Woburn Toyota Scion - Service Center

Long wait for oil change My appointment was 9:30 am. I came in at 9:00 am. I waited for almost 4 hours for oil change and some diagnose check. Eventually, I went to the front My appointment was 9:30 am. I came in at 9:00 am. I waited for almost 4 hours for oil change and some diagnose check. Eventually, I went to the front desk to check the status. Then I was told my car was just ready. What a coincidence. I guess if I did not ask, I would keep waiting. More

excellent excellent. friendly. efficient. the new facility is great and i hope that they maintain the high level if service as time goes by. i wil be back. excellent. friendly. efficient. the new facility is great and i hope that they maintain the high level if service as time goes by. i wil be back. More

20K service for highlander Great experience at the new service center - what a change with the new facility! Fast service, great accommodation while waiting with a coffee shop r Great experience at the new service center - what a change with the new facility! Fast service, great accommodation while waiting with a coffee shop right in the waiting area. Was promptly checked in and shown to the new waiting area (which is a huge step up from the prior service center - lots of areas to charge laptops and phones and a “quiet” room, etc. Turnaround time on the service was also great - 90 minutes for the service in total which seems To be faster than prior times I’ve waited onsite for a similar service. More

They make it right Nobody is perfect and they are still working the bugs out in their new building. However whenever there is an issue they take care of it. They got som Nobody is perfect and they are still working the bugs out in their new building. However whenever there is an issue they take care of it. They got some grease on my seat and cleaned the entire seat within minutes. More

Friendly and professional staff I went for regular maintenance service.It was a experience with a Good customer service, John grace was very helpful ,honest and polite .I totally r I went for regular maintenance service.It was a experience with a Good customer service, John grace was very helpful ,honest and polite .I totally recommend this place.. More

Prompt and Curteous Service It was my first experience at the newly built Woburn Toyota Service Center. What a convenience? You drive in and drive out, without having to expose It was my first experience at the newly built Woburn Toyota Service Center. What a convenience? You drive in and drive out, without having to expose yourself to the elements. It would make a big difference during Winter. Service write up as if you are at an Apple Store. This is the first time, I dealt with the Service Rep who greeted me. She may be a new hire. Though I missed my regular Rep Rick, I was impressed by her service. What a difference in the entire new store from the old one. Woburn Toyota can now match any premium auto dealership in appearance and service. More

Oil change and tire rotation service review As always, I checked in with Anthony and he took care of the maintenance that was needed plus investigated the cause of some noises the car was making As always, I checked in with Anthony and he took care of the maintenance that was needed plus investigated the cause of some noises the car was making while idling and turning corners. More

Toyota Care Service I was surprised and liked the new service center. My service advisor greeted me in a friendly manner and directed me to the new waiting area. He texte I was surprised and liked the new service center. My service advisor greeted me in a friendly manner and directed me to the new waiting area. He texted me in about 20-30 minutes letting me know any problems with my vehicle. He also called to tell me that I needed a new cabin filter. I give him the ok. More

It doesn;t get any better than this! The shuttle service is great, the waiting area is great, the snack bar was super nice, and the tech did a nice drop. My Service Rep Mark Zayac was th The shuttle service is great, the waiting area is great, the snack bar was super nice, and the tech did a nice drop. My Service Rep Mark Zayac was the best!! More

25000 mile check The email confirming the appointment said there would be a greeter directing me. There was not. I went to the building I had gone to the past few ye The email confirming the appointment said there would be a greeter directing me. There was not. I went to the building I had gone to the past few years and it was closed. It also said there would be a greeter at the bottom. There was not. I had to ask several other customers where I should wait. There was no person or sign telling me to drive my car in a line behind other cars in front of the bay door and drive in. Why would I assume that I should do that? Then I had to go and wait in line inside and then was told to go back to my car and get a ticket and then go back inside and wait in line. I was told I would get a call when the car was ready. I did not. The advisor was friendly and I told him that I would pick up the car after the service closed and was told it would be in front of the sales door. When I came to pick up the car, it was not in front, The sales manager on duty did not know anything about its location and told me to come back tomorrow. When I insisted that he call someone, he told me to check in back. It was not in back. It was on the entrance road up the hill. The manager on duty told me I would get a call from the service manager within the next day or two. It is now 3 full days and I did not receive a call. I am not impressed with the service. More