Woburn Toyota

Tried very hard This was the first dealership I visited. Sal Rahmehr spent time and effort showing me the RAV4- clearly doing his very best, and demonstrating a since This was the first dealership I visited. Sal Rahmehr spent time and effort showing me the RAV4- clearly doing his very best, and demonstrating a sincere commitment to me, his customer. It was because of Sal that I returned to this out of the way dealership to purchase the SUV. I also must mention that Sal’s natural and genuine manner was something made him a pleasure to do business with. More

Awesome New RAV4 We have been customers of Woburn Toyota for years for both new car leasing and automotive service and have always had great service and a wonderful ov We have been customers of Woburn Toyota for years for both new car leasing and automotive service and have always had great service and a wonderful overall experience. During our most recent lease process we ran into a small issue with our paperwork that had the potential to be a negative, but our sales person Bob Fahey and the sales manager John Moraites addressed the issue immediately and went out of there way to resolve it and get us exactly what we wanted. Markus Perkins then helped us get all the paperwork signed in record time. Mistakes sometime happen, but the way they are handled can make such a positive impact. We now have an AWESOME new RAV4 with so many new features we still haven't played with them all (and for less than our previous lease). On a side note if you need any automotive service go visit Mike Gilgun in the Woburn Toyota Service Department. He is one of the most helpful, honest and mild mannered people I know. I've been going to him for over 20 years and know I get only what I need when I need it. More

Keith Svenson is the salesman to see After a rough experience at another dealership we were delighted to find such a great used vehicle. It is perfect for our family and Keith went above After a rough experience at another dealership we were delighted to find such a great used vehicle. It is perfect for our family and Keith went above and beyond to find just the van for us in our budget. His mechanic background put us at ease with how knowledgeable and versed he was with Toyotas and vehicles in general. More

Great experience Great service with Jon Warren. No nonsense, no hassles, delivered on his promises. Pleasant to work with. Even had my car delivered to the house. Great service with Jon Warren. No nonsense, no hassles, delivered on his promises. Pleasant to work with. Even had my car delivered to the house. More

Completely disorganized This was my first experience buying a new(er) car. I had looked online before coming in to the showroom and I came in with all of the ID numbers for e This was my first experience buying a new(er) car. I had looked online before coming in to the showroom and I came in with all of the ID numbers for each car I was interested in. My sales rep showed me only one, since another had been out, and the cars at this dealership were in multiple lots. I didn’t feel as if I were given any other choices by my sales representarive who I had assumed would help me make an informed decision about my next vehicle. This was not the case.. nor did I receive much input regarding other similar vehicles or options. After I had made my choice, which was based off of the one-car showing I received, I did go for it— but only because I had done my research before meeting or communicating interest with anyone. I signed my paperwork, which wasn’t explained thoughtfully (again, this was my first big purchase, as someone who has recently graduated with their masters degree and is just starting out in a new career). Then, I received no feedback, or I was caught between the confusing mishandling of information. As an example, I had put down my first deposit during the agreement, but at signing the next day, I put down another $1000.00. I received phone multiple phonecalls from both the finance manager and my sales associate during the next few days to find out when I was coming back in to give them my second deposit.. mind you, this had been done at signing, the receipt was in my paperwork, and the payment had already been processed through my bank. This occurred over the span of a few days, while I received no further communication about the delivery of my car. I was originally told that it would have been done in about two days— it took a week.. and many phone calls for updates, which i didn’t get until a week later. I was incredibly frustrated throughout the entire process, especially while navigating the miscommunication between my finance associate and my sales representative. I don’t understand how they could have misplaced a thousand dollars for a week, and how no one could have also reached out to me to let me know that the car was taking a little longer than they anticipated... All around, my experience was disappointing, and incredibly frustrating.. I will not recommend this location to anyone. More

Service maintenance I brought my Prius C lease in for an oil change. Mike suggested rotating tires and I agreed. Later, I received a message about other work that could I brought my Prius C lease in for an oil change. Mike suggested rotating tires and I agreed. Later, I received a message about other work that could be done. I politely declined, because not doing the work did not impact safety and because I had other errands to run. I appreciate not feeling pressured to accept the additional suggestions during this visit. More

A great sales team We originally went in looking for a CPO vehicle and Zach was very helpful in showing us all of the available options. He spent hours with us looking We originally went in looking for a CPO vehicle and Zach was very helpful in showing us all of the available options. He spent hours with us looking through listings and even taking us out to the lot mutiple times. When we exhausted all of our choice options we eventually discussed buying or leasing a new car. Zach even grabbed the sales manager to give us more info on leasing when he couldn’t answer one of our questions. We decided to go with the leasing option and had everything buttoned up within 30 minutes. The day we were set to pick up the vehicle we hit a snag with the registration/inspection being done before closing. Zach was so helpful making sure everything got done and coordinating getting the car out to us. Zach even brought the car out to my work the following day on his day off to save me the trip. Overall a great experience with Zach. He is a super friendly and professional young salesman. More

Service Staff Joanne was very pleasant and helpful and explained recommendations. I have other dealerships closer to home but will continue to go to Woburn Toyota f Joanne was very pleasant and helpful and explained recommendations. I have other dealerships closer to home but will continue to go to Woburn Toyota for service and my next car. More

As always great service. A little long with wait for oil cha Great service , very easy to talk too. The oil change took longer than I expected. ( 1:40) had a 7 am appointment. Figure that early would be in and Great service , very easy to talk too. The oil change took longer than I expected. ( 1:40) had a 7 am appointment. Figure that early would be in and out More

New corolla It was a quick and easy to understand process of buying my new car. Bob was very communicative the entire time! Would definitely recommend Woburn toyo It was a quick and easy to understand process of buying my new car. Bob was very communicative the entire time! Would definitely recommend Woburn toyota More