Woburn Toyota Scion - Service Center

Service adviser extremelly helpful Great service, brand new facility, very convenient hours , great location, I strongly recommend this Dealership. Definitely I'll keep coming back Great service, brand new facility, very convenient hours , great location, I strongly recommend this Dealership. Definitely I'll keep coming back to Woburn Toyota for maintaining my Vehicle . More

Brake work Had to have emergency brake work done after my cars brakes froze up. Service rep honored original price even though a bit more work needed to be done. Had to have emergency brake work done after my cars brakes froze up. Service rep honored original price even though a bit more work needed to be done. They worked with me to assess additional problems. Shop manager was great as was service rep. More

Joanne was friendly to talk to Your new service department looks great. New building more service advisors. My husband and I had a great time at the grand opening. We are hoping Your new service department looks great. New building more service advisors. My husband and I had a great time at the grand opening. We are hoping to win that RAV4 lease raffle tomorrow. More

Overall good service however need to be more proactive Impressive facility and comfortable waiting area. The egg sandwich that I ordered from the cafe was surprisingly good! My truck took longer than expec Impressive facility and comfortable waiting area. The egg sandwich that I ordered from the cafe was surprisingly good! My truck took longer than expected to repair which is ok. However, my service agent needs to be more aggressive in providing updates. It's fine to set expectations up front on when the vehicle will be ready, but when I don't hear back around the stated time-frame, and find myself calling, trying to chase down an update, it makes the experience less than preferred. I gave the 5 star rating based on the look and function of the new facility, the great quality of food and service from the cafe, the awesome repair job on my vehicle (and the fact that it passed inspection - woohoo!), the professionalism shown by my service adviser and the free and convenient shuttle service to my home :) More

Woburn Toyota is GREAT! The new Showroom/Service Center is spotless and appealing. But more to the point, the service people were welcoming and helpful, and since my issue wa The new Showroom/Service Center is spotless and appealing. But more to the point, the service people were welcoming and helpful, and since my issue was with tire pressure that turned out to be a simple weather-related phenomenon, they didn't charge me. I'm very pleased with Woburn Toyota, from the beginning when Scott helped me choose and finance my new RAV4, to the few service visits I've had (a few bugs in the beginning because the car was pre-owned, quickly remedied, plus oil change), and Rich Alessi couldn't have been nicer or more helpful yesterday. He alerted me that my rear brakes are just starting to show some wear that will need to be addressed within the next year or so, but he didn't try to push that repair on me -- it was only a courtesy that I appreciated. I do wish in a way that I hadn't had the issue on the day of your Grand Opening, only because of the crowds and noise -- but I appreciated the free lunch I got out of it, and I found a quiet corner behind the building where I could sit on the curb and read while I waited. The veggie burger was good, too! More

Good service The new facility is beautiful and the customer waiting lounge is very comfortable. The service manager I always deal with is always straight to the po The new facility is beautiful and the customer waiting lounge is very comfortable. The service manager I always deal with is always straight to the point and super helpful. Always a pleasure to do business with someone that has your back. More

Great Experience Routine service in timely manner and ready when promised. Staff is knowledgeable and helpful. Beautiful new service area and waiting room. The dealer Routine service in timely manner and ready when promised. Staff is knowledgeable and helpful. Beautiful new service area and waiting room. The dealership is great More

Fast and good Staff was helpful and attentive. Waiting room was so nice and it was easy to get an update from the customer rep. Overall easy to do and book Staff was helpful and attentive. Waiting room was so nice and it was easy to get an update from the customer rep. Overall easy to do and book More

Toyota Tacoma Recall Franco Leonard is THE man! His customer service is top notch and he is an asset to Woburn Toyota. Franco turned a very frustrating situation for me (o Franco Leonard is THE man! His customer service is top notch and he is an asset to Woburn Toyota. Franco turned a very frustrating situation for me (one that was potentially going to lead to a loss of a loyal customer) and turned it into a positive. Thank you Franco for your customer service and dedication! More

Very friendly Very clean and friendly the service was fast the new place is very nice the waiting lounge also very nice with the cafe, was a nice addition Very clean and friendly the service was fast the new place is very nice the waiting lounge also very nice with the cafe, was a nice addition More