Woburn Toyota

Exceptional as always !!!! I have been going to Woburn Toyota for almost 20 years...would not go anyplace else.. Everyone aims to please...exceptional staff as well.. Myonly I have been going to Woburn Toyota for almost 20 years...would not go anyplace else.. Everyone aims to please...exceptional staff as well.. Myonly complaint would be the check in service seems to be very slow. More

Surprising smooth experience My first visit to the new facility and I was delightfully surprised with the ease of arrival and quick access to a service person. Mark was friendly a My first visit to the new facility and I was delightfully surprised with the ease of arrival and quick access to a service person. Mark was friendly and helpful. Slight delay getting an inspection sticker due to a glitch in the computer, but Mark kept me up to date on progress. Overall a good experience. More

Excellent service by salesman ( Sal Radmehr ) Very knowledgeable Would recommend him to my friends He always give updates on status of sale Glad he was my salesm by salesman ( Sal Radmehr ) Very knowledgeable Would recommend him to my friends He always give updates on status of sale Glad he was my salesman More

xxxxty Still do not have a vehicle. Quick to take my money and give me a lemon. Still waiting for you people to fix it. Going on week and half without vehicl Still do not have a vehicle. Quick to take my money and give me a lemon. Still waiting for you people to fix it. Going on week and half without vehicle. Never buying here again. You do not care about your customer. More

Extremely disappointed Bought a brand new vehicle. It was not cleaned when it was picked up. They promised to clean it when I went back for an inspection sticker. Dropped it Bought a brand new vehicle. It was not cleaned when it was picked up. They promised to clean it when I went back for an inspection sticker. Dropped it off at 8am to be cleaned and inspected and I had to call at 430pm asking when it would be done. Inspection bay was out of service for the day and no one called to tell me. A few spots were supposed to buffed out of the exterior and they were not. Looked like it was run through a car wash. Went in to talk to service and after waiting in line was told to step aside and they would deal with me later. After arguing with them for about an hour was finally offered a rental car and was told they would take care of the imperfections on the exterior and inspection sticker. Still haven't heard anything from them 36 hours later. No one at the dealership seems to follow through with promises or requests. More

First time at new facility Have come to Woburn Toyota for years. Feel fortunate when John Russo is my service writer. Lovely new place, but I miss complementary coffee/tea and a Have come to Woburn Toyota for years. Feel fortunate when John Russo is my service writer. Lovely new place, but I miss complementary coffee/tea and a coffee cake ... during my usual 3 hour wait. Food options are nice, just seems like we are a captive audience, already paying for service and now subsidizing the new building. Building, nice. Service, good. John Russo, trusted staff person. Food options, can’t you at least offer complementary coffee/tea/water? The reader board shows prices. Liked the fruit on the table. Liked the options. Miss the courtesy of an offered cup. Maybe when a writer finishes your ticket, (s)he could give a ticket for a beverage? More

Straightforward, honest service Joanne was top notch. You can tell she has been in the industry for a long time because of her amount of knowledge and great communication with me ove Joanne was top notch. You can tell she has been in the industry for a long time because of her amount of knowledge and great communication with me over the period of 3 days they had my car. I felt she was a very honest person. More

Woburn Toyota Express care The new facility is awesome. However, I have some suggestions: 1) Need to have someone directing customer where & how to check in. 2) The online sch The new facility is awesome. However, I have some suggestions: 1) Need to have someone directing customer where & how to check in. 2) The online schedule site is to confusing, Needed to redo at service Check in desk. 3) The wait time for a routine 45K mile maintenance check was two hours, a bit long. 4) I was not called when the work was one. I could see the vehicle waiting for 20-30 Min. More

My Review John R. was very professional, helpful, and humorous. My car was service was completed before the estimated time. I love the new building, servic John R. was very professional, helpful, and humorous. My car was service was completed before the estimated time. I love the new building, service procedure, and amenities available. More

Franco was fantastic. Everything from the new store to the friendly, prompt and reasonably priced service, including the shuttle service was superb. Definitely recommend to Everything from the new store to the friendly, prompt and reasonably priced service, including the shuttle service was superb. Definitely recommend to others and will continue to bring my Rav there. Was never a fan of using dealers for service but toy have changed my way of thinking! Thank you! More