Woburn Toyota Scion - Service Center

Great Experience Routine service in timely manner and ready when promised. Staff is knowledgeable and helpful. Beautiful new service area and waiting room. The dealer Routine service in timely manner and ready when promised. Staff is knowledgeable and helpful. Beautiful new service area and waiting room. The dealership is great More

Fast and good Staff was helpful and attentive. Waiting room was so nice and it was easy to get an update from the customer rep. Overall easy to do and book Staff was helpful and attentive. Waiting room was so nice and it was easy to get an update from the customer rep. Overall easy to do and book More

Service advisor was very helpful. The Service advisor is a great asset to the company. I like the nice new Facility and cafe on site. Overall the experience was positive. The Service advisor is a great asset to the company. I like the nice new Facility and cafe on site. Overall the experience was positive. More

Toyota Tacoma Recall Franco Leonard is THE man! His customer service is top notch and he is an asset to Woburn Toyota. Franco turned a very frustrating situation for me (o Franco Leonard is THE man! His customer service is top notch and he is an asset to Woburn Toyota. Franco turned a very frustrating situation for me (one that was potentially going to lead to a loss of a loyal customer) and turned it into a positive. Thank you Franco for your customer service and dedication! More

Very friendly Very clean and friendly the service was fast the new place is very nice the waiting lounge also very nice with the cafe, was a nice addition Very clean and friendly the service was fast the new place is very nice the waiting lounge also very nice with the cafe, was a nice addition More

great customer service I had a great experience with customer service and was able to get the courtesy shuttle to and from train station right on time. It was easy to drop o I had a great experience with customer service and was able to get the courtesy shuttle to and from train station right on time. It was easy to drop off and pick up and no long waits. Very organized. Thank you Dianne More

Thoughtful coordination As all previous visits to Woburn Toyota the service representatives are thorough and pleasant to work with. John greeted me as soon as pulled in and As all previous visits to Woburn Toyota the service representatives are thorough and pleasant to work with. John greeted me as soon as pulled in and took the time to explain the new layout of the new building. This was the first time in the new building, the pull thru garage is such a great feature in New England and the new lounge was a great place to plug in and get some "uninterrupted" work done. More

Rip off! 1. Arrogant and not very helpful service advisor. 2. Tech estimated the cost to fix power steering leak at $4,000. Local garage replaced leaking ho 1. Arrogant and not very helpful service advisor. 2. Tech estimated the cost to fix power steering leak at $4,000. Local garage replaced leaking hose for $230.00. More

Terrible Had to wait 2 hours for oil change and light bulb.I had a 6:00 appointment as always. Not a good experience in new building. I had to go to service co Had to wait 2 hours for oil change and light bulb.I had a 6:00 appointment as always. Not a good experience in new building. I had to go to service counter to tell them my car was no longer in service bay. It sat outside when it was completed. I asked abour my car...a few service people were sitting behind their desks doing nothing but talking to each other. The female behind one of the desks told me the guy waiting on me would be back soon. Not what i want to hear. My wife and i have been loyal customers for many years. Should not be treated that way. The guy who wrote me up was very nice. John and Anthony are always professional...like dealing with each. More

M Favorito My experience at Woburn Toyota was wonderful especially Jo-Ann who took care of me with Grace and hundred percent attention . The work was done fast My experience at Woburn Toyota was wonderful especially Jo-Ann who took care of me with Grace and hundred percent attention . The work was done fast and well . The only problem was that I did not receive the call that Jo-Ann left for me telling me the car was ready I called later Ron and I came in at a time that works for me it’s just that I didn’t get that call even though she left me a message so who knows what happen I don’t 😎 More