Woburn Toyota Scion - Service Center

Horrible service I went in to Woburn Toyota with a scheduled service appointment. The parking lot of chaotic and confusing, and there’s no designated parking for servi I went in to Woburn Toyota with a scheduled service appointment. The parking lot of chaotic and confusing, and there’s no designated parking for service. You have to park in between the new cars there. Then when you enter the service area, no one helps you. There is no sign telling you to wait until someone calls you or to go up to a free service person. We waited for five minutes without anyone giving us any attention whatsoever, including three people that were sitting at their desks with no one in front of them. I finally walked up to a female service person that I saw talking to another employee, and as soon as I stood in front of her, she stopped talking and started writing in her notepad. She completely ignored me. Finally another service technician walked in and approached us immediately, and he was very good. My complaint is not with him whatsoever, as he was the only one to address us. However, the fact that there is no instruction and no one is looking to help you when you walk in is extremely off putting. I would not go back to this location again, despite its convenience. In general, my mechanic also told me that he could not figure out how Toyota was justifying what they were trying to charge me, since it was almost double what my mechanic said the work was worth. More

What's said is done isn't always done. I feel bad for the people rolling through this place with no idea how a car works. Drop car off, pay, and expect what was said was done was done.. I h I feel bad for the people rolling through this place with no idea how a car works. Drop car off, pay, and expect what was said was done was done.. I happen to check my car after the work was done because, I don't believe that my 90,000 mile platinum service really had everything on that list done to it. I live in an apartment complex, and I'm really busy, so I figure, I'll pay someone to service my car. I went in for oil change. Got a list of things that needed to be done (which is true) and decided to go for the 90,000 platinum at 87,000 miles. The list contains tasks such as fluid checks, multi point inspection, lube joints, check/tighten bolts, and on and on. With the amount of customers they push through the place, there is no way. The mechanics are over worked. Turns out, items on that list were not done. I had to turn around and go back to get the windshield fluid filled up. Then this morning, I did a more in depth inspection. I can clearly see after examining the car, that tasks were skipped. I was also left with a cigarette butt behind the hood lever in my car. Thanks, but I don't smoke. I'm sure I would if I were a mechanic there. Pricing was messed up, and had to get that straightened out. If i just walked out of there like everyone else does, I would have been screwed $300 on top of the money I was already screwed on by the fact that tasks weren't done. This is the 3rd time this has happened at this place. This is a management issue that needs to be resolved. I need to now deal with getting a refund on part of the service =/. The poor people I see go through here that just walks out happy thinking that their car was properly serviced, just makes me sad. I saw a lady being told her engine needs to be replaced most likely because it wasn't serviced properly in the past. More

Awesome!!!!!!!!! Mark Zayac is awesome amazing super!!!!his Woburn Toyota buddies just as Fabulous!!!! Outstanding customer service very prompt efficient courteous goe Mark Zayac is awesome amazing super!!!!his Woburn Toyota buddies just as Fabulous!!!! Outstanding customer service very prompt efficient courteous goes out of his way and then some makes me feel like part of the Woburn Toyota gang!!!!!!!who else does that?!?!?! Nobody but mark!!! Do me a favor give maverick a really nice raise!!!! He definately deserves it!!!!!hes a hard worker and great guy!!!!! :) More

It was great! I had a low tire pressure light on and took it to Woburn Toyota without making an appointment. John Russo took care of me. I didn’t mind the wait, bec I had a low tire pressure light on and took it to Woburn Toyota without making an appointment. John Russo took care of me. I didn’t mind the wait, because I knew there were cars ahead of me. I wanted my car fixed. I was happy with the service John gave me. To be honest, I hate to write bad reviews, but on Saturday it was the first time I was actually satisfied with everything. I was going to stop coming, but I figured I give it another shot. I will definitely keep coming with the experience I had with John. More

Been there twice in the last year and great service . Awesome place - very honest both visits for service this past year- checked everything over and was not charged for extra’s - told me things I might n Awesome place - very honest both visits for service this past year- checked everything over and was not charged for extra’s - told me things I might need soon - very honest More

5K maintenance appointment. Went for my 5K scheduled appointment and was thinking it would take 2 hours. Nope!! From checkin with Franco to finish it was 45 min!! Awesome expe Went for my 5K scheduled appointment and was thinking it would take 2 hours. Nope!! From checkin with Franco to finish it was 45 min!! Awesome experience and Feancinwent over all the info with me and gave me a check list with all the appropriate information. More

The GREATEST EVER thank YOU Mark Fast friendly professional spoke to the service manager Rick along with Mark everything went armless and smooth I would highly recommend thank you. Th Fast friendly professional spoke to the service manager Rick along with Mark everything went armless and smooth I would highly recommend thank you. The cafe is amazing had the cold brew and a Bird nest Excellent please drop in anyrine More

Excellent staff and service with timely update. The new building is very clean and customer friendly. Also provided some complimentary services. I recommend this dealer for se with timely update. The new building is very clean and customer friendly. Also provided some complimentary services. I recommend this dealer for services. More

Great visit Nice new clean waiting area and loved the drive in service bays. My service rep, Mike, was welcoming and easy going. Nice work, well done! Nice new clean waiting area and loved the drive in service bays. My service rep, Mike, was welcoming and easy going. Nice work, well done! More

OIL CHANGE, MULIT POINT INSPECTION, REPLACED 2 HEADLAMPS Very easy to get an appointment. Service rep carefully explained everything in courteous friendly manner. Only downside was that the appointment to Very easy to get an appointment. Service rep carefully explained everything in courteous friendly manner. Only downside was that the appointment took longer than expected, but that might have been due to the holiday weekend. More