Woburn Toyota

Nice new building I was impressed with the new building. I think the logistics regarding the service still needs to be worked out. The service staff need to assume that I was impressed with the new building. I think the logistics regarding the service still needs to be worked out. The service staff need to assume that the customer has not seen the new building and does not know where to go when they arrive. Provide more instructions upon greeting customers. It was confusing when I was called and told my vehicle was ready being serviced. I came down to the checkout area but didn’t know who to see. People were just standing around- that was frustrating. More

Slow processing . Incomplete things No gas in new vehicle. Gas ended at about 2.8 miles Had to call friends for gas So embarrassing Dealer should have checked before giving out cars No gas in new vehicle. Gas ended at about 2.8 miles Had to call friends for gas So embarrassing Dealer should have checked before giving out cars or Tell the customers to go straight to the gas station at least. Thanks More

The only place I go. I bought my car there and I wouldn’t go anywhere else for service. It’s great and everyone’s friendly. The new building and wait area that has a cafe I bought my car there and I wouldn’t go anywhere else for service. It’s great and everyone’s friendly. The new building and wait area that has a cafe with a full breakfast/lunch/dinner menu is frankly incredible. More

Excellent personalized service The deal to lease my new Rav4 went very smoothly, Pedro was personable and knowledgeable making the transition a very pleasant experience. Joanne he The deal to lease my new Rav4 went very smoothly, Pedro was personable and knowledgeable making the transition a very pleasant experience. Joanne helped me with a loaner car while my registration process was taking place. I bought an accessory from parts department without any issues. More

Was going to have recall work done I had an appointment to have recall work done on my car.Right from arriving everyone was pleasant and helpful.Although the outcome was not good.More w I had an appointment to have recall work done on my car.Right from arriving everyone was pleasant and helpful.Although the outcome was not good.More work required than I was expecting..Joanne in the service department was extremely helpful getting me a rental car while my car was being looked at and keeping me updated on what was going on.She really made you feel like she cared about you feeling satisfied. More

First experience with redone facility The new process of rolling up to the doors is in process this is different from previous process of going in and initially speaking to a service rep. The new process of rolling up to the doors is in process this is different from previous process of going in and initially speaking to a service rep. Not sure if you have an appointment whether someone ahead of you in line could get serviced first? Received the same good service and worked with a service rep that's been their for years. The new waiting area is clean, comfortable, WiFi ready, charging stations, large screen tv and now have a kitchen. The coffee is still free, but you can purchase other items. This might be my only complaint, there was no signage in the kitchen area. You could see bagels and muffins, no prices. They look like you could order something to be could, but what? I've been to IRA Toyota (its been awhile) and they had signage for items and specialsspecials More

staff was outstanding! I was very satisfied with prompt service & very impressive facility. service staff was very professional. The waiting are has been greatly improved. F I was very satisfied with prompt service & very impressive facility. service staff was very professional. The waiting are has been greatly improved. Food at the Crossroad cafe is really good for a car dealer ship, could be a stand alone restaurant. More

Great work My service rep, Mike Gilgun, was excellent once again with his assistance. He provided options for new tire purchase and worked with me to find the be My service rep, Mike Gilgun, was excellent once again with his assistance. He provided options for new tire purchase and worked with me to find the best option for me. More

Prepaid maintenance and detail 35,000 mile maintenance was taken care of quickly Also asked them to check my brakes... told me that the brakes were fine, happy that they were honest 35,000 mile maintenance was taken care of quickly Also asked them to check my brakes... told me that the brakes were fine, happy that they were honest to tell me the work was not needed. The detail work looked good too and everything was done by 5 as promised. More

Very knowledge and experience John is great on customer services and very professional and knowledge of the issues of my car. The only my concern i have is the waiting time and the John is great on customer services and very professional and knowledge of the issues of my car. The only my concern i have is the waiting time and there is no customers waiting line at the service department. More