Woburn Toyota

Good experience. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you. More

Courteous service, but was told multiple wrong info. Optional paint and fabric coverage was mandatory, deposit was non-refundable etc Optional paint and fabric coverage was mandatory, deposit was non-refundable etc More

They had the most competitive price and were easy and polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me up polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me updated while the car was in transit and was a pleasure to work with. Unfortunately, as soon as I paid for the car things changed and I had problems with almost everyone else I worked with following that point. My original salesperson (correctly and considerately) warned me that when I went in to pay and pick up the car it could take a few hours, which was fine with me. I appreciated them getting everything done same day, and I brought my computer and a book to pass the time. Sadly, it took six and a half hours, due to carelessness on other associate's part. They never faxed my car information to my insurance, instead, they sent it to my insurance's phone number. They also didn't call my insurance to get everything moving and sorted in a timely manner, after they specifically told me multiple times that they would be doing that. I strongly believe I only was able to take my car home after the six and half hours because I spent a significant amount of time sorting out the mistakes they made myself. These were small careless mistakes that made the process take double the time it would have. They did not apologize for them. Overall, they seemed to lack empathy. Their prices are competitive, and the sales associate I worked with prior to actually handing over the money was great. But the experience afterwards was horrible, and I saw many other people waiting their for hours upon hours. More

Poor customer service Told me the RX 350 was in the 3rd floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled at living up to the well known stereotype of a car dealership. Broken. More

Extremely unorganized and unprofessional dealership. I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call for any questions, and was told he was “busy” by someone else and he would call me back. He never called back but I watched him go to the cafe that upstairs in the waiting area multiple times. I waited a bit, met with him downstairs and asked for an update. I was told they had only worked on my car for 15 min even though I was there for an hour and half waiting. He told me it would be another 30-40 min. After 40 min, I went downstairs and waited another 10 minutes to be told they are just putting the oil in now. Fast forward another 30 min and it was finally done. The check out process was silent. I was patiently waiting and never got a “sorry for the wait” or anything of that nature. I might as well have been speaking to a robot. On my way out, I gave my ticket to the guys in red and my car was blocked in. They had a customer move their car but as I’m switching lanes two more customers fly by and block me in. Instead of asking them to move, no one helped me. I had to wait for an opening and speed out of there. Please bring your service elsewhere More

I am writing this recommendation with pleasuere to hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and commitment to customer satisfaction. He demonstrated a level of professionalism and friendliness that went above and beyond the average customer service representative. Branden has an innate ability to connect with customers, actively listen to their concerns, and provide clear and understandable explanations about the necessary repairs and maintenence. My car had trouble getting started that day, and I had to call AAA to get it jump started. After waiting several hours longer than usual for the service call, I was finally able to bring it to Woburn Toyota. Branden's technical knowledge and interpersonal skills brought me immense relief after the troublesome morning. The service at Woburn Toyota, specifically the repair department, has always been superior and I happily recommend their services to friends and strangers alike. On top of the extraordinary diagnosis I was thrilled to hear back from Branden later that day with the diagnosis and advice about my Toyota Prius. I was told I could pick the car up outside that day after the service department was closed. To my surprise when I came to get it I saw Branden again, who was working late to help finish up some other things and he walked me to my car. Overall the experience at Woburn Toyota was a delight. More

Agree with previous poster that TLDR avoid Richard Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car i Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car in for an oil change - Richard calls me over and says "have you noticed your car shaking on the highway?" I reply No. He says "well thats weird because your front right strut is completely exploded." He showed me a picture but I wasn't sure what I was looking at. He knew I had an out of state trip planned for that day (Friday) and he says my car is undrivable (how did I get to the dealership??) and that repairs would cost ballpark $2k+. He tried to get me in a rental car and started going through the details, but then was able to touch base with my husband so took the call to figure out a plan. At this point Richard became aggressive, reminding me my car was undrivable, but then started to ignore my questions, and began taking other customers while I was still standing at his desk, assuming I was being helped. My husband said leave, he said if the front strut was "exploded" I would know. We ended up taking the car to an independent mechanic who laughed and said it's absolutely not exploded, the rubber boot on it is just torn, if I want to fix it it's $20 but it's not even worth fixing/replacing. I was doing all my oil changes at Woburn Toyota and I have not been back and will not ever return. They're crooks, bottom line. More

Had a great experience purchasing our car from CJ back in 2020. He was a bit quirky but very friendly and willing to work with us to come down to a price that worked for us. We're not convinced that they did 2020. He was a bit quirky but very friendly and willing to work with us to come down to a price that worked for us. We're not convinced that they didn't try to pull a bait and switch - we went in looking to spend $4-5k on a used car we saw online and were met with "ohhh that one isn't available anymore... but check out this one we have available". Ended up working in our favor given our strict budget, which is why we would recommend working with CJ, but the "unavailable" car we originally went to check out was still coming up online 1-2 weeks later. More

What a wonderful experience I had with Woburn Toyota. Thank you to the Sales person "Christina" Zarka. This is our second transaction (financed and a non-finance) overall a great outcome on both trans Thank you to the Sales person "Christina" Zarka. This is our second transaction (financed and a non-finance) overall a great outcome on both transactions. We cannot be more pleased. Christina was always there to answer any questions that I had not to mention prompt. She was constantly in communication with us. Thank you to all at Woburn Toyota! Especially the G.M. Mr. Alecci . Until our next car needs! More

I went in to buy a new car, where I already knew exactly what I was going to buy. Undisclosed market rate adjustments caused me to leave the dealership. The salesperson I worked with was friendly but the ge what I was going to buy. Undisclosed market rate adjustments caused me to leave the dealership. The salesperson I worked with was friendly but the general manager Rich Alessi would not sell the car for MSRP. There was a 4,000$ markup on the car, and we were given figures of other cars there going up to $7000 over MSRP. After being told this was standard for all dealerships with this car (a 2023 AWD Corolla hybrid) the next dealer I called sold me MSRP with no questions asked or negotiations needed. More