Woburn Toyota Scion - Service Center

I went to Woburn Toyota today for service. I entered the service center, noticed it was busy, got in line but was addressed by John who stated "I will be right with you". He then called me to the counter a service center, noticed it was busy, got in line but was addressed by John who stated "I will be right with you". He then called me to the counter and discussed the service I would receive. I told him I needed to be out of te service center by 3:30pm and he told me he would accomodate my needs. John Russo was efficient, professional and very friendly. He is an asset to your company. More

Dropped the vehicle off at 8:30am, being told that I will be called regarding the findings on the brakes. Nobody called me. So I called around 1pm to check for the status but nobody is at the desk. Called ag be called regarding the findings on the brakes. Nobody called me. So I called around 1pm to check for the status but nobody is at the desk. Called again at 2pm. This time got hold of someone at the desk, and was told that the job just dispatched and will call me back with updates. Finally got called at 3pm with the work suggested but won't finish at 4:30pm as previously promised. The consultant even suggested to repair front brake pad (5mm thick), which seems unusual. More

I've been going to Woburn Foreign Motors for service and sales for some time now. The service counter is always thorough along with the quality of work. The only drawback which is the is a 4 on the "Overall sales for some time now. The service counter is always thorough along with the quality of work. The only drawback which is the is a 4 on the "Overall experience" is the wait time. Their Express facility although large and accommodating, is no longer an "express" by definition. A basic express oil change is almost always an hour minimum. They're obviously doing something right to attract the quantity of customers, but they need to expand their operation or run multiple shifts to expanded hours even further. More

I recently bought a Toyota from another dealership but chose to have it serviced at this dealership because it was close to my office. They friendly, fast and efficient. The level of service was greatly chose to have it serviced at this dealership because it was close to my office. They friendly, fast and efficient. The level of service was greatly appreciated on a hot, difficult afternoon. The any time service is a great convenience and my service advisor John Russo could not have made the expereience more pleasant or professional. More

The service I received at this dealership was truly outstanding. The staff in the service department was incredibly helpful. John was very thorough and extremely knowledgable of the products and serv outstanding. The staff in the service department was incredibly helpful. John was very thorough and extremely knowledgable of the products and services that my vehicle needed. I will definitely be returning to this dealership for service on my car. More

Routine oil change & maintenance, walk-in service, convenient time up to 9PM, quick & friendly. Also pleasant waiting room, with a wireless computer hookup, coffee, tv. convenient time up to 9PM, quick & friendly. Also pleasant waiting room, with a wireless computer hookup, coffee, tv. More

friendly and cooperative service team. They make sure the customer is fully aware of the results from the service and any additional findings good or bad from the service review. enjoy dealing with this team customer is fully aware of the results from the service and any additional findings good or bad from the service review. enjoy dealing with this team. More

The staff is extremely helpful, the place is nice and there's always someone there to answer any questions you may have. John Russo who worked with me on that day was terrific. Thanks, Idyle there's always someone there to answer any questions you may have. John Russo who worked with me on that day was terrific. Thanks, Idyle More

John was able to service my 2002 Camry at the end of a long day, even though it meant that he had to stay at work for a half hour beyond the 8 PM closing time. long day, even though it meant that he had to stay at work for a half hour beyond the 8 PM closing time. More

John Russo has "attended" my 2010 Prius' service visits several times. Always a great experience, fast turn-around times, thorough service. I would recommend highly. service visits several times. Always a great experience, fast turn-around times, thorough service. I would recommend highly. More