Woburn Toyota Scion - Service Center

great customer service I had a great experience with customer service and was able to get the courtesy shuttle to and from train station right on time. It was easy to drop o I had a great experience with customer service and was able to get the courtesy shuttle to and from train station right on time. It was easy to drop off and pick up and no long waits. Very organized. Thank you Dianne More

Thoughtful coordination As all previous visits to Woburn Toyota the service representatives are thorough and pleasant to work with. John greeted me as soon as pulled in and As all previous visits to Woburn Toyota the service representatives are thorough and pleasant to work with. John greeted me as soon as pulled in and took the time to explain the new layout of the new building. This was the first time in the new building, the pull thru garage is such a great feature in New England and the new lounge was a great place to plug in and get some "uninterrupted" work done. More

Service advisor was very helpful. The Service advisor is a great asset to the company. I like the nice new Facility and cafe on site. Overall the experience was positive. The Service advisor is a great asset to the company. I like the nice new Facility and cafe on site. Overall the experience was positive. More

M Favorito My experience at Woburn Toyota was wonderful especially Jo-Ann who took care of me with Grace and hundred percent attention . The work was done fast My experience at Woburn Toyota was wonderful especially Jo-Ann who took care of me with Grace and hundred percent attention . The work was done fast and well . The only problem was that I did not receive the call that Jo-Ann left for me telling me the car was ready I called later Ron and I came in at a time that works for me it’s just that I didn’t get that call even though she left me a message so who knows what happen I don’t 😎 More

Rip off! 1. Arrogant and not very helpful service advisor. 2. Tech estimated the cost to fix power steering leak at $4,000. Local garage replaced leaking ho 1. Arrogant and not very helpful service advisor. 2. Tech estimated the cost to fix power steering leak at $4,000. Local garage replaced leaking hose for $230.00. More

Terrible Had to wait 2 hours for oil change and light bulb.I had a 6:00 appointment as always. Not a good experience in new building. I had to go to service co Had to wait 2 hours for oil change and light bulb.I had a 6:00 appointment as always. Not a good experience in new building. I had to go to service counter to tell them my car was no longer in service bay. It sat outside when it was completed. I asked abour my car...a few service people were sitting behind their desks doing nothing but talking to each other. The female behind one of the desks told me the guy waiting on me would be back soon. Not what i want to hear. My wife and i have been loyal customers for many years. Should not be treated that way. The guy who wrote me up was very nice. John and Anthony are always professional...like dealing with each. More

excellent excellent. friendly. efficient. the new facility is great and i hope that they maintain the high level if service as time goes by. i wil be back. excellent. friendly. efficient. the new facility is great and i hope that they maintain the high level if service as time goes by. i wil be back. More

20K service for highlander Great experience at the new service center - what a change with the new facility! Fast service, great accommodation while waiting with a coffee shop r Great experience at the new service center - what a change with the new facility! Fast service, great accommodation while waiting with a coffee shop right in the waiting area. Was promptly checked in and shown to the new waiting area (which is a huge step up from the prior service center - lots of areas to charge laptops and phones and a “quiet” room, etc. Turnaround time on the service was also great - 90 minutes for the service in total which seems To be faster than prior times I’ve waited onsite for a similar service. More

They make it right Nobody is perfect and they are still working the bugs out in their new building. However whenever there is an issue they take care of it. They got som Nobody is perfect and they are still working the bugs out in their new building. However whenever there is an issue they take care of it. They got some grease on my seat and cleaned the entire seat within minutes. More

Long wait for oil change My appointment was 9:30 am. I came in at 9:00 am. I waited for almost 4 hours for oil change and some diagnose check. Eventually, I went to the front My appointment was 9:30 am. I came in at 9:00 am. I waited for almost 4 hours for oil change and some diagnose check. Eventually, I went to the front desk to check the status. Then I was told my car was just ready. What a coincidence. I guess if I did not ask, I would keep waiting. More