Woburn Toyota Scion - Service Center

Recall on car My toyota had a recall, so I made an appointment a week in advance for 10am. I got there, dropped my car off and was told it would take an hour and a My toyota had a recall, so I made an appointment a week in advance for 10am. I got there, dropped my car off and was told it would take an hour and a half. My car wasn’t ready until 4:45pm, and I realized the next day they didn’t perform one of the services they weren’t supposed to, so then I had to go BACK the next day and waited in line for 30 minutes. I understand the construction aspect as well as being under staffed, but almost 8 hours for what should have taken two (max) for someone who HAD AN APPOINTMENT is absurd. Very friendly staff, just please prioritize those who have made appointments and complete the service to it’s entirety. More

Service Friendly, fast and caring. Mark was excellent to deal with and saw to it we received an alignment before driving off with new tires. Greatly appreciat Friendly, fast and caring. Mark was excellent to deal with and saw to it we received an alignment before driving off with new tires. Greatly appreciated!! More

Very good Excellent attentive service. Joanne was very helpful. In the past Russo has been very helpful over many years. Both very knowledgeable service staff. Excellent attentive service. Joanne was very helpful. In the past Russo has been very helpful over many years. Both very knowledgeable service staff. Overall Very positive experience. More

Awesome Wait time was expectedly long, but the new customer service was awesome and food was amazing ad well. Cant wait to come in next time Wait time was expectedly long, but the new customer service was awesome and food was amazing ad well. Cant wait to come in next time More

Friendly great service as usual! I had my Toyota service there yesterday, and as usual I had great service.! John help me yesterday and you couldn't have been nicer and more courteous I had my Toyota service there yesterday, and as usual I had great service.! John help me yesterday and you couldn't have been nicer and more courteous! He was great! he went over all the services I got on my car and even pulled it around front for me! He made me feel like a valued customer. Another great service tech is Mike gilgun he has helped me in the past several times and he's a wonderful asset as well. More

Service department. I had my car service at Woburn Toyota done perfectly in a timely manner. The atmosphere at Woburn Toyota is friendly and welcome including the treats I had my car service at Woburn Toyota done perfectly in a timely manner. The atmosphere at Woburn Toyota is friendly and welcome including the treats and beverages served at customer waiting area. More

Ways great service! All service reps. are excellent! They take the time to explain and are thorough. Keep it coming so I will always keep comong back for factory service. All service reps. are excellent! They take the time to explain and are thorough. Keep it coming so I will always keep comong back for factory service. More

Gross for used cars If you buy a used car here, get it serviced elsewhere. They provide zero value and the waiting room is disgusting. They certainly know how you make yo If you buy a used car here, get it serviced elsewhere. They provide zero value and the waiting room is disgusting. They certainly know how you make you feel like a second class citizen. The person at the desk was very nice and very helpful, but waiting there was pretty bad. The vending machine didn't work, the AC is held together by tape, and the chairs are all stained with a substance that I don't want to think about because I sat on them. More

Overall good Bummed couldn't get my sticker done but service is very friendly and fast. Really nead a better parking situation... looking forward to the new buildi Bummed couldn't get my sticker done but service is very friendly and fast. Really nead a better parking situation... looking forward to the new building. More

AWESOME Service and Price Had new tires and 40K service done yesterday. As always, the Service Rep, Mark Zayac, was awesome, the service, price and wait were GREAT. Have be Had new tires and 40K service done yesterday. As always, the Service Rep, Mark Zayac, was awesome, the service, price and wait were GREAT. Have been a customer of Woburn Foreign Motors for 20+ years and I know of no other business that does a better job of providing affordable service, product and pricing. There are many places that sell and service Toyotas - the incredible and friendly service that you get at WFM, though, sets them apart from not only other dealerships, but from other companies. You honestly feel that you are walking into your friendly, local garage and it is 1950 (the difference, though, is their use of technology to communicate and the highly skilled technicians/mechanics). Trust me - no xx here. More