Woburn Toyota

Slow Service, I’d rather pay to go somewhere else I was getting my free tire rotation, and had an appointment for 11:30 am. What I get there, the line is massive, and when I finally get to the desk th I was getting my free tire rotation, and had an appointment for 11:30 am. What I get there, the line is massive, and when I finally get to the desk they tell me the appointment is more of a window of about an hour and a half. He says it’ll be about 2 hours to get my car back. I leave pretty upset, and they don’t call me to pick it up until 5 hours later. Doesn’t make much sense to me where the service was in this.... More

Easy to get service. I have been a customer of Woburn Toyota for many years. The service has always been great. The renovation has made it the most beautiful, comfortable I have been a customer of Woburn Toyota for many years. The service has always been great. The renovation has made it the most beautiful, comfortable automobile dealer building I have been in. The cafe is terrific. I am disappointed that you no longer give rides to Arlington More

New building and system has problems Great new building. Impressive. Bul I'm not very happy with all of your technology and the lack of actual personal attention. I brought my car in f Great new building. Impressive. Bul I'm not very happy with all of your technology and the lack of actual personal attention. I brought my car in for a $30 oil check and check. The next thing I know, I've received a text message recommend over a $1,000 worth of other repairs. I'm sure you think this is efficient to do this communication via text. But I think it's actually offensive for you to not automatically have the service call me to explain the issues. It's just bad communications at your end and you should know that. More

Very satisfy. First, Congrats to Woburn Toyota’s renovations. The place looks amazing. Don’t remember all the names. Everyone’s been excellent, fairly nice, courteo First, Congrats to Woburn Toyota’s renovations. The place looks amazing. Don’t remember all the names. Everyone’s been excellent, fairly nice, courteous, professional. More

New building. New way of taking care of customers Helpful. Nice dealership. Good to see some old faces. First name bases friendly. Like how they take care of your vehicle. Bought two cars there. Will Helpful. Nice dealership. Good to see some old faces. First name bases friendly. Like how they take care of your vehicle. Bought two cars there. Will buy my next one there. Like my salesman. More

Chaotic The salesman I had was friendly but new so he didn't know how to do a lease buyout which I was doing.(not his fault at all) The sales manager came ove The salesman I had was friendly but new so he didn't know how to do a lease buyout which I was doing.(not his fault at all) The sales manager came over and he had a strong knowledge of numbers and broke it down for us so that was helpful but I felt treated differently due to it being a lease buyout and not buying a new car. I wanted to add some accessories and was told there's absolutely zero wiggle room and it's due being a lease buy out. Brought it over to service to do a "return" inspections. Took 2.5 hours. Advised salesman the skid plate needed the shim kit due to being a known problem. He talked with service and was told they wont touch it. I advised salesman i just purchased a 5 year extended warrenty. He went back and when he came back he said to make an appointment to get the shim kit put in. While waiting for the employee who works the payment window to arrive i over heard another employee talking about a disaster she was dealing with trying to get a car registered. I was mortified because i am going to have to go through that process and do not want to be stuck with a vehicle that i cant register.Overall experience felt a little chaiotic. Was less than enthused that my lease buyout ment less than a new car sale. Have to come back to have my full priced accesories put on so we will see how that experience goes. More

Excellent Service!! I had excellent service experience at Woburn Toyota. Everything was explained properly to me and the new place is great! Couldn’t be happier with thei I had excellent service experience at Woburn Toyota. Everything was explained properly to me and the new place is great! Couldn’t be happier with their service. More

Fast, easy and great price I found what I was looking for online and Woburn Toyota actually showed the price after their incentives. Unlike other online dealers. Then I chatte I found what I was looking for online and Woburn Toyota actually showed the price after their incentives. Unlike other online dealers. Then I chatted with internet sales and got an even better price. It was a pretty simple process and the sales and finance folks I’ve dealt with have been very nice. More

Long wait Mechanic apologized for long waits said they had a hard time getting the oil filter off and said he was sorry, I don’t like being told how long my opp Mechanic apologized for long waits said they had a hard time getting the oil filter off and said he was sorry, I don’t like being told how long my oppinion should be More

New facility. Less ability 25k rotation service. You would think just pull in and be out in 20 minutes. Pull in, watch multiple workers slacking off. After some time some 25k rotation service. You would think just pull in and be out in 20 minutes. Pull in, watch multiple workers slacking off. After some time someone finally helps. Then the advisor checks you in. Can’t get the system to work properly to do the check in. Tell me it could be 60-90 minutes After an hour I see my car parked on the wall. There’s only one advisor left and a line of 6 people. The worker who is supposed to bring the cars back in for pickup is again not doing his part. My keys were in the car. I found someone else in an office area and they helped me exit. More