Woburn Toyota Scion - Service Center

I had my '03 Toyota Sequoia with 53,000 miles diognosed by Woburn Toyota and they found that the ECU computer and Steering Angle Sensor were bad. The repair estimate for the ECU computer alone was $1500.00 by Woburn Toyota and they found that the ECU computer and Steering Angle Sensor were bad. The repair estimate for the ECU computer alone was $1500.00. I decided to call the national Toyota Customer Care #(800-331-4331) and see if Toyota would stand behind their vehicle. These people put me in touch with Diana D'Avano, the customer service manager @ Woburn Toyota, the closest dealership to my home. D'Avano reviewed my history with her dealership and decided based upon the VERY limited imformation that was available to her that I was NOT worthy of Woburn Toyotas' support. What did she base this on? She saw that I had been in for a diognostics of the vehicle due to the engine light being on 4 months earlier when I purchased the vehicle. The result was that I needed an oxygen sensor replaced. But because I shopped around for the best price and had another shop do the repair I was now BLACKLISTED as far as Woburn Toyota is concerned. She made it personal instead of keeping it professional. My purchasing a new Serpintine belt from their parts department just last week meant nothing. I called Toyota customer service back and they would assist me no further even though I found out that there was a Technical Service Bulletin for this exact problem. So please keep in mind that A) Toyota does not stand behind their product. And B) Woburn Toyota Service Support is just what you probably suspected. Terrible!!! And they wonder why dealerships have a bad reputation... More