Woburn Toyota

Buyer be Ware Very distressing first visit. I went in intending to purchase. I did my homework and their stated "deal" was better than the other Toyota dealers I Very distressing first visit. I went in intending to purchase. I did my homework and their stated "deal" was better than the other Toyota dealers I visited. Well the deal vanished when I arrived and I heard every excuse in the book. I left without a car and a bad taste in my mouth. More

4 hour oil change Came in for an appointment for an oil change and service department forgot about my car. After nearly 3 hours I asked what was happening and they fin Came in for an appointment for an oil change and service department forgot about my car. After nearly 3 hours I asked what was happening and they finally got on it. More

Poor services The car’s mine why did he decide to not do the tire rotation. I want my money back that I paid that wasnt done The car’s mine why did he decide to not do the tire rotation. I want my money back that I paid that wasnt done More

Quality of Service I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the g I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the gas station attendant didn't put the gas cap back on tightly. John Russo and his team not only enlightened me, but found a problem that would have cost me much more had I brought the car in later. They took care of me with their usual skill and courtesy. Their skill and ability are the reason I continue to use Woburn Toyota. So why a 4 instead of my usual five? It has nothing to do with the team or their work. It has to do with the atmosphere at the new and improved Woburn Toyota. What happened to the place? Nobody's smiling anymore. Nobody interacts with each other. They look like caged veal, only set free long enough to perform a single task. The supervisor or manager or whatever you call it, of the floor, strode about like an prison guard, glaring at people like they were taking too long to do their job, muttering under their breath. People tensed visibly when they saw them coming. It made for a very different, and a very uncomfortable atmosphere. That John and his team were still able to provide quality service with a smile in this situation speaks to their professionalism and skill. I'm a people watcher, and it was pretty obvious to me that while the building has improved, the atmosphere is on a definite decline. Happy employees make for happy customers. Don't let what's been a great place go downhill in the name of improvement. More

Amazing experience! I purchased a 2018 Toyota Highlander XLE on Monday 9/10/2018. My Salesperson was Malcolm Leng-King. Woburn Toyota charged me $249 for the Nitro Tir I purchased a 2018 Toyota Highlander XLE on Monday 9/10/2018. My Salesperson was Malcolm Leng-King. Woburn Toyota charged me $249 for the Nitro Tire. I did sign for it because they told me by Law they were required to add this for safety. 1) Purchase Date 9/10/2018 Malcolm Leng-King told me it was mandatory to put Nitro Tire in all new vehicles. They attached my old plates from my 2004 F-150 (trade-in) and sent me home. The new car was NOT clean; when I got home I detailed the car. 2) Purchase Contract. $499 Documentary Preparation. $249 Nitro Tire (bogus) $132.50 Title and Registration Fee (it says New Plates) $35 Inspection Sticker 3) On 9/13/18 I got an email from my Insurance Company Geico to give them a call. They informed me the car was not registered. After over an hour of being jerked around on the phone I got in touch with Malcolm Leng-King at Woburn Toyota. He assured me that everything was going through and he would mail me my registration. If the story ended here I would have never told it! 4) On 9/20/18, 10 days after I took the New Vehicle, I called Geico Insurance to check my registration. The car was not yet registered. I left multiple calls to Woburn Toyota (3-hours worth) Left many voicemails and never got a response. I sent a very polite email to Sales Manager Wally Sabet asking for some help and clarification (no reply). I then emailed Ken Connor General Manager (no reply). 5) On 9/24/18, 14 days after I took the new Highlander, I called the registry of motor vehicles. After being on hold for 35 minutes I reached a human being. I asked if the Highlander was registered and they said it WAS! The man was nice enough to send me my registration and decal for my plate. Still no reply from Woburn Toyota. 6) On 9/27/18, 17 days after my purchase, I received my duplicate registration from the RMV. Still no reply from Woburn Toyota. 7) Woburn Toyota needs to mail me a check for $167.50. More

Long service with unexpected charges I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30 I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30K service would run at approximately $80, I ended up paying $380! When I asked why , the answer I received was that that is the standard service. I was charged $130 for alignment and $250!!! for the oil change. The only way to finish the service was to authorize them to proceed this paying $380... Really disappointed. I was considering getting the 2019 RAV4 from Woburn Toyota but this is not happening.... More

Purchase of a 2018 Toyota Camry I went to Woburn Toyota to purchase a 2018 Toyota Camry. There I met Scott Hoffman and I told him what car I wanted and what I had to trade in. Scott I went to Woburn Toyota to purchase a 2018 Toyota Camry. There I met Scott Hoffman and I told him what car I wanted and what I had to trade in. Scott told he would be happy to have me take a test drive in a 2018 Camry demo that was available. We took a 30 minute of so test drive and I really liked the car. Scott had my 2016 checked out gave me a price for 2018 Camry with my trade-in and I was surprised how good a deal I could get. I expected little haggling back and forth but I thought the offer was fair. It's been a pleasure dealing with Woburn Toyota and Scott Hoffman could not have been more helpful. I've already recommended him and the dealership to a good friend of mine last week. More

Great service and recommendatios Did an oil change. Was told about some things that need to be addressed, like brakes, belts etc. Will try to do them in the upcoming months at toyota Did an oil change. Was told about some things that need to be addressed, like brakes, belts etc. Will try to do them in the upcoming months at toyota woburn. Overall satisfied with their stevice. Personnel excellent More

Replacing defective radio Everyone was pleasant and informative. Even though I don’t use your dealership for service I feel Very confident if I needed any service definitely w Everyone was pleasant and informative. Even though I don’t use your dealership for service I feel Very confident if I needed any service definitely would ask for advice and services!! Thankyou again More

Focus on blame not customer experience I purchased a Rav4 and brought it in to get its inspection sticker. I dropped the car off and went upstairs to wait. after about 50 minutes I got a c I purchased a Rav4 and brought it in to get its inspection sticker. I dropped the car off and went upstairs to wait. after about 50 minutes I got a call saying I had the wrong registration. The registration was the one my sales person had given me to drive with until I was called back in. The service person started to lecturing me on what I did wrong. I told him it came from the sales person and he needs to talk to salesperson to get the correct paper work. He called back in about 15 minutes to says that we had the correct paperwork and the car would be ready in a few minutes. I waited about 10 minutes and then walked down stairs. I greeted the service person and he asked "Who are you?". Started to explain who I was and get cut me off saying "I know who you are, go sit over there and your car will be ready in a couple of minutes". I did as I was told and waited about 5 minutes before going back upstairs to watch the tv. After another 5 minutes I received call telling me my car was ready and I went down to get it. Once in my car I started to explain how I did not like the way I was treated and stopped me half way through and said "No, no, no, no, it was not me it was the salesperson that messed up the paperwork.". I replied that I believed he had been snarky to me and I never heard I am sorry this extra wait. He denied acting that way. His focus was clearly on blaming someone and not how my experience went. More