Woburn Toyota Scion - Service Center

Slow Service, I’d rather pay to go somewhere else I was getting my free tire rotation, and had an appointment for 11:30 am. What I get there, the line is massive, and when I finally get to the desk th I was getting my free tire rotation, and had an appointment for 11:30 am. What I get there, the line is massive, and when I finally get to the desk they tell me the appointment is more of a window of about an hour and a half. He says it’ll be about 2 hours to get my car back. I leave pretty upset, and they don’t call me to pick it up until 5 hours later. Doesn’t make much sense to me where the service was in this.... More

Easy to get service. I have been a customer of Woburn Toyota for many years. The service has always been great. The renovation has made it the most beautiful, comfortable I have been a customer of Woburn Toyota for many years. The service has always been great. The renovation has made it the most beautiful, comfortable automobile dealer building I have been in. The cafe is terrific. I am disappointed that you no longer give rides to Arlington More

New building and system has problems Great new building. Impressive. Bul I'm not very happy with all of your technology and the lack of actual personal attention. I brought my car in f Great new building. Impressive. Bul I'm not very happy with all of your technology and the lack of actual personal attention. I brought my car in for a $30 oil check and check. The next thing I know, I've received a text message recommend over a $1,000 worth of other repairs. I'm sure you think this is efficient to do this communication via text. But I think it's actually offensive for you to not automatically have the service call me to explain the issues. It's just bad communications at your end and you should know that. More

Very satisfy. First, Congrats to Woburn Toyota’s renovations. The place looks amazing. Don’t remember all the names. Everyone’s been excellent, fairly nice, courteo First, Congrats to Woburn Toyota’s renovations. The place looks amazing. Don’t remember all the names. Everyone’s been excellent, fairly nice, courteous, professional. More

New building. New way of taking care of customers Helpful. Nice dealership. Good to see some old faces. First name bases friendly. Like how they take care of your vehicle. Bought two cars there. Will Helpful. Nice dealership. Good to see some old faces. First name bases friendly. Like how they take care of your vehicle. Bought two cars there. Will buy my next one there. Like my salesman. More

New facility. Less ability 25k rotation service. You would think just pull in and be out in 20 minutes. Pull in, watch multiple workers slacking off. After some time some 25k rotation service. You would think just pull in and be out in 20 minutes. Pull in, watch multiple workers slacking off. After some time someone finally helps. Then the advisor checks you in. Can’t get the system to work properly to do the check in. Tell me it could be 60-90 minutes After an hour I see my car parked on the wall. There’s only one advisor left and a line of 6 people. The worker who is supposed to bring the cars back in for pickup is again not doing his part. My keys were in the car. I found someone else in an office area and they helped me exit. More

Excellent Service!! I had excellent service experience at Woburn Toyota. Everything was explained properly to me and the new place is great! Couldn’t be happier with thei I had excellent service experience at Woburn Toyota. Everything was explained properly to me and the new place is great! Couldn’t be happier with their service. More

Long wait Mechanic apologized for long waits said they had a hard time getting the oil filter off and said he was sorry, I don’t like being told how long my opp Mechanic apologized for long waits said they had a hard time getting the oil filter off and said he was sorry, I don’t like being told how long my oppinion should be More

Great service My alternator died. I towed the car to Woburn toyota for the service on Sunday. The part was ordered on monday, they gave me a rental, and they gave m My alternator died. I towed the car to Woburn toyota for the service on Sunday. The part was ordered on monday, they gave me a rental, and they gave me the cost estimate. Then they called me on Wednesday morning when the part arrived and told me that the car will be ready mid-day. All was done quick, cost effective and very curteuous. Thank you! More

Amazing! Had the best experience possible for a routine maintenance service appt. Called and was able to get a 6:30 appt which I love. Arrived to a beautiful n Had the best experience possible for a routine maintenance service appt. Called and was able to get a 6:30 appt which I love. Arrived to a beautiful new building with convenient drive in. Had an amazing customer experience with Mike. Said hello to Anthony who’s always very pleasant and helpful. Really enjoyed working in the beautiful 2nd floor waiting room. Loved the new TV, Cafe, WiFi, and view of clover leaf. More