Woburn Toyota Scion - Service Center

I used to have my car serviced at Burlington Dodge, but they closed so I took my car to Woburn for service. My service rep was John Russo who demonstrated a high degree of knowledge about the car, its se they closed so I took my car to Woburn for service. My service rep was John Russo who demonstrated a high degree of knowledge about the car, its service needs and he provided friendly helpful service. Woburn provided me with a ride home whilst my car was serviced over a two day period. the service was priced correctly and the car was completed on time. Thank you John Russo and Woburn Toyota. I will continue to bring my car here for service in the future. More

I always bring my car to Woburn Toyota for service. The staff are helpful and friendly. Ramon Santiago always answers my questions and is very nice. He's been incredibly helpful. I used to get service d staff are helpful and friendly. Ramon Santiago always answers my questions and is very nice. He's been incredibly helpful. I used to get service done elsewhere but was unhappy with the results one too many times. This has NOT been the case at Woburn Toyota. I've been satisfied with the level of customer service and results every time. I would recommend service at this location and dealing with Ramon Santiago as your service rep. More

Though I did not buy my vehicle here, I've been getting it serviced here since I moved to the area. They're good about letting me know that service might be required in the next couple visits -- e.g. this it serviced here since I moved to the area. They're good about letting me know that service might be required in the next couple visits -- e.g. this time I had my front brakes done, which I was advised needed to be done soon the last service. More

Great to work with and no pressure. They have done Great to work with and no pressure. They have done everything we asked,and more. Can't ask for more than that. Always a pleasure to do business with Great to work with and no pressure. They have done everything we asked,and more. Can't ask for more than that. Always a pleasure to do business with. More

I have great faith in Woburn Toyota service (main and express lube), and have never had any reason to be disappointed in the ten years since I purchased my vehicle there. They have always treated me wel express lube), and have never had any reason to be disappointed in the ten years since I purchased my vehicle there. They have always treated me well, keeping me the loyal customer that I am. Today was no exception: John Russo, who handled my service visit, was friendly, patient and informative while helping me prioritize my car's most immediate needs, and offering/ arranging for on the spot shuttle service so my car work could be completed without an extra visit and I could still get to work (and the shuttle drivers were prompt, and pleasant, too). I have always felt like I am treated with respect, with all staff ready to explain mechanics I may not know much about without "talking down" to me, and I feel like I am not misled or influenced to approve anything unnecessary or nonessential for my car. I appreciate the on-line coupons and other opportunities to save a little money, too. More

John Russo provided me today with exceptional service when I went in for my scheduled maintenance appointment. He was courteous, knowledgeable, and accommodating and made my overall experience at Woburn when I went in for my scheduled maintenance appointment. He was courteous, knowledgeable, and accommodating and made my overall experience at Woburn Toyota a pleasant surprise. Would highly recommend. More

I have not only purchased 2 Toyota's from Woburn Toyota Scion, I have always had all my service work done here - THERE IS NO PLACE ELSE I WOULD RATHER GO. From the time you walk through the doors, until y Scion, I have always had all my service work done here - THERE IS NO PLACE ELSE I WOULD RATHER GO. From the time you walk through the doors, until you leave, you are treated as if you are the only customer. I had the pleasure of being assisted by Rick Mawn yesterday/today and he couldn't have been nicer. He explained everything that was being done to repair my car, he contacted Toyota and dealth with approvals for extended warranty services, and when he realized it would take longer than expected, he arranged for a rental car for me for the evening. I'm not someone who knows a lot about cars,so it's important to me to feel and have a sense of trust with the people who take care of my vehicle, and I feel lucky that I have found a group of folks at Woburn Toyota Scion who do just that - they take care of my vehicles and give me peace of mind knowing that when I drive away, I'm in a car that is safe. I almost don't want to tell you all how great they are there at Woburn Toyota as I don't want to share them lol lol lol I haven't hesitated in the past to recommend them, and now my parents purchase their vehicles there and get them serviced too. Thank you so much Rick Mawn for taking the time to explain everything that I needed to know, and making sure I was happy with the services that were provided. As always another great trip to Woburn Toyota Scion! Thanks everyone More

John Russo did a great job communicating where things were with the car, called multiple times to check in and let me know what must be done and what can be done at a later time. thanks Jon were with the car, called multiple times to check in and let me know what must be done and what can be done at a later time. thanks Jon More

I'm rather confused why Toyota Corp offered a free first oil change, but then they wanted me to pay $34 at Woburn Toyota. The dealership and corporate do not seem to be inline with what is necessary and at oil change, but then they wanted me to pay $34 at Woburn Toyota. The dealership and corporate do not seem to be inline with what is necessary and at what point of mileage. Though I appreciated the discounted price, the annoying card that they sent in the mail said FREE. John is informative though. I would recommend him as a friendly service person. More

Fast service. Able to add on work that needed to be done the same day. Great hours. Rick called me to discuss recommended work and called me when work was ready. the same day. Great hours. Rick called me to discuss recommended work and called me when work was ready. More