Woburn Toyota Scion - Service Center

Home away from home Woburn Toyota service department Vincent Reeves is exceptionally great! Every time I went to service my highlander, Vincent has always put in grea Woburn Toyota service department Vincent Reeves is exceptionally great! Every time I went to service my highlander, Vincent has always put in great extraordinary efforts to get things done under tight time constraints. He was THE difference maker in coordinating working crews in person; solve difficult problems to make sure the complex service items were done timely and with the highest quality! Base on last 3 years’ observation, I can see that He is truly friendly, knowledgeable and thoughtful, and truly wanted to help make a big difference for every customer. He gave me and others the great reason to come back all the time and feel confident that we will receive the best service experiences in the country! Thank you Vincent!! More

Worst Business Operations Ever This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its own mistake. I will never go to these people again. I had my car towed to Woburn Toyota on December 19th because the steering wheel was locked and not allowing my car to start. My advisor was Michael (can't recall his last name). He seemed like a great guy who was going to take care of my car. Michael had explained to me that he wasn't sure why my steering wheel was locked: it could be 1 hour of work and a quick fix or 5 hours of work and a lot of money. I told him to proceed with the 1 hour of work. As hours passed the next day, I called multiple times to figure out why Michael hadn't gotten back to me. It turned out that he had gone through with the 5 hours of work without giving me a diagnosis, an estimate, or asking for my approval. On top of that, he said it would cost me almost $900. To say I was not happy is an understatement. I arrived at Toyota and asked what was the issue with my car. Michael said that my car wasn't detecting the key and that the mechanics reprogrammed the whole software (similar to restarting a computer). At the time I was very skeptical of this accusation. My key had worked just fine and definitely wasn't the issue. After arguing with Michael and the Service Manager regarding the teams lack of communication, they finally agreed to sell me the reprogrammed key and charge me for 1 hour of work totaling to $400. I was ok with paying that fee and had moved on. Flash forward to New Year's Eve. I walk to my car after work, and the same issue transpires. STEERING WHEEL LOCKED. I spent New Year's Eve stuck in the parking lot at my work thanks to Toyota. Reasonably furious, I set up an appointment with Toyota of Woburn for January 2nd at 6 am. I called them at 11 am and 1 pm asking for updates. Nobody wanted to reach out to me regarding my car. Finally, I got in touch with a service advisor after hours of waiting for a response. They said that my car needed a new steering wheel lock. Essentially, in my first visit Toyota "reset" my car. It's very similar to unplugging your computer and hoping that this "reset" will fix the issue. They didn't acknowledge the REAL issue with my car which was the steering wheel lock. They charged me $400 to do something that NEVER had to happen. I tried explaining this to my advisor and all he did was argue back and say: "there's no evidence that this issue is related. I have to assume that another issue transpired." They are charging me $500 on top of the original payment. This is the biggest joke of an operation I've ever encountered. Toyota had the chance to right its wrong, but this stubborn firm is NEVER willing to admit its own mistake. Do yourself a favor and never go to Toyota of Woburn. More

Toyota Woburn service department is sucks. I have free oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. More

UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the technician so this does not happen again to anyone else. He was very friendly, sincere and nice. I really appreciate him calling to follow up and discuss about the issue. Definitely good customer service! _________________________________________ I usually don't write bad review as I believe in second chances but I feel that this review needs to be written so others can be warned of my bad encounter with the service department today. I took my car (2019 Toyota Corolla) in for a 15K mile service which consists of a tire rotation , fluid checks/adjust and etc. When the service was completed, I was assured that everything had been done. I left the dealer but in my guts I had a feeling something was off so I checked my tires to see if they were rotated. Upon checking, the technician (Cody Harris) never actually rotated my tires as I had one off brand tire in the front and it was still in the same spot. I drove back and he played it off as that it didn't need to be rotated because they were all the same tread depth. This is not true because the off brand tire has more depth and I wanted it to be in the rear due to the car being a front wheel drive and it makes more sense to have same set of tires being in the front. It was very disappointing that they lied to me as a customer. I assume that since my car only had 7K miles, he didn't want to do the actual work and assume that everything is fine which is unacceptable. He should've performed the work that he wrote down on the service paperwork. I didn't make a big scene as I was there already for 1 hour and wanted to just go home. There was a nice lady (a manager but I did not get her name), she had him rotate my tires and I left. Anyways, on the ride home, It makes me question as to if he even did any of the work that was mentioned on my service paperwork. I've been coming to Woburn Toyota for service as my primary Toyota dealer and it has been great. I am not sure what happened today but Cody Harris definitely needs to be retrain in integrity, ethics and moral as he lied to me (the customer) and never actually did the work that was intended to be performed. I did call the GM and leave a voicemail to let him know of my issue that I've encountered. Obviously he does not care to return my call so I will be taking my business elsewhere for the future. More

I brought my car in for service early, as I assumed that I would be there until Noon or later. Was I surprised that 45 minutes later my vehicle was completed. Woburn Toyota is great and the service provid I would be there until Noon or later. Was I surprised that 45 minutes later my vehicle was completed. Woburn Toyota is great and the service provided by my Service Adviser, Bill Mahoney was excellent. Thanks, everyone at Woburn Toyota for valuing my time. Bill Shortino, long time customer More

Quick and painless In and out oil change with friendly service and best bacon egg cheese around. No high pressure to fix items that they found during service. In and out oil change with friendly service and best bacon egg cheese around. No high pressure to fix items that they found during service. More

Service I feel that the service was excellent and friendly. The Service Advisor Was very knowledgeable and extremely helpful. He explained everything in detai I feel that the service was excellent and friendly. The Service Advisor Was very knowledgeable and extremely helpful. He explained everything in detail and helped us understand what needed to be done More

Great Service I’ve had great service/maintenance by Woburn Toyota every time it has needed. The car has always been in good hands each time I dropped it off. I’ve had great service/maintenance by Woburn Toyota every time it has needed. The car has always been in good hands each time I dropped it off. More

Excellent Customer Service They run a tight ship. Service Advisor, Bill Rich, was very personable and helpful in his explanation of service and in his response to questions I h They run a tight ship. Service Advisor, Bill Rich, was very personable and helpful in his explanation of service and in his response to questions I had. More

Great customer waiting area with cafe Since the renovations have completed, the service drop off area and customer waiting area are awesome. The café is independently operated, and makes Since the renovations have completed, the service drop off area and customer waiting area are awesome. The café is independently operated, and makes custom coffee and a variety of freshly made food. The wifi is great. There is plenty of space to relax or to work, including a quiet area and a children's area. The bathrooms are clean and big. They will drive me to work if my appointment is longer. I enjoy coming here so that I can get back to work quickly. More