Woburn Toyota Scion - Service Center

Arrived without a pre-scheduled appointment for an oil change and fluid check (free with the dealer's coupon). Also accepted the service advisor's recommendation for tire rotation service ($9.98). Recei change and fluid check (free with the dealer's coupon). Also accepted the service advisor's recommendation for tire rotation service ($9.98). Received useful information with the tire rotation service (e.g., front brakes will need service in a few more months, and the tires are wearing fairly evenly). The service advisor was polite and professional. The Sienna was ready in just over an hour, as promised. The service invoice is designed with "Green, Yellow and Red" coded blocks to let the customer know the condition of each vehicle system (e.g., brakes, hoses and belts, etc.). Nice touches include a counter area in the waiting room where other customers were busy using their personal laptop computers. (Not sure whether WiFi internet access was available.) Overall, a very good service experience. More

I brought my car in unexpectedly because I had a minor accident with my car during a snow storm, and slid into the curb, losing my hubcap. John was very helpful and within less than an hour my Scion XD ha accident with my car during a snow storm, and slid into the curb, losing my hubcap. John was very helpful and within less than an hour my Scion XD had been checked out for any damage to the tire or the wheel. More

Just read the Monthly Woburn Toyota Newsletter and would like to comment on one of their employees, Scott Anderson, who has worked in the Service Department for several years (not certain if he is a manager like to comment on one of their employees, Scott Anderson, who has worked in the Service Department for several years (not certain if he is a manager or ?)… Every time I’ve visited the Service Department, I usually interact w/ him and have to report what an excellent job he does! He’s courteous…has an easygoing, friendly (yet professional) manner…gets the job done and/or alerts me if there’s any potential problems…answers my questions…and makes helpful suggestions or responses regarding the overall servicing of my car. I recognize that this is his ‘job’, but he does it very well. I, too, work in the ‘client service’ area and, like many others, am aware of the unfortunate decline in American service/treatment of customers. Thus, when I receive good service, I’m happy to comment on it…and hope Woburn Toyota appreciates this good employee/manager in their Service Department! More

Pleasant,courteous,efficient. Couldn't ask for more. Also received 4th tire for free with purchase of first three-great deal. Also service took less time than they indicated, not my usual experience with car received 4th tire for free with purchase of first three-great deal. Also service took less time than they indicated, not my usual experience with care repairs/maintenance which costs more and takes longer than I am usually told More

I rate Woburn Toyota (I think the whole name is Woburn Foreign Motors) in the highest possible way because of the many times I go there to maintain my 2 Toyotas, they are superb. The work is always done Foreign Motors) in the highest possible way because of the many times I go there to maintain my 2 Toyotas, they are superb. The work is always done very fast. They keep very good hours making it convenient. I can make an appointment on their website which very good for me. They are always very friendly, and they remember who I am and just do a great job every time. When waiting for a my car, they offer comfortable waiting area, TV, coffee and tea, and a computer work area for us customers. More

I received excellant, timely and professional service from John Russo today March 19, 2010. I feel that I received great service and value for the $697 spent today at the dealership. John could not have from John Russo today March 19, 2010. I feel that I received great service and value for the $697 spent today at the dealership. John could not have been more helpfull. The service that I received today is typical of the service that I receive and that is why Woburn Toyota has serviced my 2005 4Runner since new even though I did not buy it at their dealership (which I regret not having done). Woburn foreign toyota is not the nearest toyota dealership to me, but I continue to return to them due to the fact that they are willing to give that extra effort to the customer on each visit to ensure that the customer is satisfied. The team advises only and let's the customer make the final descision, with no pressure being put on the customer. More

My overall satisfaction with the customer service of Woburn Toyota customer service begins with the people stationed at different point on the property to direct me through the process of having my vehi Woburn Toyota customer service begins with the people stationed at different point on the property to direct me through the process of having my vehicle serviced. It was raining out and there are multiple buildings on the property for various services. The man at the front gate directed me where to park. Another man directed me to the used car service entrance. Both did so in a friendly and helpful manner. Rick Mawn was my primary express service advisor, although both service providers who assisted me were very professional, knowledgeable, and courteous. Rick was friendly and patient when I did not have details of my vehicle, such as mileage and other details. My young daughter was also with me and once my car was registered for service I was directed to the coffee station and another service provider offered a donut for my daughter. The waiting room was very clean, the atmosphere was friendly, and we felt welcomed while we waited. The service to my vehicle was timely and I was provided with suggestions that were not determined to be urgent, although the details were explained to me so that I may prepare for the timing and budget of future service. I appreciated the feedback I received on my vehicle and I did not feel as though I was being coerced to purchase more service than necessary. I would highly recommend this dealership for similar services. Michelle A. Cochran More

I went in because my driver's side headlight was out, and my wireless key ran out of batteries. The first stop, I ended up at the Parts & Service desk to have the battery swapped out on my wireless key. Th my wireless key ran out of batteries. The first stop, I ended up at the Parts & Service desk to have the battery swapped out on my wireless key. The second stop, I ended up at the Express Lube to have my headlight changed. It was a much shorter wait than I expected. I also helped myself to a couple munchkins and some tea while I waited. More

I brought my car in on 3/05/10 for an oil change and new tires. It was after 4pm John explained to me that it was going to take over 3 hours for the service. He gave me a loaners car without a problem and a tires. It was after 4pm John explained to me that it was going to take over 3 hours for the service. He gave me a loaners car without a problem and as soon as my car ready he game me a call. I recomend this dealer to everyone and anyone. I bought my car in March of 2006 and I'm going back next year for a new one. Thanks to John for all his help. More

John Russo was very friendly and adequate in helping me find the best solutions to my problems. I appreciated his genuine advice, and made the process of either fixing, or getting an oil change for my car find the best solutions to my problems. I appreciated his genuine advice, and made the process of either fixing, or getting an oil change for my car an awesome experience. He educated me on different products and what the difference it would make on my car if I was to put A,B, or C into it. He's work ethics as far as what I've seen is superb. I'd definitely come back to Toyota Woburn for my next oil change. More