Woburn Toyota Scion - Service Center

The communication from John was very good. The wait was going to be very long but then they checked and were able to get my car in right away. They then helped me out by letting me know my Inspection Stic going to be very long but then they checked and were able to get my car in right away. They then helped me out by letting me know my Inspection Sticker was overdue and since that was going to be another 45 minutes they gave me a ride to my office, which really helped me out. They also scheduled a pick up and the ride was exactly on time. The overall experience was very good. More

John Russo was very personable, friendly, professional, and welcoming. He made my experience with you a wonderful one. He had my oil change completed in no time. I was very happy with my experience and and welcoming. He made my experience with you a wonderful one. He had my oil change completed in no time. I was very happy with my experience and would definitely use Woburn Toyota again for oil changes and any other repair work that I may need done on my car in the future. More

the hours ofoperation are great early moring to late at night on oil changes the have a card that when you get 4 change you get 5th one free. the price on oil changes are reasonable and the have coupons o night on oil changes the have a card that when you get 4 change you get 5th one free. the price on oil changes are reasonable and the have coupons on the internet rick and scott are great people to work with More

He was very courteous and explained everything about the re-call and told me how long it would take to complete. He had the work completed in the time he told me it would be done. He was very pleasant to re-call and told me how long it would take to complete. He had the work completed in the time he told me it would be done. He was very pleasant to do business with and very professional. I always have a pleasant experience with the staff no matter when I go into this shop for service. We own two Toyota Avalons and would buy a new one when necessary because of the dependability of the service and the car's performance. More

Went in for oil change, yet knew I needed tires, and possibly brakes. I needed both. The price was higher than expected, partially because I went for the Michelins. The wait was going to be measured possibly brakes. I needed both. The price was higher than expected, partially because I went for the Michelins. The wait was going to be measured in hours, not minutes, but service technician John Russo made the pain a bit more bearable by getting me a loaner car. When I left with my new tires and brakes, John reminded me that my braking style might change due to the feel in the car. I love my Camry Hybrid, and seriously - at 55,000 miles, the brakes and tires were due. Thanks to Mr. Russo for making the inevitable less painful. More

I was impressed with the level of service and the young man that assisted me with my issues with the truck. I have not had the "real" work done yet but I am sure it will be the best available. I had the o man that assisted me with my issues with the truck. I have not had the "real" work done yet but I am sure it will be the best available. I had the oil changed, brakes checked and found out I needed the bearings replaced. This will be done Friday 5/7/10. More

hany FARES VERY FRIENDLY AND HELPFUL LOVING MY NEW XB! THANKS HANY. John RUSSO,THANK YOU FOR YOUR ADVICE ON SERVICING MY 05 XB,OVERALL A PLEASANT EXPERIENCE.MY WIFE AND I WILL HAVE OUR SCION XB'S SERVIC THANKS HANY. John RUSSO,THANK YOU FOR YOUR ADVICE ON SERVICING MY 05 XB,OVERALL A PLEASANT EXPERIENCE.MY WIFE AND I WILL HAVE OUR SCION XB'S SERVICED HERE AND RECOMMEND IT TO EVERYONE FOR SERVICE AND SALES! More

Love the service department of this dealership! I have been going there for years. The weekend hours with no appointment are very helpful. The staff is always warm and knowledgeable. The site itself is cl been going there for years. The weekend hours with no appointment are very helpful. The staff is always warm and knowledgeable. The site itself is clean and comfortable. I would recommend this dealership to anyone! More

I took my Rav4 in for an oil change (the 'no appointment needed' policy was most helpful!) and John Russo helped me both when I dropped the car off and when I picked it up. He was beyond friendly and his e needed' policy was most helpful!) and John Russo helped me both when I dropped the car off and when I picked it up. He was beyond friendly and his easy-going nature made my visit very painless! Sure, there was a small wait time when I dropped it off, but once I got to the counter, John was very efficient—while still being friendly—despite the crazy-busy vibe in the office. He also mentioned the 'text' program they are now using and I absolutely love that idea and it made for a very easy pick up! (I do wonder if I'll get hit with tons of 'spam-texts' but I can always opt out of the service.) Overall, it was a very pleasurable experience and very affordable—with my handy coupon I got in the mail! I will most definitely continue to service my Rav there and hope to deal with John at future visits. More

John Russo coordinated my Express Lube service in a very professional manner. The job was completed in a short time and the vehicle was parked in a safe location. I like the fact that no appointment is ne professional manner. The job was completed in a short time and the vehicle was parked in a safe location. I like the fact that no appointment is necessary and appriciate how difficult it must be to consistenly provide timely service. Woburn Toyota employees always make me feel comfortable and confident. In addition to the Lube service, I also made a purchase in the parts & accessories department. On multiple occassions my experiences with the parts department has been excellent. More