Woburn Toyota

Overall good Bummed couldn't get my sticker done but service is very friendly and fast. Really nead a better parking situation... looking forward to the new buildi Bummed couldn't get my sticker done but service is very friendly and fast. Really nead a better parking situation... looking forward to the new building. More

Speed needs lean improvements Let’s put it like this. They don’t follow through on what they say they will do. Really poor miscommunication. Customer relations wants to my car to g Let’s put it like this. They don’t follow through on what they say they will do. Really poor miscommunication. Customer relations wants to my car to go back for repairs. When I FINALLY get to speaking to somebody and tell em what customer relations said. It’s “ a mistake, you shouldn’t have gotten that call, your car doesn’t need service” “You didn’t have to drive that far from where u live to buy the car here in Woburn” WHO SAYS that to a customer? Put it like this. I would NEVER recommend this dealer to anybody. Specially when you treat customers the way you do. Don’t forget the customer is the most important visitor in your premises. When PAY your salaries. More

Maintenance service Had car serviced for regular maintenance check for 110,000 mile check up. John was my initial contact atcservuce desk. He was very efficient can and t Had car serviced for regular maintenance check for 110,000 mile check up. John was my initial contact atcservuce desk. He was very efficient can and took my information to and let me check know about how long I could expect. I took a walk out of building and he called to let me know what needed to be done and how log I could expect it to take. Services were done in about 3 hours, explained why was done, and car pulled up to door. Service was great and Ivwas on my way. More

AWESOME Service and Price Had new tires and 40K service done yesterday. As always, the Service Rep, Mark Zayac, was awesome, the service, price and wait were GREAT. Have be Had new tires and 40K service done yesterday. As always, the Service Rep, Mark Zayac, was awesome, the service, price and wait were GREAT. Have been a customer of Woburn Foreign Motors for 20+ years and I know of no other business that does a better job of providing affordable service, product and pricing. There are many places that sell and service Toyotas - the incredible and friendly service that you get at WFM, though, sets them apart from not only other dealerships, but from other companies. You honestly feel that you are walking into your friendly, local garage and it is 1950 (the difference, though, is their use of technology to communicate and the highly skilled technicians/mechanics). Trust me - no xx here. More

Great Visit Anthony Pettella, our Customer Service rep, was great. He was Very friendly and very knowledgeable. The service was performed very fast. Even with all Anthony Pettella, our Customer Service rep, was great. He was Very friendly and very knowledgeable. The service was performed very fast. Even with all the construction it went well. More

Very time efficient and review following service great Mike was very pleasant and explained thoroughly the elements of the service. The review following service was very comprehensive and Mike highlighted Mike was very pleasant and explained thoroughly the elements of the service. The review following service was very comprehensive and Mike highlighted additional periodic maintenance that would be included in my next service appointment. More

Repaired on time within the estimate! My Consultant, Joanne Sasso handled my service problem with professionalism, clarity, and friendliness. When the digital screen of my Prius ceased to My Consultant, Joanne Sasso handled my service problem with professionalism, clarity, and friendliness. When the digital screen of my Prius ceased to function, I was informed that the repair would tie up my vehicle for about 2 weeks--the malfunctioning part had to be removed and sent to Toyota, then shipped back to Woburn when repaired. Joanne made arrangements for a rental to be available when I dropped off my Prius. The repair did take 2 weeks exactly. My Prius is running great! Thanks for all your help, Joanne! More

Quick & Cut & dry I went into Woburn Toyota with a brake light out, within a half hour, they called my name & I was all set to go. No complaints. The techs/counter help I went into Woburn Toyota with a brake light out, within a half hour, they called my name & I was all set to go. No complaints. The techs/counter help were polite, helpful & efficient. More

Mike Gilgun is great At 6:20am there were no service managers due to illness. Mike Gilgun arrived and handled 10 waiting customers in record time. His outstanding service At 6:20am there were no service managers due to illness. Mike Gilgun arrived and handled 10 waiting customers in record time. His outstanding service makes me come back to Woburn Toyota. More

Nice service! Nice dealer and service! The dealer is patient and friendly. He explained clearly and answered all my questions. I will do business with him again. Nice dealer and service! The dealer is patient and friendly. He explained clearly and answered all my questions. I will do business with him again. More