Woburn Toyota Scion - Service Center

There was a 1-2 hour wait when I arrived. I was greeted by John and immediately felt welcomed. He was very nice, knowledgeable and helpful. He arranged for a shuttle to bring me to another location in Wo by John and immediately felt welcomed. He was very nice, knowledgeable and helpful. He arranged for a shuttle to bring me to another location in Woburn to run some errands while I waited. The shuttle driver was also extremely nice (I cannot remember his name). Overall, a great experience. More

I went out this morning to get new tires for my Toyota Rav4 which I had purchased from Woburn Toyota three years ago. I first went to BJ's and then Town Faire Tire both located in Woburn thinking that I w Rav4 which I had purchased from Woburn Toyota three years ago. I first went to BJ's and then Town Faire Tire both located in Woburn thinking that I would get a better price at one of these than I would at the dealership. BJ's gave me a price but I was very unimpressed with the individual I dealt with who did not seem to know the product he was selling. I was quoted a price of $915.00 to have 4 Michelin tires mounted and balanced. I then went to Town Faire Tire and left the showroom after waiting for nearly a half hour to speak with a salesman without any luck. My third and final stop was Woburn Toyota where I spoke with John Russo. John knew all about the RAV 4 that I was driving and showed me three different tire options explaining his thoughts on all three. In the end I purchased the same Michelin tires for a total price of $872.15 after using a coupon I had with me. The Woburn Toyota price also included a free 4 wheel alignment with the purchase of a set of 4 tires, BJ's did not. Woburn Toyota also performed a quality vehicle inspection including my brakes at no charge. In the end I feel I got the same tires at a better price with far superior service. The work was completed ahead of the time I asked to have the vehicle back and John called my home as soon as they were done to let me know I could come and get it. I was very pleased with the whole experience mainly due to John Russo. More

I bought my Corolla at Woburn Toyota and always take my car there for service. My car was down on oil and I still had 2,000 miles to go before I was due for an oil change. I was concerned about my car so car there for service. My car was down on oil and I still had 2,000 miles to go before I was due for an oil change. I was concerned about my car so I stopped by and asked if they could check my oil. I had a very short wait and as it turned out there appeared to be nothing wrong. I was even brought out to the vehicle when it was on the lift to be shown that it was dry underneath. The necessary amount of oil was added and I was told to check the oil after awhile and to come back if I had any concerns. I felt much better. My visit there was so pleasant. I always have a wonderful experience when I come in for an oil change. I have dealt with John Russo in the past and he's terrific. More

I have always had any service to my Toyota Sienna Minivan done at this dealership. They have a quality service department. They advise you what extra things might need to be done, but there is never any pr done at this dealership. They have a quality service department. They advise you what extra things might need to be done, but there is never any pressure if you decide not to have the work done then. This is very rare as is not the case with other dealerships I have dealt with. As for the "ok" rating for price, if it's not close to free then it's not great :) More

John was very helpful and friendly. The service was very quick which is important because I had to get back to work. He took care of all my problems and even answered questions about my wife's car, which i quick which is important because I had to get back to work. He took care of all my problems and even answered questions about my wife's car, which is also a Toyota. More

Since buying my 09 Corolla here, i have been consistently impressed with the fun yet professional atmosphere in the express service department. The staff explains all options and costs before I make a decisi impressed with the fun yet professional atmosphere in the express service department. The staff explains all options and costs before I make a decision and I never feel dumb asking a question. I could go to a cheap quick lube shop, but I wouldn't be able to drive around with the same confidence that Toyota knows my car, knows what it NEEDS, and knows how to deliver with accountability and excellence. More

LOVE the service department of this dealership. I tend to go to the Express Lube, and John and his coworkers take very good care of me. The hours of operation are great, the coupons are very appreciated and go to the Express Lube, and John and his coworkers take very good care of me. The hours of operation are great, the coupons are very appreciated and the explanation of service received by John and his coworkers is always very complete. This dealership is in Woburn, MA where I used to live. I now live 45 minutes away - and still travel back there because of their excellent service! Best, Nina Bushmich Gloucester, MA More

The service employee ,John, was very prompt with getting the service on my truck started ,let me know about deals that were available to me at that time and in the future .He let me know when the truck serv the service on my truck started ,let me know about deals that were available to me at that time and in the future .He let me know when the truck service would be finished and when it was completed he let me know imedeately which was very important to me . He was quite professional in a friendly manner and I was surprised at how quickly the service was completed. I would definately return to this dealership to have service performed in the future. More

John Russo was pleasant when I arrived. He entered the information into the system promptly. He ensured the services were performed as promised. He even provided a coupon for a free car wash after the s information into the system promptly. He ensured the services were performed as promised. He even provided a coupon for a free car wash after the service was completed. More

I had a nail in one of the tires and the tire was replaced perfectly. However, the service team failed to check (and replenish) the pressure in the other tires, so I was left with one brand new front replaced perfectly. However, the service team failed to check (and replenish) the pressure in the other tires, so I was left with one brand new front right tire with the correct pressure and a 1 year front left old tire with a pressure that was severely too low - you could almost see it. I didn't notice at first and only got the pressure corrected at a local gas station a few years later. The guy at the gas station couldn't believe that Toyota service let me drive away with the car as it was. More