Woburn Toyota Scion - Service Center

Toyota Woburn service department is sucks. I have free oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. More

UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the technician so this does not happen again to anyone else. He was very friendly, sincere and nice. I really appreciate him calling to follow up and discuss about the issue. Definitely good customer service! _________________________________________ I usually don't write bad review as I believe in second chances but I feel that this review needs to be written so others can be warned of my bad encounter with the service department today. I took my car (2019 Toyota Corolla) in for a 15K mile service which consists of a tire rotation , fluid checks/adjust and etc. When the service was completed, I was assured that everything had been done. I left the dealer but in my guts I had a feeling something was off so I checked my tires to see if they were rotated. Upon checking, the technician (Cody Harris) never actually rotated my tires as I had one off brand tire in the front and it was still in the same spot. I drove back and he played it off as that it didn't need to be rotated because they were all the same tread depth. This is not true because the off brand tire has more depth and I wanted it to be in the rear due to the car being a front wheel drive and it makes more sense to have same set of tires being in the front. It was very disappointing that they lied to me as a customer. I assume that since my car only had 7K miles, he didn't want to do the actual work and assume that everything is fine which is unacceptable. He should've performed the work that he wrote down on the service paperwork. I didn't make a big scene as I was there already for 1 hour and wanted to just go home. There was a nice lady (a manager but I did not get her name), she had him rotate my tires and I left. Anyways, on the ride home, It makes me question as to if he even did any of the work that was mentioned on my service paperwork. I've been coming to Woburn Toyota for service as my primary Toyota dealer and it has been great. I am not sure what happened today but Cody Harris definitely needs to be retrain in integrity, ethics and moral as he lied to me (the customer) and never actually did the work that was intended to be performed. I did call the GM and leave a voicemail to let him know of my issue that I've encountered. Obviously he does not care to return my call so I will be taking my business elsewhere for the future. More

I brought my car in for service early, as I assumed that I would be there until Noon or later. Was I surprised that 45 minutes later my vehicle was completed. Woburn Toyota is great and the service provid I would be there until Noon or later. Was I surprised that 45 minutes later my vehicle was completed. Woburn Toyota is great and the service provided by my Service Adviser, Bill Mahoney was excellent. Thanks, everyone at Woburn Toyota for valuing my time. Bill Shortino, long time customer More

Quick and painless In and out oil change with friendly service and best bacon egg cheese around. No high pressure to fix items that they found during service. In and out oil change with friendly service and best bacon egg cheese around. No high pressure to fix items that they found during service. More

Service I feel that the service was excellent and friendly. The Service Advisor Was very knowledgeable and extremely helpful. He explained everything in detai I feel that the service was excellent and friendly. The Service Advisor Was very knowledgeable and extremely helpful. He explained everything in detail and helped us understand what needed to be done More

Great Service I’ve had great service/maintenance by Woburn Toyota every time it has needed. The car has always been in good hands each time I dropped it off. I’ve had great service/maintenance by Woburn Toyota every time it has needed. The car has always been in good hands each time I dropped it off. More

Excellent Customer Service They run a tight ship. Service Advisor, Bill Rich, was very personable and helpful in his explanation of service and in his response to questions I h They run a tight ship. Service Advisor, Bill Rich, was very personable and helpful in his explanation of service and in his response to questions I had. More

Great customer waiting area with cafe Since the renovations have completed, the service drop off area and customer waiting area are awesome. The café is independently operated, and makes Since the renovations have completed, the service drop off area and customer waiting area are awesome. The café is independently operated, and makes custom coffee and a variety of freshly made food. The wifi is great. There is plenty of space to relax or to work, including a quiet area and a children's area. The bathrooms are clean and big. They will drive me to work if my appointment is longer. I enjoy coming here so that I can get back to work quickly. More

Great experience I had a great experience at the Woburn Toyota. The service manager, Kathy, did a great job checking in and making sure my needs were met! Such a great I had a great experience at the Woburn Toyota. The service manager, Kathy, did a great job checking in and making sure my needs were met! Such a great, clean and welcoming facility. Highly recommend Woburn Toyota and the service staff is great. More

Bad experience. I have bad experience with service ,the most worst department,no manner ,ignores customers when they are waiting on the line ,no communication between I have bad experience with service ,the most worst department,no manner ,ignores customers when they are waiting on the line ,no communication between the employees of the service ,when they give you a call they tell you one thing ,when you go to dealership and you ask them for that one thing ,they said I never mention that ,it s unreal .especialy the manager kathy she is rude ,she has an attitude she isn’t helpful at all and you are losing customers ,i will never ever buy from you or send anybody .i want to mention one more thing the general manager ken is the best ,he is very polite and so helpful, More