Woburn Toyota Scion - Service Center

John was very helpful. I brought my car in for routine service and switchover of snow tires to regular ones. He got me through the process quickly. While I was waiting, I set up my laptop and was able to service and switchover of snow tires to regular ones. He got me through the process quickly. While I was waiting, I set up my laptop and was able to work uninterrupted. More

I was very pleased with the excellent communication I had with Bill Rich. I had brought my new used car (since 12/10) in because I thought the back brakes needed to be replaced. I had mentioned slightly sque with Bill Rich. I had brought my new used car (since 12/10) in because I thought the back brakes needed to be replaced. I had mentioned slightly squeaky brakes on my last 2 visits for other reasons, but it had appeared to be normal to them, until this visit when it was obvious that my car had expereinced a weird problem that sometimes happens when the brakes get stuck in the brackets and wear out both the brakes and rotors down to the metal quickly. I have an extended warranty, but that does not usually include brakes, pads and rotos. I was told it would have covered the brackets for sure though. Bill communicated with his Management on his own initiative to get it all paid for by the dealership and also the Enterprise rent-a-car I had paid for. Also, getting the parts and doing the service only took 1.5 days. They know how to keep a repeat customer at this place. Very happy and have already been mentioning the place to friends and colleagues again at work. Thanks. Karen Cole More

From the moment I bought my new car from this dealership they have been nothing but easy and convenient to deal with. When I brought my car in for service they complimented me on keeping up with all the oi they have been nothing but easy and convenient to deal with. When I brought my car in for service they complimented me on keeping up with all the oil changes and maintenance on the Sienna, that was nice to hear as I try very hard to take care of my cars. More

Went in for an oil change. John called me back to literally show me my dirty filters.. and said they should rotate tires to give them extra 'life'. He also kept saying my car was in good shape co literally show me my dirty filters.. and said they should rotate tires to give them extra 'life'. He also kept saying my car was in good shape considering 78,000 miles... Great , friendly service. Cost was minimal for this maintenence. More

I was in and out of there in no time. The service personnel were great. Very friendly and helpful. They dod not try to sell me anything I didnt need Will definitely come back again. They also had a personnel were great. Very friendly and helpful. They dod not try to sell me anything I didnt need Will definitely come back again. They also had a 50% off service coupon deal through CBS local which cant be beat. More

For starters, I love the hours Woburn Toyota is open - very early in the morning and late in the evening. I took my car in for an oil change and I knew I'd need some other stuff done like filter changes, very early in the morning and late in the evening. I took my car in for an oil change and I knew I'd need some other stuff done like filter changes, etc. John alerted me to the fact that since I have had 4 other oil changes in the past, that this time it was free. I had forgotten about that and had he not mentioned it, I would have used a different coupon and not gotten the free oil change. After showing me some of my dirty air filters he gave a few other suggestions that were marked in my previous oil change history. Some of these maintenance items I had forgotten about, but the previous inspection records showed that I had procrastinated a bit. Once I decided to go ahead with everything, the final bill was extremely reasonable. This is quite remarkable since just about every other dealer experience I've had in the past before coming here had been one giant rip off after the next. The staff is friendly, the service is efficient, the record-keeping and inspection forms they give after an oil change are very helpful, the free internet helped me get some business work done, and the prices in general and open hours are great. I highly recommend this dealer for future service needs. More

excellent hours: went there for an oil change and its open late with little to no wait. fair price with "buy 4 get 1 free" oil changes they gave me a sheet review of all systems checked, including whic open late with little to no wait. fair price with "buy 4 get 1 free" oil changes they gave me a sheet review of all systems checked, including which ones were going to need to be addressed soon very helpful, polite More

I brought my Toyota RAV4 to Woburn Toyota where it was purchased as I was experiencing a noise coming from the rear of the car. I was very concerned as a couple of days later I was going to have to travel purchased as I was experiencing a noise coming from the rear of the car. I was very concerned as a couple of days later I was going to have to travel a distance and I was afraid. John Pope was kind enough to explain to me after an inspection what was wrong. He then scheduled an appointment for me and gave me a loaner car. He told me it would be ready the next day at 11:00AM and I received a call at 10:59AM the next day telling me my car was finished. John Pope went out fo his way for em and made me feel like a special customer. We have been dealing with Woburn Toyota for many years and have always been treating with repect and kindness. I highly recommend their sales and service department. Ellie Lyons More

I went to this dealership for an oil change on my vehicle. I did not even have an appointment; I was a "walk-in," and even though the vehicle I brought in was not a Toyota, I received a friendly gre vehicle. I did not even have an appointment; I was a "walk-in," and even though the vehicle I brought in was not a Toyota, I received a friendly greeting and expert service. They even went over and above the usual service by noting that one of my tires had a nail in it which was causing a slow leak. They promptly repaired the faulty tire, and at reasonable cost as well. They also suggested that I have the transmission fluid changed sometime soon, yet I did not feel pressured to do this immediately. I appreciated the fact that I was not being pressured to obtain service for which I was not prepared for at the time to obtain. I already recommend that my adult children get their vehicles serviced at this dealership, and I would highly recommend this dealership to others as well. More

John Pope was so nice, and he quickly ordered a part that I needed in a short period of time. My daughter is going to take my Toyoa Camry to Disney for the summer, so I needed the part right away. The part I needed in a short period of time. My daughter is going to take my Toyoa Camry to Disney for the summer, so I needed the part right away. The part was in within 3 days- super! He is so professional, friendly, and I loved working with him. I love this dealership!!! Paula Donahue 67 High Street Winchester, MA. 01890 More