Woburn Toyota Scion - Service Center

Although I have had a few too many unfortunate problems with my vehicle, I will always buy from Toyota/Scion. And will continue to go back to Woburn Toyota for service for their super friendly staff, speci with my vehicle, I will always buy from Toyota/Scion. And will continue to go back to Woburn Toyota for service for their super friendly staff, specially John. He was very helpful from day one until my issue was resolved. My car was serviced much faster than I expected and I had it back in no time. He went above and beyond to make sure my problem was solved quickly and properly, not to mention the service was less expensive than expected. For those reason I give Woburn Toyota a perfect score! More

rick was very helpfull, courtious and professional, did what he had to do with no long winded stories or excess xx. I was very happy with the results and will return to this dealership. other places I have what he had to do with no long winded stories or excess xx. I was very happy with the results and will return to this dealership. other places I have been are always trying to sell me something I dont want or need howie lawson More

I have been servicing my Toyota Avalon and my Scion TC at Woburn Toyota for many years. I always get fast and friendly service. The hours of operation are great and the staff make me feel like I am part o Woburn Toyota for many years. I always get fast and friendly service. The hours of operation are great and the staff make me feel like I am part of the family. I my opinion Woburn Toyota is the only place to service your Toyota. I want to say that the entire staff is great. More

I had excellent customer service - I came in for my 60K service as well as a new latch for my hood (which I had previously been told about and ignored). I received attention, follow-up calls and a ride to service as well as a new latch for my hood (which I had previously been told about and ignored). I received attention, follow-up calls and a ride to work!! I have serviced my cars here for 20 years because of the friendliness and knowledge of the staff as well as how they accomodate my work schedule and needs. Also I was able to use a coupon from their website for my service which always helps. While John Pope is my service rep, Bill Rich also helped me in making sure my hood was closed due to a bad latch. I would absolutely go to this dealership again! More

I brought my car in for an oil change and two warning lights on the dash. The customer service rep John Russo was friendly, knowledgeable, and had helpful suggestions for items to inspect. I had a coupo lights on the dash. The customer service rep John Russo was friendly, knowledgeable, and had helpful suggestions for items to inspect. I had a coupon that was accepted without question. I was told that my car would be ready within one hour and it was ready in 40 minutes. I also love the Express Oil Change service that does not require advance appointment. More

Usually when you leave spending more money then intended it usually doesn't feel that good. John Russo went over several options and made the experience better. Nice Idea in expanding the waiting ro it usually doesn't feel that good. John Russo went over several options and made the experience better. Nice Idea in expanding the waiting room again its a lot easier for everybody More

Woburn toyota is a great dealership all around. I have had all of my oil changes done there ever since I have owned my 2005 scion tc. Matthew always came to me with suggestions for my car, but never preas had all of my oil changes done there ever since I have owned my 2005 scion tc. Matthew always came to me with suggestions for my car, but never preassured me into buying anything unlike other dealerships. Everything is done in a timely manner and everyone who works in the service department is very friendly and open to any questions you may have. They always remember their customers as well, which is always nice. I will never go to another dealership to have service done on my car. More

Michael suggested that I do tire rotation. However, when they checked the tires, they found it unnecessary. That level of honesty impressed me. There is a widespread sentiment that auto mechanics suggest a they checked the tires, they found it unnecessary. That level of honesty impressed me. There is a widespread sentiment that auto mechanics suggest additional services/repairs over and above what is requested. Here, at Woburn Toyota they only did what was necessary. More

Very polite. Makes you feel that your vehicle and the service you want is very important to them and that it will be done properly and correctly. He explained in detail the service that was done and what service you want is very important to them and that it will be done properly and correctly. He explained in detail the service that was done and what would need to be done in the future. He appears to like what he does, because he is very happy and very accommodating. I observed this while he was with other customers not just me. It gave me a good feeling about the service that was done and makes me feel like I want to bring my vehicle back there. He sets such a postive tone for the entire epress service dept. You hope that the service guys in back doing the work are as happy and thorough about their work on the vehicle. It was a great experience. Thank you. More

The convenient hours and honest assessments by the service writers are greatly appreciated. The wait time was realistic. There was no added pressure for non related service, They were friendly. The co service writers are greatly appreciated. The wait time was realistic. There was no added pressure for non related service, They were friendly. The cost of professional service was reasonable. I wouldn't go anywhere else for Toyota service. More