Woburn Toyota Scion - Service Center

Woburn Toyota as changed - customer service is not there focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing err focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing error that I caught! More

Took my car for oil change and as usual, the service person removed my car registration and never returned it and when I called, they asked me to go to RMV and pay to get another copy. They should be pa person removed my car registration and never returned it and when I called, they asked me to go to RMV and pay to get another copy. They should be paying for losing my registration More

I went in on a Monday to get a tire change due to a I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me th I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me that the tire was not in stock. The service rep apologized and said he would get a discount for my troubles, since I had taken work off to come in. Tuesday and Wednesday I had to call them to ask about the tire. They promised to call when it was in, but nothing. I had to call them and they said come in Thursday, apologizing and assuring me they'd have me in and out in an hour, since Ia hd to take work off again...NOPE! Had to complain to the manager. I felt throughly unimportant to anyone. The service rep that promised me a discount was a liar and lived up to the cliche of a sleazy salesman. Paid full price with half apologies. It's sad because every time I go in I am very accommodating, never being rude or impatient even though wait times are hours! However, this time I had to speak up. I actually felt dirty by the end of the week. Like I had been passed around from service rep to service rep, not important enough to give that extra credit or attention. If I could give a 0 I would. More

After myself and my family being loyal customers for decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-e decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-existing safety issues. I am a single mom with 3 young kids. I asked them for a car that is safe and reliable for my family. I also purchased the additional warranty. When an emergency warning light and airbag light illuminated within the first year of having the car, I took it to toyota to be looked at, since 1. I bought it there, and 2 I purchased the warranty from them. After having my car for almost a week, they told me they could not fix it because the electronic system was too sophicated. Kudos for being honest on that one. The service tech I worked with was very kind and accommodating. He then advised me to take the car to VW. Which I then did. This is when they found proof of water damage and broken wiring. Woburn was made aware on 2 occasions and asked by VW to help assist with the service repairs, once they finally contacted VW (this took an in person meeting, and an email, as well as a weeks time for them to actually call). Given the fact they sold a car that is in fact unsafe to a single mom with 3 kids, they should be held accountable in some way. As I have stated prior, my family has been loyal customers for decades. I choose to use woburn toyota over Ira where my father works, because of my loyalty. I am confident that I will no longer be loyal to this establishment, nor will my family. I have never been treated so awful by a business. The blatant disregard and dishonesty in selling an unsafe vehicle that is intended to transport children is absolutely appalling. Make sure when purchasing a vehicle from them that is not brand spanking new, that you go over it with a fine tooth comb so you don't end up like me. Once you drive that unsafe car off the lot, even if you're not aware at the time, its you who will be in trouble. They will literally tell you, " I don't know what to tell you,, we can't do anything for you. " how about be decent human beings? Or is that too much to ask? More

If I can give 0 star I would do it ..3 hours to just have a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for s a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for service if your time is valuable the sales department is great other than that go somewhere else... More