Woburn Toyota Scion - Service Center

Awesome experience led by mike Gilgun. As usual, I was dreading the fact that I had to bring my car in for service, but Mike gilgun was a pleasure to deal with. Guy’s communicative, funny, As usual, I was dreading the fact that I had to bring my car in for service, but Mike gilgun was a pleasure to deal with. Guy’s communicative, funny, and right one the money with time estimates and speculation about the vehicle’s needs. Can’t speak highly enough about him or your service staff. I’ll be back! More

Service advisor Mr My service adviser, Mr Leanord was great, really nice guy. It was a pleasure dealing with him. he is very friendly makes the wait a little easie Mr My service adviser, Mr Leanord was great, really nice guy. It was a pleasure dealing with him. he is very friendly makes the wait a little easier dealing with a guy like that More

Airbag recall software update I received excellent customer care from my service rep John. He explained the entire process and made sure I was taken care of from the beginning to t I received excellent customer care from my service rep John. He explained the entire process and made sure I was taken care of from the beginning to the end with superior results. I’m so glad I finally got this taken care of. The new place looks great! More

Just opened new building and need to figure out process I went in for 10k Free maintainence. They just opened 4 days before and people didn’t know what was going on. First it was not clear how to get to t I went in for 10k Free maintainence. They just opened 4 days before and people didn’t know what was going on. First it was not clear how to get to the service area. A guy said “make two rights and pull in the doors”. It would have been nice to have arrows painted on the ground or signs. The place is big and confusing. Once in the service bay, there were a ton of people, but no one giving any indication of what to do. Finally I got out of the car and walked up to some guy. After check in, I went up to the waiting area. Looking forward to coffee and cheap (but good) pastries. They had a pay cafe instead of the self serve stuff in the old building. I needed coffee so I ordered a cup and the guy said smalls were free. There were no signs or prices. Very confusing. I like my free pastry since it makes the wait bearable More

Fast and complete Car was ready within the time frame that I was told. Service appeared to be completed as required. My service rep was very good in communicating wha Car was ready within the time frame that I was told. Service appeared to be completed as required. My service rep was very good in communicating what was done and any additional service that will be needed in the short term. Very nice facility that made waiting for my car as much of a pleasure as it could be. More

Satisfied customer Mike was very helpful. He was knowledgeable about products. They didn't try to sell me things I didn't need. We'll happily be back next oil change. Mike was very helpful. He was knowledgeable about products. They didn't try to sell me things I didn't need. We'll happily be back next oil change. More

Horrible Customer Service I am reaching out to this service center as I am still in warranty. I would never recommend this service center. Customer has to follow up on status. I am reaching out to this service center as I am still in warranty. I would never recommend this service center. Customer has to follow up on status. Had to call 10 times to get an update. More

Oil change Great new building. Service was friendly and accommodating. Like the new lobby upstairs. Thank you for your service. I will be returning in the fu Great new building. Service was friendly and accommodating. Like the new lobby upstairs. Thank you for your service. I will be returning in the future. More

First time at brand new building Brought my car in for routine maintenance. 1st time at the new building. Beautiful facility. I was greeted and everyone was very friendly. Customer w Brought my car in for routine maintenance. 1st time at the new building. Beautiful facility. I was greeted and everyone was very friendly. Customer waiting area had a sandwich shop, free WiFi and comfortable seating. Service area was spotless. Building only open 3 days and the only semi negative comment I have is the need for better signage but that might be because of the building getting up and running. More

Service adviser My wife bought a pair of car seat covers for my Camry and I tried installed one of them and I got stuck! After calling a few upholstery shops, none co My wife bought a pair of car seat covers for my Camry and I tried installed one of them and I got stuck! After calling a few upholstery shops, none could help me before the Labor day weekend! So I decided to go to the dealership where I had purchased the vehicle. I met Mark Zayac, a service consultant and explained the situation. He told me to drive the car inside the garage, and then inspected the seat cover where I had difficulty to get the strapping through the driver's seat. It took him less than a minute to fix the problem and then helped me to install the passenger side cover as well. The whole job took less than 5 minutes and at no charge. I was pleased with his quick service and helping me beyond my expectation. More