Woburn Toyota Scion - Service Center

Maintenance The service was great andI really appreciated the time my service rep took in order to explain the problem with my rear view mirror and what needed to The service was great andI really appreciated the time my service rep took in order to explain the problem with my rear view mirror and what needed to be done to fix/replace it. More

I had a great experience at Woburn Foreign Motors yesterday. I brought my car in for an oil change, tire rotation, and check up. Everyone was very polite and caring. I was there for a couple of hours that passed I brought my car in for an oil change, tire rotation, and check up. Everyone was very polite and caring. I was there for a couple of hours that passed by quickly...thanks to the comfortable waiting room! When my car was ready, I went to the service desk and was given a detailed description of all the work that was done. That's why I keep going back to to this great service area! More

Great service and experience The whole team was amazing! Kathy went above and beyond! She took care of many issues as if they were her own! They found and fixed issues that previo The whole team was amazing! Kathy went above and beyond! She took care of many issues as if they were her own! They found and fixed issues that previous dealership (braintree) was unable to fix and identify. I'll certainly be going back! More

Charged labor for what was clearly a warranty issue I was disappointed to be charged labor for an issue that was clearly a warranty problem. I purchased my car new from Woburn Toyota, and performed all I was disappointed to be charged labor for an issue that was clearly a warranty problem. I purchased my car new from Woburn Toyota, and performed all recommended services with them. Less than 3 years after purchase it started blowing white plastic flakes from the air vent. I believe this should have been covered by the vehicle's warranty: clearly there was a defective part somewhere in the AC system shedding a plastic coating. The dealer was unable to root cause the problem, and charged me labor for investigating it. I was informed the air filter needed changing (but it was not changed when they serviced the vehicle, on schedule, a couple of months earlier). I asked to see the manager and no one was prepared to go and get her, she was not at her desk. Very dissapointed. More

Repair appointment The repair job has not been done to satisfaction. Breaks feel more spongy after replacement costing more than $600. The sqeaking sound remains as is a The repair job has not been done to satisfaction. Breaks feel more spongy after replacement costing more than $600. The sqeaking sound remains as is after spending more than $500 on timing chain tensioner and serpentine belt replacement. I was told the service advisor responsible had left for the day and would contact me first thing next working day. Never recieved a call. Rather i had called up to check and was told the service advisor is busy and will call in a few minutes. he didn’t call back after my follow too. More

Good service but not good price! Good service but my son thought for nine hundred something (without coupon) is a little too much for changing the front brakes, motors, and oil change Good service but my son thought for nine hundred something (without coupon) is a little too much for changing the front brakes, motors, and oil change! More

They diagnosed and fixed our AC & brakes quickly. John stayed in communication through the diagnostic process and explained how the repairs related to the symptoms we reported. The service was comple John stayed in communication through the diagnostic process and explained how the repairs related to the symptoms we reported. The service was completed on time. More

Service Appt I was able to make an appointment in a short window of time and I was asked when I wanted to come in. The Service manager, Rich made it work aroun I was able to make an appointment in a short window of time and I was asked when I wanted to come in. The Service manager, Rich made it work around my schedule. The service was explained ahead of time as I knew exactly what was going on. I was provided updates throughout the process. The service person at the front desk (Emma maybe) was great. More

Excellent service mike and the boys always go above and beyond,..the best of the Best...nothing more to say, except as long as there at WFM, I’ll keep coming back. mike and the boys always go above and beyond,..the best of the Best...nothing more to say, except as long as there at WFM, I’ll keep coming back. More

Quick efficient service My 15,000 check up....My appointment was 7am...Emma greeted me with the best good morning and smile....she was attentive, knowledgeable, quick and eff My 15,000 check up....My appointment was 7am...Emma greeted me with the best good morning and smile....she was attentive, knowledgeable, quick and efficient with the paperwork....I sat and waited with my complimentary coffee & muffin....25 minutes later done....Emma explained the details and I was on my way.....did I mention the complimentary free car wash... Woburn Toyota has the BEST customer service... Thank you from one satisfied customer!!! More