Woburn Toyota Scion - Service Center

Have dealt with Woburn Toyota for over 10 years. The very best service, price and convenience. Have dealt with many other dealers in the area, also. Rick did a great job today, as I am trying to get very best service, price and convenience. Have dealt with many other dealers in the area, also. Rick did a great job today, as I am trying to get another 125K miles from my Avalon - he and all of the service advisors work with you beautifully to help you. They are always looking out for the customer and make suggestions to help and help save money (being a CPA, this is important to me). They deserve a 6 rating, but 5 was the highest. More

I came in for the regular 65,000 mile service. Brake and water-pump problems surfaced. No problem. I have come to trust the service department when they spot things because extra work is not something that water-pump problems surfaced. No problem. I have come to trust the service department when they spot things because extra work is not something that has surfaced often. This extra work meant the car would be tied up longer; John Russo made it very easy for me to get a loaner so I could keep some appointments in Boston. He also waived the cost of the water pump (due to warranty questions). Clearly the culture in the service department is geared toward friendliness, cooperation and a thorough knowledge of the automobiles. I didn't mind spending the money because the car I left with is safer and the experience was made as painless as possible. More

Went in for a simple tire rotation and the customer service provided by Rick was very friendly and attentive regardless how big or small the issue was. The service was quick, left with rotated tires a service provided by Rick was very friendly and attentive regardless how big or small the issue was. The service was quick, left with rotated tires and a plug on one of the tires due to a nail. The time I left my house, to the service shop and back home, if I did it myself I would probably be only on my 3rd tire. More

The service men at Woburn Toyota are totally friendly, approachable, and easy to deal with. I went in for an oil change with a coupon that gave me a great price. Then...my two year old had "hid" my cell approachable, and easy to deal with. I went in for an oil change with a coupon that gave me a great price. Then...my two year old had "hid" my cell phone in the heating/air conditioning duct under the passenger seat and the service men removed it free of charge. I highly recommend this great service center. More

John Russo in the Express dept was very knowledgeable. The service was done quickly and efficiently at a reasonable price. JOhn had additional service suggestions that I did while having the oil changed. The service was done quickly and efficiently at a reasonable price. JOhn had additional service suggestions that I did while having the oil changed. A few days later, there was an issue with the tire pressure sensor. I spoke with John who quickly answered my questions satisfactorily. More

All aspects of my visit were handled on a timely, friendly and professional manner. The service manager reviewed the technician's work with me and identified areas to be aware of for future actions, friendly and professional manner. The service manager reviewed the technician's work with me and identified areas to be aware of for future actions, but did not try to induce me to have these services done now. He also explained some additional information to make sure I was knowledgable with the data. Overall, a good experience. More

The great experience with Woburn Toyota starts when you enter the service area. It is always spotless. If you decide to wait on-site for the work to be completed they have television and free WiFi, as well enter the service area. It is always spotless. If you decide to wait on-site for the work to be completed they have television and free WiFi, as well as a selection of snacks and drinks. When a company puts in that kind of effort to make their customers comfortable, it speaks well of the overall approach to customer service. The service technicians are polite and friendly. On my latest trip there I worked with Michael Gilgun. I told him I had problems with my windshield washer assembly and also needed an oil change. He got back to me within an hour with some strange news. Apparently mice had eaten through my windshield washer hoses and air filters. He explained exactly what needed to be replaced and why, and also suggested I use the higher grade motor oil for the oil change to help extend the life of my vehicle (I have a tendency to wait too long between changes). They also did a basic check of all the major components and provided a printout. Mike showed me where to find some money saving coupons online that reduced the overall bill by about 10%. The thing that impressed me most about this service call and all my past experiences there is the staff at Woburn Toyota have never suggested something I don't need. This has not always been the case at other dealers. I honestly feel I can trust these folks to do what is in my best interest, not theirs. A lesson learned to other dealers: a happy customer is a repeat customer. I recommend Woburn Toyota to all my family and friends. More

From the moment we walked in to Woburn Toyota's Express Service area, John Russo was professional, courteous,and thoroughly explained all services being performed yesterday, including an oil change; tire r Service area, John Russo was professional, courteous,and thoroughly explained all services being performed yesterday, including an oil change; tire rotation; battery service and the total cost. He also alerted us to the fact that a brake inspection indicated wear enough to warrant rear brake service before our next oil change; he also provided an estimate of its cost. Because of such excellent service advisors like John Russo, we will continue to patronize Woburn Toyota for service on both of our Toyota cars. More

I came in for an oil change and state inspection but knew I needed to have recall work on my car. They had some time available to do everything that day, but since it was going to take about 4 hours to get I needed to have recall work on my car. They had some time available to do everything that day, but since it was going to take about 4 hours to get all things done, they offered me a free rental car. They arranged things and had me out the door in what seemed like minutes. I didn't even have time to pour myself free coffee More

After a bad experience with another service center, I was so pleased to walk into Woburn Toyota. I was so impressed by their friendly, helpful customer service and great work. They exceeded my exceptions a so pleased to walk into Woburn Toyota. I was so impressed by their friendly, helpful customer service and great work. They exceeded my exceptions and I will continue to be a loyal customer. Thank you! More