Woburn Toyota Scion - Service Center

New building and system has problems Great new building. Impressive. Bul I'm not very happy with all of your technology and the lack of actual personal attention. I brought my car in f Great new building. Impressive. Bul I'm not very happy with all of your technology and the lack of actual personal attention. I brought my car in for a $30 oil check and check. The next thing I know, I've received a text message recommend over a $1,000 worth of other repairs. I'm sure you think this is efficient to do this communication via text. But I think it's actually offensive for you to not automatically have the service call me to explain the issues. It's just bad communications at your end and you should know that. More

Very satisfy. First, Congrats to Woburn Toyota’s renovations. The place looks amazing. Don’t remember all the names. Everyone’s been excellent, fairly nice, courteo First, Congrats to Woburn Toyota’s renovations. The place looks amazing. Don’t remember all the names. Everyone’s been excellent, fairly nice, courteous, professional. More

New building. New way of taking care of customers Helpful. Nice dealership. Good to see some old faces. First name bases friendly. Like how they take care of your vehicle. Bought two cars there. Will Helpful. Nice dealership. Good to see some old faces. First name bases friendly. Like how they take care of your vehicle. Bought two cars there. Will buy my next one there. Like my salesman. More

Good experience Everything was simple and fairly quick for a routine device change and check. Waiting area is very nice and makes the wait more relaxed. I will be c Everything was simple and fairly quick for a routine device change and check. Waiting area is very nice and makes the wait more relaxed. I will be coming back again More

Simple service gone wrong I have been going here for past 4 yrs but that was my last visit. Put up with arrogant service folks since it was close to my house. But this visit to I have been going here for past 4 yrs but that was my last visit. Put up with arrogant service folks since it was close to my house. But this visit took the cake- went in for simple service and stood there waiting while the service folks chatted without paying attention. Looked past that but then went in to pick my car the next day and the lady behind the counter said they don’t have my keys and service center is closed - what!!!! And mind u this was not well within their working hours. Instead of trying to say she will help find my key - she jus sat there looking at me as if I was asking for their money. Then another service person came and was able to begrudgingly get me my key as if if he was doing me a favor. Thx but no thx. They have have a brand new shiny place but they have forgotten how to treat their customers- keep the new place and lose customers. More

New facility. Less ability 25k rotation service. You would think just pull in and be out in 20 minutes. Pull in, watch multiple workers slacking off. After some time some 25k rotation service. You would think just pull in and be out in 20 minutes. Pull in, watch multiple workers slacking off. After some time someone finally helps. Then the advisor checks you in. Can’t get the system to work properly to do the check in. Tell me it could be 60-90 minutes After an hour I see my car parked on the wall. There’s only one advisor left and a line of 6 people. The worker who is supposed to bring the cars back in for pickup is again not doing his part. My keys were in the car. I found someone else in an office area and they helped me exit. More

Excellent Service!! I had excellent service experience at Woburn Toyota. Everything was explained properly to me and the new place is great! Couldn’t be happier with thei I had excellent service experience at Woburn Toyota. Everything was explained properly to me and the new place is great! Couldn’t be happier with their service. More

Long wait Mechanic apologized for long waits said they had a hard time getting the oil filter off and said he was sorry, I don’t like being told how long my opp Mechanic apologized for long waits said they had a hard time getting the oil filter off and said he was sorry, I don’t like being told how long my oppinion should be More

Great service My alternator died. I towed the car to Woburn toyota for the service on Sunday. The part was ordered on monday, they gave me a rental, and they gave m My alternator died. I towed the car to Woburn toyota for the service on Sunday. The part was ordered on monday, they gave me a rental, and they gave me the cost estimate. Then they called me on Wednesday morning when the part arrived and told me that the car will be ready mid-day. All was done quick, cost effective and very curteuous. Thank you! More

Amazing! Had the best experience possible for a routine maintenance service appt. Called and was able to get a 6:30 appt which I love. Arrived to a beautiful n Had the best experience possible for a routine maintenance service appt. Called and was able to get a 6:30 appt which I love. Arrived to a beautiful new building with convenient drive in. Had an amazing customer experience with Mike. Said hello to Anthony who’s always very pleasant and helpful. Really enjoyed working in the beautiful 2nd floor waiting room. Loved the new TV, Cafe, WiFi, and view of clover leaf. More