Woburn Toyota Scion - Service Center

Dropped off my car for service. I was informed that service coupons were needed since I had pre-paid maintenace. I said that I had never received any in the mail. My car was taken in for service anyway service coupons were needed since I had pre-paid maintenace. I said that I had never received any in the mail. My car was taken in for service anyways, without any fuss. I was informed of the waiting time. All went very well. However I wish the dealership had a reliable shuttle at the customers disposal. Muco More

Very good experience overall; good customer services provided; the quality of work is satisfactory and representatives are friendly. I would like to receive the information about what promotion and dis provided; the quality of work is satisfactory and representatives are friendly. I would like to receive the information about what promotion and discount opportunity offered from time to time to plan my visit for better pricing. More

Brought my Toyota in late Sunday Afternoon (Superbowl Sunday) to Woburn Foreign Motors with a noise in the braking system. John Russo explained the problem with the braking system and explained they nee Sunday) to Woburn Foreign Motors with a noise in the braking system. John Russo explained the problem with the braking system and explained they needed to order parts (caliphers) necessary to repair the entire problem. Since the car was deemed unsafe to drive at that time, John arranged a free loaner car from the dealership so we could get home. The next day John called saying the parts were replaced and after test driving the car, it was now ready to be picked up. Drove the car for awhile and the brakes now work perfectly. Overall experience was great: Excellent service, work done properly and explained fully by friendly and courteous salespersons. More

John Russo was oustanding, he patiently responded to all questions and helped me better understand my prospective service plan. My car had numerous issues today with the brakes. It was properly diagnosed questions and helped me better understand my prospective service plan. My car had numerous issues today with the brakes. It was properly diagnosed and dealt with in a prompt and thorough manner. My car is once again operating perfectly. More

I've always had pleasant experiences when dealing with Woburn Toyota, that's why I keep coming back. Their service department is FANTASTIC! They are able to provide answers to my questions regarding my Woburn Toyota, that's why I keep coming back. Their service department is FANTASTIC! They are able to provide answers to my questions regarding my older RAV4 whenever I ask...in a timey fashion and pricing is usually very resonable. I have recommended this dealer to my friends that own Toyotas. More

I originally took the car in for an oil change and inspection sticker. The staff was very busy (Christmas vacation week), but very professional and pleasant. Then I received a call that my Corolla h inspection sticker. The staff was very busy (Christmas vacation week), but very professional and pleasant. Then I received a call that my Corolla had not passed inspection because I needed new tires and brakes (not great news, but not really unexpected either!). They called back several hours later to say it was ready. We were surprosed that it took such a short time. My husband and I went to a restaurant and looked over the paperwork when we noticed that there was a notation about the serpentine belt being "severely cracked", but it had not been fixed. After supper we went back to Toyota where we then explained the problem to John Russo. He went out to the car, checked it and said that it would probably be OK until the next oil change, but if I felt uncomfortable with that they would replace it right then - 7:00 pm! We went to a local store, came back 20 minutes later and it was all set. John was extremely pleasant and professional and it was a pleasure to deal with him. I would definitely recommend the Toyota Scion Dealership in Woburn, MA. More

John was very helpful from the start. I needed a simple oil change and he recommended I get the Toyota Synthetic because it is $10 cheaper for the same quality. Also, I was in a rush since I was on my l oil change and he recommended I get the Toyota Synthetic because it is $10 cheaper for the same quality. Also, I was in a rush since I was on my lunch break. I hadn't planned on the 45 minute wait so I was going to call a co-worker to pick me up but they had a shuttle that brought me back to my office. John called me when the oil change was done (only 45 minutes later) and said I could pick up my car anytime before 8pm. When I got there, John greeted me again and gave me some coupons for future use. Great customer service!!! More

My '95 Camry, which I bought there brand new in '95, has never been to another dealer for service except for Toyota service in Fla. I would not even think about taking it anywhere else for any service. I am never been to another dealer for service except for Toyota service in Fla. I would not even think about taking it anywhere else for any service. I am always greeted with a smile and know what ever problem I may have it will be taken care of and I will be given a price before the work is done. If need a ride home I get that too. My car runs good because of the care I receive. They know that at 72 years of age I do not want to buy a new car, so they keep my car running in tip-top shape. I can not thank all who work there enough. Sincerely, Mona S. Williams More

Employee was very friendly. Service was fast and waiting area was comfortable. The service that was performed on my car was explained to me in detail. This is was my third time at this dealer for service an area was comfortable. The service that was performed on my car was explained to me in detail. This is was my third time at this dealer for service and it all three times has been a more than pleasant experience. More

All of the employees from sales to parts and service are very friendly, honest and timely. There was no pressure during the sale and the maintenance is easy and quick. The parts clerk that sold me my touch very friendly, honest and timely. There was no pressure during the sale and the maintenance is easy and quick. The parts clerk that sold me my touch up paint was very helpful and seemed happy. More