Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,249 Reviews of Woburn Toyota Scion - Service Center
Sort by
September 27, 2022
Been a customer for over 9 years and even moved away from the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2 the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2hrs. Every visit even a standard checkup and rotation of tires took 2hrs. Just waited 2.5 hrs to have a tire patched yesterday. After 2.5 hrs I walked down to check in on my car as I received no communication from my advisor. Whom I believe is a service manager lady asked if I was all set an I told her no, I've been waiting for a tire repair for 2.5 hrs and don't have a clue as to when it will be finished. My advisor heard this and gave her my paperwork. She tried to give me a story that it takes about this long to fix a nail in a tire, which I told her I don't believe and then proceeds to tell me that lady outside her door has waited 2 hrs for her tire. I said I don't care about that lady, I care about my service and my time you're wasting. She paid for my repair which I felt was definitely needed. She kept apologizing and all I said was your customer service here is bad. I never was told how long it would take nor if things were running behind or any status on my repair. I shouldn't have to go down and check in on my repair. She also proceeded to say well if you were told it would be 2 hrs would that be ok? i said i would have had questions regarding it taking 2hrs, but it would have been a start. I'm done going to Woburn Toyota. I would highly suggest you look for another dealership to service/buy your cars from. It's sad because for so long they were really good at customer service. More
by Dave b
Employees Worked With
Kathy Kidik
August 24, 2022
I had the pleasure of working with Huthifa Karim to resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! More
by andioc
Employees Worked With
Huthifa Karim
April 16, 2022
Service quote means nothing there! ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We th ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We then brought the car in for installation. They notified us the service was done and billed us not the price on the quote but extra $300. We were shocked and could not accept it. They said they could do us a "favor" by taking down $200 but we still had to pay $100 extra. We were told we could speak with the service manager when she was "free". It was a long wait and she seemed very reluctant to talk with us. She said the quote was printed incorrectly by the system, by design, and she rejected it. They don't break down the prices in the quote, and the invoice is just a number for labor and a number for parts, so the numbers seem to be just arbitrary. We were really sad and ended up paying the extra $100. More
by Wenny
Employees Worked With
Kathy Kidik
February 08, 2022
Thinking of buying or leasing a new car from here? DONT!! My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on November 1, and it has been sitting in their basement since December 8, due to a part availability issue, which is a direct result of their inability to correctly do their job. This dealership is completely incompetent in both vehicle service and customer service. I have now been without my BRAND NEW vehicle for 63 days and counting due to an issue with the WINDOW that was avoidable. Woburn Toyota has been completely useless, non attentive, and non-communicative during this time. My email to the service manager, has gone completely ignored and unanswered, and there has been no outreach by anyone to check in, which is unacceptable. My vehicle has now been sitting in their basement for 9 weeks, and there is STILL no resolution or even minimal attempt to resolve this matter. I have a vehicle that is being paid for and is unusable, which is unacceptable. Woburn Toyota has been completely incompetent and indifferent to this situation. Do they really expect customers to purchase a vehicle that they can’t drive? Sounds ridiculous doesn’t it? Well, this is what they have asked me to do. I have owned this car for 100 days, and have only been able to drive it for 37 or those days. The disregard of this situation by Woburn Toyota is completely unacceptable. Do yourself a favor and choose a different dealership. Our gut told us to go with Toyota of Danvers, and we should have listened. More
by jaclynfrieda
November 29, 2021
working with KARL SALEH at Woburn Toyota was a great experience. he made my whole process so simple. he was able to secure me an amazing deal, very knowledgeable professional, and was helpful. Definite experience. he made my whole process so simple. he was able to secure me an amazing deal, very knowledgeable professional, and was helpful. Definitely ask for KARL SALEH when you go to Woburn Toyota he knows his stuff and treats you with respect. More
by tamy79
Employees Worked With
November 29, 2021
Absolutely stunning service. I have never received quicker and more efficient information. I was stressed about buying a car, and KARL SALEH helped me so much with my paperwork, he made the whole thin quicker and more efficient information. I was stressed about buying a car, and KARL SALEH helped me so much with my paperwork, he made the whole thing feel like a breeze. The processing went smooth and easy, I highly recommend KARL SALEH for anyone looking to get help in financing. More
by Teresa Nedlogan
Employees Worked With
July 21, 2021
Woburn Toyota as changed - customer service is not there focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing err focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing error that I caught! More
by TJMOHAN5
Verified CustomerEmployees Worked With
February 02, 2021
Took my car for oil change and as usual, the service person removed my car registration and never returned it and when I called, they asked me to go to RMV and pay to get another copy. They should be pa person removed my car registration and never returned it and when I called, they asked me to go to RMV and pay to get another copy. They should be paying for losing my registration More
by decendude
Employees Worked With
Don't remember the name
August 28, 2020
I went in on a Monday to get a tire change due to a I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me th I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me that the tire was not in stock. The service rep apologized and said he would get a discount for my troubles, since I had taken work off to come in. Tuesday and Wednesday I had to call them to ask about the tire. They promised to call when it was in, but nothing. I had to call them and they said come in Thursday, apologizing and assuring me they'd have me in and out in an hour, since Ia hd to take work off again...NOPE! Had to complain to the manager. I felt throughly unimportant to anyone. The service rep that promised me a discount was a liar and lived up to the cliche of a sleazy salesman. Paid full price with half apologies. It's sad because every time I go in I am very accommodating, never being rude or impatient even though wait times are hours! However, this time I had to speak up. I actually felt dirty by the end of the week. Like I had been passed around from service rep to service rep, not important enough to give that extra credit or attention. If I could give a 0 I would. More
by Katie
Employees Worked With
Not sure if it was Mike or Matt
August 20, 2020
After myself and my family being loyal customers for decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-e decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-existing safety issues. I am a single mom with 3 young kids. I asked them for a car that is safe and reliable for my family. I also purchased the additional warranty. When an emergency warning light and airbag light illuminated within the first year of having the car, I took it to toyota to be looked at, since 1. I bought it there, and 2 I purchased the warranty from them. After having my car for almost a week, they told me they could not fix it because the electronic system was too sophicated. Kudos for being honest on that one. The service tech I worked with was very kind and accommodating. He then advised me to take the car to VW. Which I then did. This is when they found proof of water damage and broken wiring. Woburn was made aware on 2 occasions and asked by VW to help assist with the service repairs, once they finally contacted VW (this took an in person meeting, and an email, as well as a weeks time for them to actually call). Given the fact they sold a car that is in fact unsafe to a single mom with 3 kids, they should be held accountable in some way. As I have stated prior, my family has been loyal customers for decades. I choose to use woburn toyota over Ira where my father works, because of my loyalty. I am confident that I will no longer be loyal to this establishment, nor will my family. I have never been treated so awful by a business. The blatant disregard and dishonesty in selling an unsafe vehicle that is intended to transport children is absolutely appalling. Make sure when purchasing a vehicle from them that is not brand spanking new, that you go over it with a fine tooth comb so you don't end up like me. Once you drive that unsafe car off the lot, even if you're not aware at the time, its you who will be in trouble. They will literally tell you, " I don't know what to tell you,, we can't do anything for you. " how about be decent human beings? Or is that too much to ask? More
by SRamos
Employees Worked With
Mike Gilgun
