Woburn Toyota

Buying a new car can be quite the experience but Woburn Toyota goes out of their way to make it a great experience . This is my second time buying from them and would can be quite the experience but Woburn Toyota goes out of their way to make it a great experience . This is my second time buying from them and would definitely use them again . I have had the pleasure to have Ernest both times I have been there and he is wonderful ... highly recommend him in sales . Also the brownies were great ! More

Woburn Toyota is THE BEST in all departments!! Sales associate, Chris O. was very polite, knowledgeable, and most helpful with a new car purchase. Very patient with all my questions about hybrid ve Sales associate, Chris O. was very polite, knowledgeable, and most helpful with a new car purchase. Very patient with all my questions about hybrid vehicles, and available features. More

Good people My wire done got stuck between steering wheel and the Collum, needed to replace the cable sub-assy and the same day I got it done. My wire done got stuck between steering wheel and the Collum, needed to replace the cable sub-assy and the same day I got it done. More

An easy sale turns into hours of waiting Found the vehicle I wanted online. Made an appt to see it and put down a deposit after test driving it. The salesman, Chris was nice enough. Went down Found the vehicle I wanted online. Made an appt to see it and put down a deposit after test driving it. The salesman, Chris was nice enough. Went down the next day with the car I wanted to trade in and to finish the paperwork. After coming to an agreement on price then the waiting began to get into finance. Mind you, this should’ve been a quick and easy transaction since we were paying cash! Once we got in to the finance guy he rushed us through the paper work, was rude and then screwed it all up. For example, my husbands name was in the bill of sale, title and then our address was misspelled. I spent hours trying to get it straight so that I could even register the vehicle I’d just purchased in NH. Chris tried his best but was only to help so much. Oh! And I called and left messages for the finance guy, Karl, yeah...still haven’t heard from him! More

Great Experience Jon and the rest of the team at Toyota were so easy to work with. I emailed several dealerships with the car and price I was looking for. Woburn Toyot Jon and the rest of the team at Toyota were so easy to work with. I emailed several dealerships with the car and price I was looking for. Woburn Toyota came through right away with exactly what I wanted. More

Ok job Chaotic and disorganized. No one seems to really know what they’re Doing. Everyone is nice and my service was fast, but I had to state several times w Chaotic and disorganized. No one seems to really know what they’re Doing. Everyone is nice and my service was fast, but I had to state several times why I was there when it should have been in the computer (or remembered the first time I stated it). Again, everyone was very nice but it’s not reassuring to drop your car off when the person you’ve been talking with can’t rememeber why you’re there. Maybe it’s the construction or a newer employee, but attention to detail is important. More

Good customer service My experience this past weekend was one of the better Ones I have had in 15 years. Did not feel pressured. I was not told I needed service for things My experience this past weekend was one of the better Ones I have had in 15 years. Did not feel pressured. I was not told I needed service for things I did not anticipate, as I have in the past More

Complete Satisfaction Both the service person at Toyotacare and Joanne in the service dept were professional, friendly and left me completely satisfied. I look forward to n Both the service person at Toyotacare and Joanne in the service dept were professional, friendly and left me completely satisfied. I look forward to new facility. More

Helpful I have a banging noise at times coming from the back right of my car. The technician drove with me to check it out.. We checked around the outside of I have a banging noise at times coming from the back right of my car. The technician drove with me to check it out.. We checked around the outside of the car and couldn't find any issues. He put it on a lift and could not find the issue. However was determined that it is not a safety issue. I was pleased at this time. If it gets worse I can go back. The technician was very good and patient in trying to resolve the issue. More

Maintenance The service was great andI really appreciated the time my service rep took in order to explain the problem with my rear view mirror and what needed to The service was great andI really appreciated the time my service rep took in order to explain the problem with my rear view mirror and what needed to be done to fix/replace it. More