Woburn Toyota Scion - Service Center

Unprofessional, zero communication At the 1hr mark of my oil change, asked how much longer- told there were 2 recommendations that needed my approval. This was never communicated!! At the 1hr mark of my oil change, asked how much longer- told there were 2 recommendations that needed my approval. This was never communicated!! More

Excellent service - did all the work required and even offered a loaner car so I wouldn’t have to wait hours. Friendly, helpful and explained everything clearly. - did all the work required and even offered a loaner car so I wouldn’t have to wait hours. Friendly, helpful and explained everything clearly. More

Good people My wire done got stuck between steering wheel and the Collum, needed to replace the cable sub-assy and the same day I got it done. My wire done got stuck between steering wheel and the Collum, needed to replace the cable sub-assy and the same day I got it done. More

great service Since i bought my car, i’ve only taken it here for service. Great friendly staff, quick service, and great price. I plan to come here for all my car’ Since i bought my car, i’ve only taken it here for service. Great friendly staff, quick service, and great price. I plan to come here for all my car’s needs and repairs. More

Excellent service The service was exceptional and timely The service advisor was very friendly and well informed. I wish to visit the same service advisor for the ne The service was exceptional and timely The service advisor was very friendly and well informed. I wish to visit the same service advisor for the next service More

Customer service rep was great. Work was done on time. Everything completed as promised. Rep courteous and knowledgeable. Kept informed of all work being done on vehic rep was great. Work was done on time. Everything completed as promised. Rep courteous and knowledgeable. Kept informed of all work being done on vehicle every step of the way. More

Ok job Chaotic and disorganized. No one seems to really know what they’re Doing. Everyone is nice and my service was fast, but I had to state several times w Chaotic and disorganized. No one seems to really know what they’re Doing. Everyone is nice and my service was fast, but I had to state several times why I was there when it should have been in the computer (or remembered the first time I stated it). Again, everyone was very nice but it’s not reassuring to drop your car off when the person you’ve been talking with can’t rememeber why you’re there. Maybe it’s the construction or a newer employee, but attention to detail is important. More

Good customer service My experience this past weekend was one of the better Ones I have had in 15 years. Did not feel pressured. I was not told I needed service for things My experience this past weekend was one of the better Ones I have had in 15 years. Did not feel pressured. I was not told I needed service for things I did not anticipate, as I have in the past More

Complete Satisfaction Both the service person at Toyotacare and Joanne in the service dept were professional, friendly and left me completely satisfied. I look forward to n Both the service person at Toyotacare and Joanne in the service dept were professional, friendly and left me completely satisfied. I look forward to new facility. More

Helpful I have a banging noise at times coming from the back right of my car. The technician drove with me to check it out.. We checked around the outside of I have a banging noise at times coming from the back right of my car. The technician drove with me to check it out.. We checked around the outside of the car and couldn't find any issues. He put it on a lift and could not find the issue. However was determined that it is not a safety issue. I was pleased at this time. If it gets worse I can go back. The technician was very good and patient in trying to resolve the issue. More