Woburn Toyota Scion - Service Center

My RAV-4 was due for the usual oil change. John at Woburn Toyota turned an everyday 'chore' into a pleasant & efficient experience: he reminded me that I wanted the tires rotated as well...and my car Woburn Toyota turned an everyday 'chore' into a pleasant & efficient experience: he reminded me that I wanted the tires rotated as well...and my car in & out of the shop in 20 minutes flat! He also reviewed my car's current condition...what to keep an eye on for future, etc. Overall, I was very pleased! More

I went to the dealership not only for a regular service but because, on Tuesday, March 22, 2011, when I turned my car on, it sounded like someone started a lawn mower or I suddenly had dual exhaust! I bro but because, on Tuesday, March 22, 2011, when I turned my car on, it sounded like someone started a lawn mower or I suddenly had dual exhaust! I brought my car in right away to the Express Service. Rick Mawn was there to greet me and he even remembered who I was and what car I drive!! He was terrific! I had to wait for the service but the waiting area was clean, there were beverage options and the television was on. A short while later, Rick called me to the counter for an update...BAD NEWS...my catalytic converter was gone...that would cost around $1200!!! BUT, as luck would have it, this particular part was still covered under warranty! Phew! Unfortunately, Rick had to order the part. He was very apologetic. He told me he would call me as soon as the part came in but he anticipated that it would be in the next day. He called the next day to tell me that the part was not in. Again, he was very apologetic. I was extremely happy with the attention he was giving my car. On Sunday, the part was in. I told Rick that I might not be able to get there to drop off the car and asked if there was a drop box for the keys. He said yes, but that worst case scenario, he would COME BACK to get them! Now THAT is customer service--someone willing to come back on his own time! Unfortunately, later in the day, I received another call from Rick...a wrinkle in the plan...the muffler needed to be replaced. Rick apologized again, especially for not having known about the muffler the day I brought the car in. He also needed to order the part and unfortunately, there was no warranty. So I planned that I would not have my car until tomorrow. But the parts department was "pro-active," Rick said, so they were able to get my part and get my car done today! Rick was there when I picked up my car and apologized one more time! Of course, none of this was in his control, but he provided me with the utmost cosideration and the most excellent customer service! This is why, even though I bought my car at a different dealership, I ALWAYS bring my car to Woburn. I hope that Rick is recognized for his dedication and superior work ethic and perhaps has an opportunity to read this evaluation. Thank you, Rick. Sincerely, Kim Donahue More

Great service, he explained a couple of different options I had... My wait time on my last visit was great for 4 tires with a alignment....I also like the days and hours Woburn Toyota is open along with exce I had... My wait time on my last visit was great for 4 tires with a alignment....I also like the days and hours Woburn Toyota is open along with excellent coupons on your service website in today's economy this makes a HUGE difference Thanks More

I am always greeted with a smile. They even remember my name and say "Hi, Miss XXXX" when I enter. They keep me posted on the work being done, what they suggest, and the time it will take. They speak to name and say "Hi, Miss XXXX" when I enter. They keep me posted on the work being done, what they suggest, and the time it will take. They speak to me in a respectful manner and work with me to figure out the best solution. More

Was able to stop in without appt., had quick and friendly review of what my problem might be and service was completed in estimated time. This was second visit to identify various warning lights. First was t review of what my problem might be and service was completed in estimated time. This was second visit to identify various warning lights. First was tires, second time I had a maintenance done. It was fully explained before and after. Additional suggested work (alignment ) was described why suggested. I felt i was making knowledgable decision to have work done with no pressure. More

Even though my car isn't a Toyota I still take it to this dealership for service. The employees are always friendly and accomodating. In addition, the cost to have my oil changed and tires rotated is half of dealership for service. The employees are always friendly and accomodating. In addition, the cost to have my oil changed and tires rotated is half of the price of what the dealership I purchases my non-Toyota vehicle charges! With my previous vehicle Woburn Toyota was my service center of choice and with service and pricing like this they will maintain to be despite the fact that I do not currently own a Toyota. More

Since buying my used car one and a half years ago I have been very happy with the service. I have mostly dealt with Rick Mawn. He has alway been very informative. Explained everything clearly and made me fe been very happy with the service. I have mostly dealt with Rick Mawn. He has alway been very informative. Explained everything clearly and made me feel comfortable with any decisions I had to make. Rick has always treated me kindly and with respect. I am really happy I switched to Woburn Toyota. More

I don't like sitting and waiting and their waiting room is as comfortable as it can be. Personnel are helpful and friendly. I also don't like being sold something additional to what I originally asked fo is as comfortable as it can be. Personnel are helpful and friendly. I also don't like being sold something additional to what I originally asked for, which sometimes happens here but rarely. I appreciate the attention to overall car's state and needs. More

Dropped off my car for service. I was informed that service coupons were needed since I had pre-paid maintenace. I said that I had never received any in the mail. My car was taken in for service anyway service coupons were needed since I had pre-paid maintenace. I said that I had never received any in the mail. My car was taken in for service anyways, without any fuss. I was informed of the waiting time. All went very well. However I wish the dealership had a reliable shuttle at the customers disposal. Muco More

Very good experience overall; good customer services provided; the quality of work is satisfactory and representatives are friendly. I would like to receive the information about what promotion and dis provided; the quality of work is satisfactory and representatives are friendly. I would like to receive the information about what promotion and discount opportunity offered from time to time to plan my visit for better pricing. More