Woburn Toyota

Was VERY impressed with Woburn Toyota! Our salesman, Andrew, was super friendly and helpful with the purchase our new Venza! Great customer service and inventory of new vehicles. The waiti Our salesman, Andrew, was super friendly and helpful with the purchase our new Venza! Great customer service and inventory of new vehicles. The waiting area with cook to order menu cafeteria was really nice too. Highly recommend! Thanks! More

I went to Woburn Toyota with my friend to help her with processing paperwork, and instead of spending max 2 hours there (the amount of time we had been told on the phone), we weren’t home until 4 hours lat processing paperwork, and instead of spending max 2 hours there (the amount of time we had been told on the phone), we weren’t home until 4 hours later due to the misinformation and inadequate workflow from the managers. One of the managers whom my friend spoke with, Sergio, answered critical information on the payment/check policy incorrectly. He did not rectify the payment/checking policy with accounting nor did he forward the question to someone who would be able to clarify it concretely. Leading us to spend an additional 2 hours at the dealership that could have been avoided by simply rectifying with a co-worker days before when the question was asked. Additionally, a different manager denied us the complimentary rideshare home, which was provided numerous times for my friend before and was used to get us to the dealership that day. This was clearly due to the manager not knowing how this service operated since someone who worked below him was able to get us a Lyft home. This clearly shows a complete lack of organization, communication, and proper training for the managers at Woburn Toyota. More

- Called Woburn in late December, greeted by Leon who told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the trans told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the transparency and also his dedicated help. - Arrived and checked the incoming stock of RAV4 Hybrids in the dealership and was happy with one that was coming in 2 weeks and decided to reserve it. - Gathered my insurance, job offer letter, driver’s license, proof of residency, and college diploma for the $500 discount, and my checks for the down deposit, and tripled checked with the sales associate and manager Sergio about all the documents I’d needed to bring so paperwork and processing would go quickly and smoothly. - I was elated when the car arrived 2 days before expected. I had prepared everything in advance, again to make sure that the paperwork would be quick and smooth and was told to only expect 1-1.5 hours of paperwork. Issue 1. That’s when the back and forth apologies and lies unraveled. 1-1.5 hours turned into multiple hours of them going back and forth asking whether or not they could cash my family’s cashier’s check. They could not due to “fraud” purposes, but they kept giving half-answers. I was told that they couldn’t accept a personal check without my brother being present. Luckily it was a cashier’s check, so now why won’t they accept it? They could also easily call my family to confirm their identities. Alternatively, they could easily call the bank and confirm it was authentic. Only hours later did they decide to tell me they just asked their head of accounting *DAY OF* if it was possible to use the checks, and they said it wasn’t legally possible since it was a 3rd party checking, meaning their name wasn’t co-signed on the car. You’d think they’d bother figuring that out when I had double-checked weeks before, right? I have screenshots of the texts confirming from the manager that they’d accept the checks, only for me to find out that they wasted my time and fees for the checks. They don’t care about your time, only making the sale. Despite the manager of the dealership lying to me and getting nothing but a half-assed apology and blaming other team members, all the time, fees, and effort of the checks were for nothing. Issue 2. As a recent female college graduate, I feel like they were trying to take advantage of me since my family wasn’t able to support me in person. The worst part was when they tried to sell me the car at an 8.29% APR for 5 years despite the Toyota website visibly and explicitly offering a 4.99% APR for 2 years. Their excuse was that the 8.29% APR was what the financing bank had given them after running my paperwork. My EXCELLENT credit score and high-paying six-figure salary clearly qualified for the 4.99% APR, which ultimately they gave me, but only after having to fight for it and waiting an additional 30 more minutes. More time was wasted when they already had all the information they needed to give me a lower APR, but after 3 hours of exhaustion and waiting, it felt like they were trying to scam me at a higher APR since it was the final stage before signing for the car. Issue 3. The best part was asking Mike, another manager, for a Lyft home (as the dealership usually does during the car selling process since it’s expected one may not have a car ride home), and he said they were unable to call a Lyft for us. He claimed I could have called one myself and they’d reimburse me for it, but after all the online reviews of Woburn Toyota not staying truthful to their refunds, I was skeptical. We later were able to find a Sales Associate who was able to immediately call us a Lyft, which only further proved how tactless and knowledgeable the “managers” here are about the policies of the dealership. Issue 4. Not only did they continuously lie on when my car would be ready to drive off the lot, but they also misplaced and lost my driver’s license and I have not heard back about it from anyone. More

One of the worst place to be here like really disgusting customer I’ve ordered highlander back in April and never got it when I called them they’re just hanging up or telling me take your refund back. Bec customer I’ve ordered highlander back in April and never got it when I called them they’re just hanging up or telling me take your refund back. Because of this Woburn Toyota still Going through a really hard time. But I’ve got in touch with Toyota headquarter told me that this Toyota dealership is independent. They do use our name to help us just to sell vehicles for us but they are not part of the Toyota. They’re just using our name so highly not recommending this place to anybody. More

I have been a longtime customer with 4 cars serviced here at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace man at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace manifold and Catalytic converter. I held off. Two weeks later in Maine car made more noise. Took it to Ira Toyota in Saco, Maine. They said a pipe gasket had come loose. they replaced it for $123. No issues since. I spoke to svs. Manager at Woburn Toyota and she said she would look into it and get back to me. Nothing in several weeks. To all users of this service beware and have them show you the part on your car that needs replacing. So very disappointed in Worn as a very long time customer. More

Been a customer for over 9 years and even moved away from the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2 the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2hrs. Every visit even a standard checkup and rotation of tires took 2hrs. Just waited 2.5 hrs to have a tire patched yesterday. After 2.5 hrs I walked down to check in on my car as I received no communication from my advisor. Whom I believe is a service manager lady asked if I was all set an I told her no, I've been waiting for a tire repair for 2.5 hrs and don't have a clue as to when it will be finished. My advisor heard this and gave her my paperwork. She tried to give me a story that it takes about this long to fix a nail in a tire, which I told her I don't believe and then proceeds to tell me that lady outside her door has waited 2 hrs for her tire. I said I don't care about that lady, I care about my service and my time you're wasting. She paid for my repair which I felt was definitely needed. She kept apologizing and all I said was your customer service here is bad. I never was told how long it would take nor if things were running behind or any status on my repair. I shouldn't have to go down and check in on my repair. She also proceeded to say well if you were told it would be 2 hrs would that be ok? i said i would have had questions regarding it taking 2hrs, but it would have been a start. I'm done going to Woburn Toyota. I would highly suggest you look for another dealership to service/buy your cars from. It's sad because for so long they were really good at customer service. More

I had the pleasure of working with Huthifa Karim to resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! More

I was looking to get a brand new Toyota 4Runner for a second car. I called the dealership it was transferred to Mark, one of the sales managers who was excellent, she always call me back and gave me plen second car. I called the dealership it was transferred to Mark, one of the sales managers who was excellent, she always call me back and gave me plenty of time explaining the whole order process, allocation. I had a meeting in the area and stopped in a couple hours earlier than my appointment with Mark. Mark did explain to me that they are selling their cars over MSRP, which was new to me but I kind of excepted the fact due to the specialty of the make and model that I was pursuing. He explained that they are getting $6500 over in some dealerships even more depending on demographics. He said that he would help me after he talked to the general manager or head sales manager. I replied how much more do you think, and he replied just a tad over maybe $1000 to $3000. I was greeted by Hisham and Vinnie… I explained that I was here for Mark but I was two hours early and it was my fault. They explain that they would help me until Mark came in. after a very poor experience, Vinnie finally got back to me at the time that he said he would, and said $4000 was the best they could do. It’s not so much the extra money, it’s the principle of the team should be on the same page. No one likes to be taken for a ride or told one thing and then turns into another. At the end of the day we are all consumers and no one would like that. Long and short I called a few other Toyota dealerships around my area and found one that would sell me the exact forerunner that I wanted that’s in coming next month for $500 under sticker as a courtesy. The PNS has been signed and a good size deposit is in the house. Lesson learned, with a power of the Internet do your shopping. Sadly this isn’t the old Woburn Foreign Motors that I was expecting, I would’ve paid up to $3000 more than MSRP. But it’s basic greed. They will sell that car when they do get it for much more than MSRP and they could really care less about the people who they didn’t sell to or had the opportunity to. Beware and do your shopping online. More

Bought a car from my salesman Mo Naim who was excellent … Karl Saleh did the paperwork form … he was great … would recommend this dealership to everyone Karl Saleh did the paperwork form … he was great … would recommend this dealership to everyone More

Service quote means nothing there! ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We th ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We then brought the car in for installation. They notified us the service was done and billed us not the price on the quote but extra $300. We were shocked and could not accept it. They said they could do us a "favor" by taking down $200 but we still had to pay $100 extra. We were told we could speak with the service manager when she was "free". It was a long wait and she seemed very reluctant to talk with us. She said the quote was printed incorrectly by the system, by design, and she rejected it. They don't break down the prices in the quote, and the invoice is just a number for labor and a number for parts, so the numbers seem to be just arbitrary. We were really sad and ended up paying the extra $100. More