Woburn Toyota

I have been a longtime customer with 4 cars serviced here at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace man at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace manifold and Catalytic converter. I held off. Two weeks later in Maine car made more noise. Took it to Ira Toyota in Saco, Maine. They said a pipe gasket had come loose. they replaced it for $123. No issues since. I spoke to svs. Manager at Woburn Toyota and she said she would look into it and get back to me. Nothing in several weeks. To all users of this service beware and have them show you the part on your car that needs replacing. So very disappointed in Worn as a very long time customer. More

Been a customer for over 9 years and even moved away from the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2 the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2hrs. Every visit even a standard checkup and rotation of tires took 2hrs. Just waited 2.5 hrs to have a tire patched yesterday. After 2.5 hrs I walked down to check in on my car as I received no communication from my advisor. Whom I believe is a service manager lady asked if I was all set an I told her no, I've been waiting for a tire repair for 2.5 hrs and don't have a clue as to when it will be finished. My advisor heard this and gave her my paperwork. She tried to give me a story that it takes about this long to fix a nail in a tire, which I told her I don't believe and then proceeds to tell me that lady outside her door has waited 2 hrs for her tire. I said I don't care about that lady, I care about my service and my time you're wasting. She paid for my repair which I felt was definitely needed. She kept apologizing and all I said was your customer service here is bad. I never was told how long it would take nor if things were running behind or any status on my repair. I shouldn't have to go down and check in on my repair. She also proceeded to say well if you were told it would be 2 hrs would that be ok? i said i would have had questions regarding it taking 2hrs, but it would have been a start. I'm done going to Woburn Toyota. I would highly suggest you look for another dealership to service/buy your cars from. It's sad because for so long they were really good at customer service. More

I had the pleasure of working with Huthifa Karim to resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! More

I was looking to get a brand new Toyota 4Runner for a second car. I called the dealership it was transferred to Mark, one of the sales managers who was excellent, she always call me back and gave me plen second car. I called the dealership it was transferred to Mark, one of the sales managers who was excellent, she always call me back and gave me plenty of time explaining the whole order process, allocation. I had a meeting in the area and stopped in a couple hours earlier than my appointment with Mark. Mark did explain to me that they are selling their cars over MSRP, which was new to me but I kind of excepted the fact due to the specialty of the make and model that I was pursuing. He explained that they are getting $6500 over in some dealerships even more depending on demographics. He said that he would help me after he talked to the general manager or head sales manager. I replied how much more do you think, and he replied just a tad over maybe $1000 to $3000. I was greeted by Hisham and Vinnie… I explained that I was here for Mark but I was two hours early and it was my fault. They explain that they would help me until Mark came in. after a very poor experience, Vinnie finally got back to me at the time that he said he would, and said $4000 was the best they could do. It’s not so much the extra money, it’s the principle of the team should be on the same page. No one likes to be taken for a ride or told one thing and then turns into another. At the end of the day we are all consumers and no one would like that. Long and short I called a few other Toyota dealerships around my area and found one that would sell me the exact forerunner that I wanted that’s in coming next month for $500 under sticker as a courtesy. The PNS has been signed and a good size deposit is in the house. Lesson learned, with a power of the Internet do your shopping. Sadly this isn’t the old Woburn Foreign Motors that I was expecting, I would’ve paid up to $3000 more than MSRP. But it’s basic greed. They will sell that car when they do get it for much more than MSRP and they could really care less about the people who they didn’t sell to or had the opportunity to. Beware and do your shopping online. More

Bought a car from my salesman Mo Naim who was excellent … Karl Saleh did the paperwork form … he was great … would recommend this dealership to everyone Karl Saleh did the paperwork form … he was great … would recommend this dealership to everyone More

Service quote means nothing there! ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We th ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We then brought the car in for installation. They notified us the service was done and billed us not the price on the quote but extra $300. We were shocked and could not accept it. They said they could do us a "favor" by taking down $200 but we still had to pay $100 extra. We were told we could speak with the service manager when she was "free". It was a long wait and she seemed very reluctant to talk with us. She said the quote was printed incorrectly by the system, by design, and she rejected it. They don't break down the prices in the quote, and the invoice is just a number for labor and a number for parts, so the numbers seem to be just arbitrary. We were really sad and ended up paying the extra $100. More

Outstanding sales team, really know their products. Don’t remember all the names, my apologies. Don’t remember all the names, my apologies. More

I had an outstanding purchase experience at Woburn Toyota. My salesman Chris O. and Mr. Leon Boole, the Sales Manager made this effortless, easy and fun ! I can’t recommend this outstanding Dealership Toyota. My salesman Chris O. and Mr. Leon Boole, the Sales Manager made this effortless, easy and fun ! I can’t recommend this outstanding Dealership highly enough. I love my RAV 4 and the efficient process that made it happen. Car shopping? You will be glad to visit Woburn Toyota. They have many vehicles to choose from. I’m glad I did. (: More

My husband and I had a wonderful experience with Alex and Gus at the Woburn dealership. We are now the proud owners of a red 2022 Toyota Highlander. It took about a week to come in and voila we are driving Gus at the Woburn dealership. We are now the proud owners of a red 2022 Toyota Highlander. It took about a week to come in and voila we are driving it. The atmosphere at the dealership was upbeat and fun. They even rang a bell for us when the deal was done! More

Toyota of Woburn changed the spark plugs on 5th gen 4runner & found it was running weird after the change. Brought it to another mechanic only to find out they replaced the spark plugs with denso SK16 4runner & found it was running weird after the change. Brought it to another mechanic only to find out they replaced the spark plugs with denso SK16R11 which are for a Toyota Yaris! What a joke. the right plugs are SK16HR11! Be careful who you trust your car with folks More