Woburn Toyota Scion - Service Center

Regular maintenance Beautiful new long awaited building. Sorry we could not make the bbq. The pull in service center is awesome especially in bad weather. Thank you! Beautiful new long awaited building. Sorry we could not make the bbq. The pull in service center is awesome especially in bad weather. Thank you! More

Warranty I had a great experience with Woburn Toyota. Their service department is great. I had a couple small warranty issues that they resolved fast. Great se I had a great experience with Woburn Toyota. Their service department is great. I had a couple small warranty issues that they resolved fast. Great service and great quality. More

Excellent The new space is great and my service was performed efficiently.. the free maintenance with new purchase is a great benefit. So far, I am very happy The new space is great and my service was performed efficiently.. the free maintenance with new purchase is a great benefit. So far, I am very happy with my Toyota purchase. More

Happy Customer I have always taken my car for service at this dealership and have never been disappointed. I love that it is very convenient and always accommodating I have always taken my car for service at this dealership and have never been disappointed. I love that it is very convenient and always accommodating to my needs. More

Always great service Was impress with the new facility-no more looking for a parking space, running from car in bad weather to door!!! So new, so clean, more day light, an Was impress with the new facility-no more looking for a parking space, running from car in bad weather to door!!! So new, so clean, more day light, and love the huge windows. Just hope the comfy seats/couch stays clean with no drink/coffee spills. More

Long wait and bad customer service I went a whole year without going to this place and decided to give it another try today, big mistake. I'm giving them a 2 star because I do like what I went a whole year without going to this place and decided to give it another try today, big mistake. I'm giving them a 2 star because I do like what they have done with the place, adding a cafe and other perks in the waiting area. Unfortunately I wish they're service was as good as the changes they made. I had an appointment for a simple conventional oil change. I can't believe it took 2 hours to get it done and that was all I got done. I don't understand what is the point in scheduling an appointment if you still have to wait that long to get the car service as if I was a walk up. Secondly once that was done ,customer service rep Joanne Sasso informed me about the recommendations that the service tech made. I don't know much about cars so when she mentioned things that I would have to get fix I asked, what does that mean and she looked at me as if I was dumb for even asking the question and basically said if I want to keep my car I need to get this done. That was it. She had the worst delivery and honestly didn't even know how to elaborate more on the problem. Leaving me clueless. Even if she didn't know how to explain it she could have ask the tech to come out and speak to me. Worst experience ever I will never return back to this place nor recommend it to anyone. More

Excellent service experience. Very impressive operation from driving into the new facility, prompt service, pleasant waiting area and efficient check out. The whole facility was v Very impressive operation from driving into the new facility, prompt service, pleasant waiting area and efficient check out. The whole facility was very clean, including the service area. It was obvious that the new facility was very well planned. More

Great people Every party off my service was great!!! Really dedicated people!!! Thanks Toyota!!!! Would recommend to anyone!!! Best place I ever fixed my car in ma Every party off my service was great!!! Really dedicated people!!! Thanks Toyota!!!! Would recommend to anyone!!! Best place I ever fixed my car in mass!!! More

Did a good job in minimal time. I have bought 5 Toyota at the dealership and always have my servicing done there. I'm very happy with the dealership and the service center as they al I have bought 5 Toyota at the dealership and always have my servicing done there. I'm very happy with the dealership and the service center as they always do a good job. More

Happy with arrangements Unfortunately I had an appt. week prior to this present experience. The appt. was scheduled but the service was overbooked and could not squeeze me in Unfortunately I had an appt. week prior to this present experience. The appt. was scheduled but the service was overbooked and could not squeeze me in. So with an adjustment. I received excellent service from John chase. More