Woburn Toyota Scion - Service Center

The Service advisor was extremely helpful. He called me promptly when the ordered part for my car came in, and again for a friendly reminder. The service department was very busy, but I felt I received the promptly when the ordered part for my car came in, and again for a friendly reminder. The service department was very busy, but I felt I received the full attention of the service advisor attending to my car. More

The people are very nice, friendly and, as far as I can tell, honest (I know. Shocking!). They have never tried to sell me an expensive repair or offer me things I don't need. They have fixed every prob tell, honest (I know. Shocking!). They have never tried to sell me an expensive repair or offer me things I don't need. They have fixed every problem I've come in with in a timely manner and have honored discounts, even when I've forgotten the coupon at home. However, they are still dealer prices, so repairs can be a little steep. The express service department has reasonable prices and is also great service. More

Prompt service, friendliness of all service advisors, clear explanation of recommended and necessary repairs, comfortable waiting area with coffee, tea, doughnuts and candy snacks available, very courteo clear explanation of recommended and necessary repairs, comfortable waiting area with coffee, tea, doughnuts and candy snacks available, very courteous and very helpful service advisor, located close to my home. More

I highly recommend Mike Gilgun for an award. He is the epitome of customer service. I have two Toyota vehicles and have used Woburn Toyota for all my service requirements - the reason is Mike. I feel th epitome of customer service. I have two Toyota vehicles and have used Woburn Toyota for all my service requirements - the reason is Mike. I feel this man is as they say "worth his weight in gold" to you. More

custermer service repersentive were excellent in handling my problem they kept me informed they were quick to address my needs and to make my visit a good experience they gave me a loaner car any pr handling my problem they kept me informed they were quick to address my needs and to make my visit a good experience they gave me a loaner car any problems that i had they were answered by the service dept More

Based on a recommendation of having the drive belt replaced, I went back 2 weeks later to get the job done. Great service - the wait was about an hour, and they gave me one update to keep me in the lo replaced, I went back 2 weeks later to get the job done. Great service - the wait was about an hour, and they gave me one update to keep me in the loop. I thought that John was very professional and keep me informed. More

Service is prompt, and the quality of work is very good! One of the biggest reasons I go here to get my car serviced for my mileage checkups is because I do not have to make an appointment. AS long as that One of the biggest reasons I go here to get my car serviced for my mileage checkups is because I do not have to make an appointment. AS long as that stays true, and the quality of work stays the same, I will definately continue getting my Toyota serviced here. More

Arrived without a pre-scheduled appointment for an oil change.Oil change was completed earlier than expected.Got some valuable suggestions for the next service maintanence. The service advisor was polite change.Oil change was completed earlier than expected.Got some valuable suggestions for the next service maintanence. The service advisor was polite and professional. Overall, a very good service experience. More

I bought my car a year ago in May. I have had to call them on a couple of things about the car I was unsure of, I have now had 2 oil changes at the same dealer & was there for the recall as well. Every t them on a couple of things about the car I was unsure of, I have now had 2 oil changes at the same dealer & was there for the recall as well. Every time I go there, I have had a different person to deal with. Every time, they are courteus, helpful & answer all of the questions I seem to come up with. Today when I went in I had made an appt. for the oil change. I went in waited in line, & was then told I had to go to a different place because it would be faster. I went there & had to wait in another longer line which I wasn't very happy about. But when I got to the front of the line,which did not take long at all, John was too happy to explain & was so nice about it I forgot all about it. Again I asked a lot of questins & he answered them as if I were the only one there. Helpful, happy & understanding. That is why I gave them such a high rating. More

Service prices are very reasonable. Repair requirements and wait times are always clearly explained. Everyone is courteous and friendly. Waiting area has WiFi so that I can continue to work. Coffee, tea an and wait times are always clearly explained. Everyone is courteous and friendly. Waiting area has WiFi so that I can continue to work. Coffee, tea and water are available at no cost to customer. Large screen HDTV, magazines and newspapers are available for customer use as well. Waiting area is clean, well-lighted and climate controlled. Hours for service are excellent and permit me to have vehicle serviced on weekend. More