Woburn Toyota

Amazing service. Recently went to Woburn Toyota after an awful ordeal with another Toyota dealer in the area. I worked with Appo who was attentive and understanding to my current situation, knowledgeable in awful ordeal with another Toyota dealer in the area. I worked with Appo who was attentive and understanding to my current situation, knowledgeable in his expertise, polite and efficient, and most importantly broke everything down every step of the way. I couldn’t have asked for a better car sales experience. The rest of the team also appeared to be supportive of him and made a deal that worked best for my situation. I am pleased with the service I received. If you ever need a car I would highly recommend Appo. P.S. Add Appo to the Sales Dept. list because he deserves to be there. More

SLOPPY AND QUESTIONABLEI chose a car Friday night and SLOPPY AND QUESTIONABLE I chose a car Friday night and talked numbers w/salesman. Then I had a friend who has been in the car business for years call SLOPPY AND QUESTIONABLE I chose a car Friday night and talked numbers w/salesman. Then I had a friend who has been in the car business for years call Saturday to do the deal for me (Nick R.). The price INCREASED after Nick spoke to them. The numbers on the spreadsheet shifted around. Was it on purpose or by mistake? Either way it's questionable. We did agree on a price and I put down a $500 deposit. Thursday I went to pay for the car. I was told it would take 1/2 hour. After sitting in the lobby for well over an hour, asking how much longer, I had to leave for work. But if I left I wouldn't get my car until Monday. So I was late to work. They're so busy they just leave you sitting. Waiting. Why the wait? So the payment process itself was rushed to get me on my way. My name was spelled wrong on the documents so I had to start over. Finance dept. seems to be slammed. (So I guess they're selling lots of cars). Sunday I'm thinking about the deal and I realize that they did not deduct my $500 deposit from the cost of the car. I called the finance person on Monday morning and left a message explaining that I believed that THEY OWED ME $500. It's 26 hours later and I haven't heard from them. Not even a call to say that they'll check on it. Nick called them. They said it would take 3-4 days to figure it out. Really?? I have purchased new cars before. I know the drill. But this experience has been suspicious regarding the deal/money. And the paperwork sloppy. And from a customer service standpoint it was lacking. This is the biggest purchase I've made in years. If I spent $35,000 anywhere else more attention would be paid to the details and customer satisfaction. This is a nice, new shiny facility but the head doesn't know what the tail is doing. HIgh points? My salesman Appo was nice especially since he's juggling many things at once. Alejandra was wonderful helping get car ready to take home. The snack shop closes early now and I was starving so the nice man in there gave me a soda and banana gratis. Nice touch! Upon arrival while waiting at the front desk a couple of managers, while rushing past me, did check to see that I had been helped. If you decide to buy from this dealership just keep your eyes open and stay on top of everything. More

Professional and we'll run. The buying experience at Woburn Toyota was exactly as one would hope it to be. We got great service, a great price, and were very pleased. Woburn Toyota was exactly as one would hope it to be. We got great service, a great price, and were very pleased. More

I went in on a Monday to get a tire change due to a I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me th I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me that the tire was not in stock. The service rep apologized and said he would get a discount for my troubles, since I had taken work off to come in. Tuesday and Wednesday I had to call them to ask about the tire. They promised to call when it was in, but nothing. I had to call them and they said come in Thursday, apologizing and assuring me they'd have me in and out in an hour, since Ia hd to take work off again...NOPE! Had to complain to the manager. I felt throughly unimportant to anyone. The service rep that promised me a discount was a liar and lived up to the cliche of a sleazy salesman. Paid full price with half apologies. It's sad because every time I go in I am very accommodating, never being rude or impatient even though wait times are hours! However, this time I had to speak up. I actually felt dirty by the end of the week. Like I had been passed around from service rep to service rep, not important enough to give that extra credit or attention. If I could give a 0 I would. More

After myself and my family being loyal customers for decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-e decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-existing safety issues. I am a single mom with 3 young kids. I asked them for a car that is safe and reliable for my family. I also purchased the additional warranty. When an emergency warning light and airbag light illuminated within the first year of having the car, I took it to toyota to be looked at, since 1. I bought it there, and 2 I purchased the warranty from them. After having my car for almost a week, they told me they could not fix it because the electronic system was too sophicated. Kudos for being honest on that one. The service tech I worked with was very kind and accommodating. He then advised me to take the car to VW. Which I then did. This is when they found proof of water damage and broken wiring. Woburn was made aware on 2 occasions and asked by VW to help assist with the service repairs, once they finally contacted VW (this took an in person meeting, and an email, as well as a weeks time for them to actually call). Given the fact they sold a car that is in fact unsafe to a single mom with 3 kids, they should be held accountable in some way. As I have stated prior, my family has been loyal customers for decades. I choose to use woburn toyota over Ira where my father works, because of my loyalty. I am confident that I will no longer be loyal to this establishment, nor will my family. I have never been treated so awful by a business. The blatant disregard and dishonesty in selling an unsafe vehicle that is intended to transport children is absolutely appalling. Make sure when purchasing a vehicle from them that is not brand spanking new, that you go over it with a fine tooth comb so you don't end up like me. Once you drive that unsafe car off the lot, even if you're not aware at the time, its you who will be in trouble. They will literally tell you, " I don't know what to tell you,, we can't do anything for you. " how about be decent human beings? Or is that too much to ask? More

I was attended to very quickly. Dealership was very new and clean. Got a decent deal on my Camry. There were a couple of glitches with getting the registration squared away but they were good about keepi and clean. Got a decent deal on my Camry. There were a couple of glitches with getting the registration squared away but they were good about keeping me informed. More

If I can give 0 star I would do it ..3 hours to just have a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for s a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for service if your time is valuable the sales department is great other than that go somewhere else... More