inspection". The other choices never seem to fit and there are way too many of them. Thanks! More

2018 first service After i got my car serviced, I got on the highway my car shakes from the front end looks like they did not balance my tires I don’t understand why n After i got my car serviced, I got on the highway my car shakes from the front end looks like they did not balance my tires I don’t understand why now I have to set up another appointment to go back and I live like 25 minutes away from this dealer it doesn’t make me happy it’s a waste of my time to have to go back to get the service done right time I wish the dealer did something for clients like me that have to return, the young man at the counter was amazing very professional Tejada More

Car towed in Had an older model car breakdown on the highway and get towed in. The service center was able to accept the car without issue and followed up the next Had an older model car breakdown on the highway and get towed in. The service center was able to accept the car without issue and followed up the next business day with a full breakdown report on issues found with my car. I was able to work with the service manager to choose specific repairs to be done, and was contacted by phone every few days to be updated on progress of repairs. The service center was always upfront with costs and technical details upon request. I received my car back in just over a week and a half, and it's been running great ever since! More

I am very happy with the service that I received I love I feel more comfortable right now very good I am very happy it’s supposed to be laid out all the time because we’re going over there she has t I love I feel more comfortable right now very good I am very happy it’s supposed to be laid out all the time because we’re going over there she has to say what we want done and is good to know where is see this in team from the dealer and big countable to tell you West, no one in your car and they listen to you More

Service maintenance I brought my Prius C lease in for an oil change. Mike suggested rotating tires and I agreed. Later, I received a message about other work that could I brought my Prius C lease in for an oil change. Mike suggested rotating tires and I agreed. Later, I received a message about other work that could be done. I politely declined, because not doing the work did not impact safety and because I had other errands to run. I appreciate not feeling pressured to accept the additional suggestions during this visit. More

Service Staff Joanne was very pleasant and helpful and explained recommendations. I have other dealerships closer to home but will continue to go to Woburn Toyota f Joanne was very pleasant and helpful and explained recommendations. I have other dealerships closer to home but will continue to go to Woburn Toyota for service and my next car. More

As always great service. A little long with wait for oil cha Great service , very easy to talk too. The oil change took longer than I expected. ( 1:40) had a 7 am appointment. Figure that early would be in and Great service , very easy to talk too. The oil change took longer than I expected. ( 1:40) had a 7 am appointment. Figure that early would be in and out More