Woburn Toyota Scion - Service Center

I brought my car in for an oil change and two warning lights on the dash. The customer service rep John Russo was friendly, knowledgeable, and had helpful suggestions for items to inspect. I had a coupo lights on the dash. The customer service rep John Russo was friendly, knowledgeable, and had helpful suggestions for items to inspect. I had a coupon that was accepted without question. I was told that my car would be ready within one hour and it was ready in 40 minutes. I also love the Express Oil Change service that does not require advance appointment. More

Usually when you leave spending more money then intended it usually doesn't feel that good. John Russo went over several options and made the experience better. Nice Idea in expanding the waiting ro it usually doesn't feel that good. John Russo went over several options and made the experience better. Nice Idea in expanding the waiting room again its a lot easier for everybody More

Woburn toyota is a great dealership all around. I have had all of my oil changes done there ever since I have owned my 2005 scion tc. Matthew always came to me with suggestions for my car, but never preas had all of my oil changes done there ever since I have owned my 2005 scion tc. Matthew always came to me with suggestions for my car, but never preassured me into buying anything unlike other dealerships. Everything is done in a timely manner and everyone who works in the service department is very friendly and open to any questions you may have. They always remember their customers as well, which is always nice. I will never go to another dealership to have service done on my car. More

Michael suggested that I do tire rotation. However, when they checked the tires, they found it unnecessary. That level of honesty impressed me. There is a widespread sentiment that auto mechanics suggest a they checked the tires, they found it unnecessary. That level of honesty impressed me. There is a widespread sentiment that auto mechanics suggest additional services/repairs over and above what is requested. Here, at Woburn Toyota they only did what was necessary. More

Very polite. Makes you feel that your vehicle and the service you want is very important to them and that it will be done properly and correctly. He explained in detail the service that was done and what service you want is very important to them and that it will be done properly and correctly. He explained in detail the service that was done and what would need to be done in the future. He appears to like what he does, because he is very happy and very accommodating. I observed this while he was with other customers not just me. It gave me a good feeling about the service that was done and makes me feel like I want to bring my vehicle back there. He sets such a postive tone for the entire epress service dept. You hope that the service guys in back doing the work are as happy and thorough about their work on the vehicle. It was a great experience. Thank you. More

The convenient hours and honest assessments by the service writers are greatly appreciated. The wait time was realistic. There was no added pressure for non related service, They were friendly. The co service writers are greatly appreciated. The wait time was realistic. There was no added pressure for non related service, They were friendly. The cost of professional service was reasonable. I wouldn't go anywhere else for Toyota service. More

This guys are just great and very friendly, I go there for all the services on my 3 cars because I feel that I can trust them and they are always so helpful I leave in Holbrook and I have two toyota deale for all the services on my 3 cars because I feel that I can trust them and they are always so helpful I leave in Holbrook and I have two toyota dealers around my area but I prefer to go to woburn toyota for anything that I need in my cars. More

express service is great no apointment is needed the express service is great no apointment is needed the service advisor mathew is knowledgable of cars he will tell you approximately how long and how express service is great no apointment is needed the service advisor mathew is knowledgable of cars he will tell you approximately how long and how much the cost will be also they do not pressure you to do extras they only suggest what is needed the hours are also good opoen early to late and on weekends also have some one to drop you off at home or work More

Mathew Waldo is a very friendly young man.He took care of everything in a short time. This my my best experience in a dealership that someone takes care of the work with so much attention. Mathew has great s everything in a short time. This my my best experience in a dealership that someone takes care of the work with so much attention. Mathew has great spirit and enthusiasm for the customers. Thanks, Mathew. More

I have used the Woburn Toyota Express Center many times and have found everyone there to be extremely professional, friendly and helpful. The staff, I feel, go above and beyond to be sure that they are at and have found everyone there to be extremely professional, friendly and helpful. The staff, I feel, go above and beyond to be sure that they are attentive to your needs. They also recommend work that could be done on your car, why (i.e. what will be the benefit), and are not pushy in any way for you to do the recommended work. I have found their prices to be competitive as well, something that I wouldn't often associate with a service center at a dealership. In my latest experience, I needed a new battery and went to the Woburn Toyota dealership early one Saturday morning after a major snow storm overnight (and it was still snowing the next morning as well). When I was almost there, a trip that trip much longer than normal due to the bad road conditions, I realized I had forgotten my wallet. Left with no way to pay, I embarrassingly asked the Express Center staff if I could use their phone to call home (I had forgotten my cell as well. Not a good day) and get a credit card number since I didn't want to drive home and back in these bad conditions. They were more than accommodating and allowed me to make a (local) call, which ended up being several calls until I finally got through. They were very nice and understanding about the entire situation. I would definitely recommend using the Express Center at Woburn Toyota...and bringing your wallet. More