Woburn Toyota Scion - Service Center

I had the most awesome experience working with John Russo this past weekend. John was a 5 with all the choices in your survey and a whole lot more. Woburn Toyota has always been good to me. John was over t this past weekend. John was a 5 with all the choices in your survey and a whole lot more. Woburn Toyota has always been good to me. John was over the top with the quality of service he provided. I would like to commend him for going the extra mile to help me understand my options for service and explaining thoroughly my discounts, and taking time to answer all my questions and concerns. It is hard to find companies that really know how to service the public; Woburn Toyota is such a place. Thank you many times over. The day you hired John Russo was a "rainbow day" for Woburn Toyota. Sincerely, Lorraine More

There is nobody else I would trust to work on my Toyota Prius. Woburn Toyota pays attention to the details. Also, they told me my car would be ready in one hour. It was ready in exactly one hour. John Prius. Woburn Toyota pays attention to the details. Also, they told me my car would be ready in one hour. It was ready in exactly one hour. John Russo took the time to review and explain everything to me in a friendly and professional manner. More

Always a positive experience. Explain everything; good amenities for waiting (shuttle service, loaner cars, wifi, etc.). Unfortunately, Toyota service is expensive, but the job writers seem to make every amenities for waiting (shuttle service, loaner cars, wifi, etc.). Unfortunately, Toyota service is expensive, but the job writers seem to make every effort to help you absorb the expense. More

The representatives have been pleasant. The representative always notifies me of any issues that may come up during a visit. The work is completed in a timely manner and he waiting area is com representative always notifies me of any issues that may come up during a visit. The work is completed in a timely manner and he waiting area is comfortable. More

Rick got my oil changed, tires rotated and my car inspected all in an hour today!! Professional and friendly! He called me when it was done. I was at work since Bob gave me a ride there in the cou inspected all in an hour today!! Professional and friendly! He called me when it was done. I was at work since Bob gave me a ride there in the courtesy shuttle! Thanks for the great service. More

Very accomodating service area...I called in the morning and service was able to be provided the same day. All service was explained thoroughly both at dropoff and pickup. Quality of work was very good. and service was able to be provided the same day. All service was explained thoroughly both at dropoff and pickup. Quality of work was very good. I have used this service many times and plan to contunue going forward. More

John Russo helped me out with a coupon on a company vechile so we saved some money on the oil change and only had to pay for tire routation. Friendly, quick services! Thanks! vechile so we saved some money on the oil change and only had to pay for tire routation. Friendly, quick services! Thanks! More

I brought in my car for a power steering fluid flush. When the technician found additional items on the car needing service, Patrick carefully explained each one. As it turned out, they were all needed s When the technician found additional items on the car needing service, Patrick carefully explained each one. As it turned out, they were all needed services. Although the bill wound up higher that day than originally planned, Patrick's careful explanation of the services made me feel better and gave me confidence that Woburn Toyota was looking out for me. Patrick also gave me a free car rental for the day (a new 2012 Camry) which was much appreciated. I have been going to various car dealerships in Massachusetts over the last 33 years, and I can say with certainty that Woburn Toyota is the best by far. In addition to their great service in the shop, they have extended car pickup hours and let you make appointments over the web. They are always trying to up their game in serving the customer! Dan Ensminger Reading, MA More

John Russo was great with regard to customer service. He let me know how long my car would be serviced for and he actually told the truth. My car came out in a timely manner and he was courteous and friend let me know how long my car would be serviced for and he actually told the truth. My car came out in a timely manner and he was courteous and friendly. More

My family has been dealing with Woburn Toyota for years and I am unfortunately forced now to wonder just how long we've been getting ripped off. I had my car looked at because of a squeezing in the brakes. and I am unfortunately forced now to wonder just how long we've been getting ripped off. I had my car looked at because of a squeezing in the brakes. They told me it was the brake booster and that it would cost approximately $1000 for the part before labor (my warranty ended just months prior, of course.) Shocked by this price, I decided it would probably be best to get a second opinion. I looked online and surprisingly found the part, brand new with a 2 yr warranty, for just $100. It took about 30 to minutes to fix. I am appalled that because I am a young woman who went in with my elderly grandfather they obviously thought they could take advantage of us. Or do they overcharge ALL of their customers by at least $900? I wonder. I am not writing this review to bash Woburn Toyota but to warn anyone who reads this to get a second opinion and do their research before doing business with them. More