Woburn Toyota Scion - Service Center

agreement wasn’t honored! purchased a 2017 used car with 28,000 miles on it. In less than a month was having electronica trouble, sensor trouble. purchased the $2000 package purchased a 2017 used car with 28,000 miles on it. In less than a month was having electronica trouble, sensor trouble. purchased the $2000 package plan supposedly covering bumper to bumper !Has a car in the shop once, trouble came right back, now they don’t want to deal with us anymore. Had I known this I would never have went there, I do not recommend Woburn Toyota. More

The only place I go. I bought my car there and I wouldn’t go anywhere else for service. It’s great and everyone’s friendly. The new building and wait area that has a cafe I bought my car there and I wouldn’t go anywhere else for service. It’s great and everyone’s friendly. The new building and wait area that has a cafe with a full breakfast/lunch/dinner menu is frankly incredible. More

Quick and good service Joe and Kathy are very helpful! They arranged things for having my brand new Toyota's small interior and exterior scratches repaired (discovered upon Joe and Kathy are very helpful! They arranged things for having my brand new Toyota's small interior and exterior scratches repaired (discovered upon delivery). So is all the service staff. The repairs were in two days. While I am grateful that I was provided a rental car from enterprise while my car was repaired, I was surprised that I had to pay for insurance and gasoline. That is something I would have liked Toyota to take care of as well. More

Great service, great facility Truly had a great experience. The service was great and they had me in and out in short order. The new facility is absolutely awesome! Truly had a great experience. The service was great and they had me in and out in short order. The new facility is absolutely awesome! More

Nice new building I was impressed with the new building. I think the logistics regarding the service still needs to be worked out. The service staff need to assume that I was impressed with the new building. I think the logistics regarding the service still needs to be worked out. The service staff need to assume that the customer has not seen the new building and does not know where to go when they arrive. Provide more instructions upon greeting customers. It was confusing when I was called and told my vehicle was ready being serviced. I came down to the checkout area but didn’t know who to see. People were just standing around- that was frustrating. More

Was going to have recall work done I had an appointment to have recall work done on my car.Right from arriving everyone was pleasant and helpful.Although the outcome was not good.More w I had an appointment to have recall work done on my car.Right from arriving everyone was pleasant and helpful.Although the outcome was not good.More work required than I was expecting..Joanne in the service department was extremely helpful getting me a rental car while my car was being looked at and keeping me updated on what was going on.She really made you feel like she cared about you feeling satisfied. More

First experience with redone facility The new process of rolling up to the doors is in process this is different from previous process of going in and initially speaking to a service rep. The new process of rolling up to the doors is in process this is different from previous process of going in and initially speaking to a service rep. Not sure if you have an appointment whether someone ahead of you in line could get serviced first? Received the same good service and worked with a service rep that's been their for years. The new waiting area is clean, comfortable, WiFi ready, charging stations, large screen tv and now have a kitchen. The coffee is still free, but you can purchase other items. This might be my only complaint, there was no signage in the kitchen area. You could see bagels and muffins, no prices. They look like you could order something to be could, but what? I've been to IRA Toyota (its been awhile) and they had signage for items and specialsspecials More

staff was outstanding! I was very satisfied with prompt service & very impressive facility. service staff was very professional. The waiting are has been greatly improved. F I was very satisfied with prompt service & very impressive facility. service staff was very professional. The waiting are has been greatly improved. Food at the Crossroad cafe is really good for a car dealer ship, could be a stand alone restaurant. More

Great work My service rep, Mike Gilgun, was excellent once again with his assistance. He provided options for new tire purchase and worked with me to find the be My service rep, Mike Gilgun, was excellent once again with his assistance. He provided options for new tire purchase and worked with me to find the best option for me. More

Prepaid maintenance and detail 35,000 mile maintenance was taken care of quickly Also asked them to check my brakes... told me that the brakes were fine, happy that they were honest 35,000 mile maintenance was taken care of quickly Also asked them to check my brakes... told me that the brakes were fine, happy that they were honest to tell me the work was not needed. The detail work looked good too and everything was done by 5 as promised. More