Woburn Toyota Scion - Service Center

Great job The shuttle driver did not show up as promised. And I needed to wait until the next day to get picked up. Otherwise the quality of the work done was The shuttle driver did not show up as promised. And I needed to wait until the next day to get picked up. Otherwise the quality of the work done was very good. But sometimes the pricing is outrageous. In Arizona and California I owned a Toyota truck for 13 yearsAnd probably spent no more than $5000 on repairs and maintenance during that time. This Siena I have right now I’ve had for about 12 years and have probably spent over $30,000 in maintenance repairs and tires. I’ve seen people in your shop pay $700 for a rear wiper repair. For some people that’s their entire savings! There has to be a better more cost-effective way. And I drive like a grandma! More

Very happy with the service They identified the problem and they fixed the car well, no hassles. Suggested some other service that would be critical soon. Always happy to go here They identified the problem and they fixed the car well, no hassles. Suggested some other service that would be critical soon. Always happy to go here for repairs. More

Good experience Efficient and polite. A bit expensive, but all dealers’ service garages are expensive. They are very friendly and patient with the fact that their cus Efficient and polite. A bit expensive, but all dealers’ service garages are expensive. They are very friendly and patient with the fact that their customer area is being renovated. More

Bob Russo was very good and efficient. He is excellent. All the work on my car was done professionally and efficiently. John took my car in on time and it was done when I wanted it back. All the work on my car was done professionally and efficiently. John took my car in on time and it was done when I wanted it back. More

Car repair Customer service (Renata) and Service (Matt) were excellent. Replaced the battery along with other minor items last Friday because the car wouldn't s Customer service (Renata) and Service (Matt) were excellent. Replaced the battery along with other minor items last Friday because the car wouldn't start without jump starting. However, we needed to bring the vehicle back today 8/6/18 because the car wouldn't start with jump starting. So the issue is with service--Matt didn't work on the car but explained features. More

Saturday morning visit for my RAV4. My experience was excellent from start to the finish. Mr Russo, who wrote up the order for maintenance was great. And Barry was so accommodating with My experience was excellent from start to the finish. Mr Russo, who wrote up the order for maintenance was great. And Barry was so accommodating with parking the car to actuallly driving it to the back exit door when we were leaving. My husband has some difficulty walking, which Barry noticed and made the entering and exiting a breeze. Surely above and beyond the normal customers greetings. More

This is a life time relationship I have been going to Woburn Toyota for over 20 years and always found them to do what is in my best interest. Folks I have dealt with have changed ove I have been going to Woburn Toyota for over 20 years and always found them to do what is in my best interest. Folks I have dealt with have changed over the years but they all have shared the common value of doing the best for the customer. And I love John Russo and of course Rich who I have known for more than 15 years. It cannot get any better than this. More

Service work The staff was very welcoming and pleasant. They were quick to get me an estimate and turnaround and have the car fixed and ready by mid afternoon. V The staff was very welcoming and pleasant. They were quick to get me an estimate and turnaround and have the car fixed and ready by mid afternoon. Very efficient process. More

2016 4 Runner problems Joann did a wonderful job helping me , I drive in without an appointment when my check engine light came on and she got right on it. Joann did a wonderful job helping me , I drive in without an appointment when my check engine light came on and she got right on it. More

Oil change and tire rotation service. Had a 6:00 AM service appointment and I was out of there at 7:45 AM. Maybe a bit long? Lot of dirt tracked in on floor mat. Otherwise a relatively pa Had a 6:00 AM service appointment and I was out of there at 7:45 AM. Maybe a bit long? Lot of dirt tracked in on floor mat. Otherwise a relatively painless experience. Enjoyed a croissant and cup of coffee while waiting. Anthony was extremely polite and professional. A real asset to the dealership. I choose Woburn even though there are several Toyota dealers much closer to me. More