Woburn Toyota Scion - Service Center

Richard Woolley is truly the gold standard for service advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months because of the exceptional experience Richard consistently provides. From the moment I arrive to after-service follow-ups, he delivers best-in-class customer care—always attentive to every detail and fully focused on my specific needs. Richard has provided the best customer experience not just during the service itself, but also when I’ve returned with questions or follow-up needs. His level of dedication has made me a very loyal customer to Woburn Toyota. I now recommend him to all my friends without hesitation. He is a true asset to Woburn Toyota and sets a model high standard for the entire automotive service industry. If you’re looking for top-tier, personalized service, ask for Richard—you’ll be in great hands! More

I would like to than Ema, and Ryan Hogan in the Service Department for their efficient and courteous service. Department for their efficient and courteous service. More

Very rude poor communication in service dept. from the management down. Women in service dept pay more attention to their nails and receipts than service! from the management down. Women in service dept pay more attention to their nails and receipts than service! More

On 1/8/2025, Matt Arsenault of Woburn Toyota service helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my 2022 Rav 4 using the same phone. I even researched social media for tips on it, but it was Matt who got it working. He explained everything & helped me step through the display on the car and my iPhone. Great service thanks to Matt. More

Had to bring my car in for a recall. Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “n Toyota recall webpage said free loaners were offered for the inconvenience. Richard W initially denied this as it was only a “toyota opinion” and “not a dealer policy”. I asked to speak with manager and he directed me to his office with the expectation for me to just walk over there myself. I thought it was the norm for the manager to be called over or at least lead your customer over to the manager office. The manager’s assistant [?] was able to confer with him and the free rental was confirmed. Next day (wouldn’t you know it) a charge shows up on my credit card statement from WT. the recall was supposed to be free, the rental should have been free, what could it be then? I called back twice only to be transferred twice to a voice mail box. Third time they put me in touch with Rich W. with my fingers crossed that he wouldn’t realize our past stalemate, i found his demeanor to be abrasive. however he was about to look up who billed the charge. i was then transferred to that individual’s number only to end up at another voicemail. It has been a week since the service and i have not been called back. additionally i will be heading back to get my car rechecked. my next use of my car following my service resulted in several failed starts. Edit: lowering my rating from two to one star. i’ve read a couple other reviews stating how Sadik sales rep used their phone to post fake five star reviews. after seeing those, i started noticing more questionable “sadik is awesome” and “sadik was professional” one sentence reviews. also seems to be a good amount for Maged. Beware potential customers of letting sales reps borrow your phones More

I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 peo dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I wasn’t the person who had ordered. He then asked too many details about my car. I felt humiliated and thought maybe because I was from a different race. I could tell The younger guy was embarrassed by the questioning because he was asked if he confirmed my paperwork. Who would come to the dealership with fake paperwork to steal a part that was for $15?? I would rather drive 50miles to a different dealer than Woburn Toyota which is 5 miles away from me. More

Had an appointment to have transmission pan dropped, filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was pr filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was providing all the Toyota transmission fluid, transmission filter, gaskets, plugs, and even replacement screws for the transmission pan. The shop wanted over $540 for just the labor! After baulking at the ridiculous quote, the service advisor reduced the quote to a 2.5 hour job ($450), which was still way to high. Toyota knows this too and shows that this is actually 1.4 hour job. I would encourage other people to look elsewhere to have your Toyota serviced to avoid being ripped off by Woburn Toyota's Service department. More

Extremely unorganized and unprofessional dealership. I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call for any questions, and was told he was “busy” by someone else and he would call me back. He never called back but I watched him go to the cafe that upstairs in the waiting area multiple times. I waited a bit, met with him downstairs and asked for an update. I was told they had only worked on my car for 15 min even though I was there for an hour and half waiting. He told me it would be another 30-40 min. After 40 min, I went downstairs and waited another 10 minutes to be told they are just putting the oil in now. Fast forward another 30 min and it was finally done. The check out process was silent. I was patiently waiting and never got a “sorry for the wait” or anything of that nature. I might as well have been speaking to a robot. On my way out, I gave my ticket to the guys in red and my car was blocked in. They had a customer move their car but as I’m switching lanes two more customers fly by and block me in. Instead of asking them to move, no one helped me. I had to wait for an opening and speed out of there. Please bring your service elsewhere More

I am writing this recommendation with pleasuere to hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and commitment to customer satisfaction. He demonstrated a level of professionalism and friendliness that went above and beyond the average customer service representative. Branden has an innate ability to connect with customers, actively listen to their concerns, and provide clear and understandable explanations about the necessary repairs and maintenence. My car had trouble getting started that day, and I had to call AAA to get it jump started. After waiting several hours longer than usual for the service call, I was finally able to bring it to Woburn Toyota. Branden's technical knowledge and interpersonal skills brought me immense relief after the troublesome morning. The service at Woburn Toyota, specifically the repair department, has always been superior and I happily recommend their services to friends and strangers alike. On top of the extraordinary diagnosis I was thrilled to hear back from Branden later that day with the diagnosis and advice about my Toyota Prius. I was told I could pick the car up outside that day after the service department was closed. To my surprise when I came to get it I saw Branden again, who was working late to help finish up some other things and he walked me to my car. Overall the experience at Woburn Toyota was a delight. More

Agree with previous poster that TLDR avoid Richard Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car i Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car in for an oil change - Richard calls me over and says "have you noticed your car shaking on the highway?" I reply No. He says "well thats weird because your front right strut is completely exploded." He showed me a picture but I wasn't sure what I was looking at. He knew I had an out of state trip planned for that day (Friday) and he says my car is undrivable (how did I get to the dealership??) and that repairs would cost ballpark $2k+. He tried to get me in a rental car and started going through the details, but then was able to touch base with my husband so took the call to figure out a plan. At this point Richard became aggressive, reminding me my car was undrivable, but then started to ignore my questions, and began taking other customers while I was still standing at his desk, assuming I was being helped. My husband said leave, he said if the front strut was "exploded" I would know. We ended up taking the car to an independent mechanic who laughed and said it's absolutely not exploded, the rubber boot on it is just torn, if I want to fix it it's $20 but it's not even worth fixing/replacing. I was doing all my oil changes at Woburn Toyota and I have not been back and will not ever return. They're crooks, bottom line. More