Woburn Toyota Scion - Service Center

We bought our PriusC from this dealership 4 months ago, and had a seamless experience with the sales team- everyone was friendly, accommodating, and gave us helpful information. Today was our first of 5 co and had a seamless experience with the sales team- everyone was friendly, accommodating, and gave us helpful information. Today was our first of 5 complimentary maintenance appointments, and scheduling was a breeze, as was the time it took- they were prompt for the appointment, and took time afterwards to explain our report to us. Very personable and knowledgeable staff. More

Scott my Service Advisor was extremely helpful with suggestions for the most needed and urgent repairs my 2006 Toyota Highlander needed in addition to the Timing belt/water pump issue which was my prim suggestions for the most needed and urgent repairs my 2006 Toyota Highlander needed in addition to the Timing belt/water pump issue which was my primary reason for the service visit. He outlined the other needed items on the vehicle that would need replacement or servicing soon so I could prioritize what I would spend money on next. He also worked with me on the pricing and helped me get all the work done with the budget I had available. He's very knowledgeable, friendly, with a high degree of professionalism. An asset to the Woburn Toyota Express Service Team. One of the reasons I continue to give Woburn Toyota my business. I bought my Highlander at this dealership brand new and they are the ONLY people to have serviced this vehicle. They're the best. More

I used this dealer for routine maintenance/service. Their prices are mostly higher than non-dealer shops. Once in a while they have promotions which looked attractive, but they always get you with other thin prices are mostly higher than non-dealer shops. Once in a while they have promotions which looked attractive, but they always get you with other things one way or the others so don't be surprised that you end up paying much more than expected. The other thing I am not happy about is that they always had me wait for a long time (2+ hrs for an oil change) even though I always call in for an appointment ahead of time. More

Customer service was very helpful and answered all our questions. Despite being very busy they still were very attentive to our needs. Making an appointment was very easy. questions. Despite being very busy they still were very attentive to our needs. Making an appointment was very easy. More

Very efficient and friendly. Appointment process very simple and easy to use. Waiting area clean and comfortable. John Russo was very informative explaining what was done and what the next upcoming mai simple and easy to use. Waiting area clean and comfortable. John Russo was very informative explaining what was done and what the next upcoming maintenance appointment would be. He asked if I wanted to set up that appointment, but not knowing when I would need service, I declined. Very pleasant. More

Reliable Dealer for service. Friendly customer sevice. I like their multi-point inspection check list. It is a good feeling that I can keep driving my Toyota and have nothing to worry about after 6 years. like their multi-point inspection check list. It is a good feeling that I can keep driving my Toyota and have nothing to worry about after 6 years. More

Just a quick express to get an oil change - and the techs really went through the car, and noted a few additional things that should be done in the near term. John is very informative, and will get you in an really went through the car, and noted a few additional things that should be done in the near term. John is very informative, and will get you in and out quickly with as little hassle as possible. I cannot think of one thing that could be improved here. Service is comprehensive, professional and friendly. I cannot rave enough! More

Having an understanding of how important service and knowledge of the automotive industry is, I have experienced just that of of what Mr.Russo has demonstated during my visit to Wouborn Toyota Express knowledge of the automotive industry is, I have experienced just that of of what Mr.Russo has demonstated during my visit to Wouborn Toyota Express Service. More

John Russo dealt with our Sienna tire issue and was very honest and professional. He took the time to take a look at the car afterwards and give me options as to future problems and the options of flat ru honest and professional. He took the time to take a look at the car afterwards and give me options as to future problems and the options of flat run versus regular tires. I would highly recommend him and this dealership to others. More

I found the staff to very helpful & knowledgable. The over all expeirence was great. Only complaint is the long wait for service, but considering I came in @ 5 pm without an appointment that is to be exp over all expeirence was great. Only complaint is the long wait for service, but considering I came in @ 5 pm without an appointment that is to be expected. More