Woburn Toyota Scion - Service Center

Quick and friendly service Great representative at desk. Very polite, personable and explained services that were done! Was done in satisfactory time. Thanks for realizing that Great representative at desk. Very polite, personable and explained services that were done! Was done in satisfactory time. Thanks for realizing that my time was important! More

Wonderful people who want to help you! Was greeted by a very nice woman who got me set up - mass confusion I parking lot when I pulled in due to construction but all worked out. Sat for a f Was greeted by a very nice woman who got me set up - mass confusion I parking lot when I pulled in due to construction but all worked out. Sat for a full two hours waiting on my car to have its first check up - two hours seems a bit much for rotating tires and checking fluids. I had an 8am appointment thinking I could get through it quickly but I guess not. Just as I was going to get up to see where my car was, the woman came to get me. She was so sweet, I couldn’t be mad! Still seemed like a long time to wait when I had an appointment and my car hadn’t even hit 5k miles! I can not remember the woman’s name but she was great!! More

Oil change Very friendly and said it would be about one hour! And it was! Explained everything that was on the paperwork about inspection on my car! Very friendly and said it would be about one hour! And it was! Explained everything that was on the paperwork about inspection on my car! More

Good customer service The service was to check the engine light and VSC light, and recall of the spate tire holder. The service team gave me a ride home and did an Excellen The service was to check the engine light and VSC light, and recall of the spate tire holder. The service team gave me a ride home and did an Excellent service of these issues. Thanks, Yang More

Somewhat helpful I bought a Camry and exactly one week after I took delivery on it the front right wheel was making a grinding noise while in reverse. I had a problem I bought a Camry and exactly one week after I took delivery on it the front right wheel was making a grinding noise while in reverse. I had a problem where this happened the morning before I was supposed to go on a rhode trip for the weekend. That is the only car I own so obviously I didn’t want to make the problem any worse. I was also told when I purchased the car that I would have priority courtesy vehicles during service apointments becuase i owns a small business and can not leave it unattended throughout the day. When I called explaining the situation I was refused a courtesy vehicle because they “didn’t have any” and after a long discussion had to come in and spend an hour at the service department for which was told there was nothing that they saw however. I have heard the noise again multiple times and am now going to have to go through this not so pleasant process again. More

customer service rep is always helpful -informative-caring-accommodating---to make a long story short--because of the way Mike G works with me to resolve my issues no mat is always helpful -informative-caring-accommodating---to make a long story short--because of the way Mike G works with me to resolve my issues no matter how small makes me come back More

Good service John Russo was the service writer. He itemized the recommended repairs, for me to choose. I believe he put the appropriate stress on the more urgent w John Russo was the service writer. He itemized the recommended repairs, for me to choose. I believe he put the appropriate stress on the more urgent work, while acknowledging that x or Y could be done later (or by me, such as wiped blades). Now I’m a satisfied customer, secure in the work that was recommended, without that nagging feeling that you’ve been had. More

Confusion on getting work done ✅ Bad communication within service department 😔 It seems like no one knows what other service people are doing. I called midday and a lady in service Bad communication within service department 😔 It seems like no one knows what other service people are doing. I called midday and a lady in service department told me my car was being worked on. I called later to find out that they were waiting for the okay to do the work. I left a message the night before that obviously was not heard. Though the work was eventually done, was very disappointed about my first service appointment. 😞 More

Valid coupon on your website not accepted because I had appoinment for full synthetic oil change, gave my keys asked if i have to provide anything else, rep said nope. Went back to collect vehicle and I had appoinment for full synthetic oil change, gave my keys asked if i have to provide anything else, rep said nope. Went back to collect vehicle and, told him I have this coupon for $10 off from your website toyota woburn. Please apply, he said that need to be applied before you give ur vehicle cannot be done now. I haven't paid my yet. How can that not be applied. Is service quality based on if you have coupon or not?? Charged me $57. More

Superb Customer Service I have been to Toyota Woburn for service 3 times, The bad news was that my appointment was never honored and the wait times were not as promised so I I have been to Toyota Woburn for service 3 times, The bad news was that my appointment was never honored and the wait times were not as promised so I had to give it an average Overall Rating. However, the Customer Service agent Renata Starbranch is the reason why I keep returning and will continue to return. I also plan on purchasing a new car there because of her. She went out of her way each time I was there, especially this last time when my car failed the oil comsumption test. She took the time to explain every detail I needed to know. I was very upset because when I called Corporate Toyota, they denied my request to fix it even though I had literally just purchased the car and was just out of warranty. Toyota Corporate is another story and still did not help me even though my family has been loyal Toyota customers for years. That being said, Renata really helped calm me down, helped me figure out my options and continues to follow up with me. She spent as much time as needed (which was a while) to make sure I left with a plan. She continues to follow up with me. I have never had this type of experience in a car dealership/service center ever and felt it very necessary to let you know the exceptional person you employ. Toyota has quite the loyal advocate in her. Thank you so much Renata and Toyota Woburn!!! Truly, Rebecca Sobolewski More