Woburn Toyota

Great Service Service was fast, nice place and great customer service. The service always great from sales to finance then service lets say in general I like Wobu Service was fast, nice place and great customer service. The service always great from sales to finance then service lets say in general I like Woburn Toyota. More

Good service at the brand new facility The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, bot The new facility of Woburn Toyota was impressive. Overall, service was as good as I expected. One thing that needs to be improved is waiting time, both at the check-in and for the service itself. After I dropped off my car at the service bay, I entered the building, the service department section. There was only one person was taken care of at the moment, and I had been waiting for 15 min to get called. It was for 5K maintenance service, and I waited 2 hrs to get the job done. I hope this was just an odd experience on that day as I have been there a couple of time for other occasions and not waited for this much long. More

10,000 mile maintenance My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection My one complaint about my visit was the length of time it took for my visit for oil change, rotate of tires & multi point inspection More

Quick and efficient Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautifu Quick and efficient. Friendly people. Car well serviced. Well honored service contract. Servicing done in a timely fashion. New facility is beautiful and well maintained. Good job. More

Great customer service from mike g in service dept Mike was very helpful in explaining what needed to be done and gave great follow up when I cane in fir my service and tire replacements Mike was very helpful in explaining what needed to be done and gave great follow up when I cane in fir my service and tire replacements More

Recall Finished in a timely manner. The service department called me to remind me about the recall I totally forgot about it so that was great Finished in a timely manner. The service department called me to remind me about the recall I totally forgot about it so that was great More

$5000 mile service Very smooth process of checking in. New facility is great. Also has a nice cafe there which has anything you want. Great all around. Nice work Very smooth process of checking in. New facility is great. Also has a nice cafe there which has anything you want. Great all around. Nice work More

Focus on blame not customer experience I purchased a Rav4 and brought it in to get its inspection sticker. I dropped the car off and went upstairs to wait. after about 50 minutes I got a c I purchased a Rav4 and brought it in to get its inspection sticker. I dropped the car off and went upstairs to wait. after about 50 minutes I got a call saying I had the wrong registration. The registration was the one my sales person had given me to drive with until I was called back in. The service person started to lecturing me on what I did wrong. I told him it came from the sales person and he needs to talk to salesperson to get the correct paper work. He called back in about 15 minutes to says that we had the correct paperwork and the car would be ready in a few minutes. I waited about 10 minutes and then walked down stairs. I greeted the service person and he asked "Who are you?". Started to explain who I was and get cut me off saying "I know who you are, go sit over there and your car will be ready in a couple of minutes". I did as I was told and waited about 5 minutes before going back upstairs to watch the tv. After another 5 minutes I received call telling me my car was ready and I went down to get it. Once in my car I started to explain how I did not like the way I was treated and stopped me half way through and said "No, no, no, no, it was not me it was the salesperson that messed up the paperwork.". I replied that I believed he had been snarky to me and I never heard I am sorry this extra wait. He denied acting that way. His focus was clearly on blaming someone and not how my experience went. More

Service The new building is great. Like that you can drive into the service department now. They greeted me right away. The new waiting area is nice. They kep The new building is great. Like that you can drive into the service department now. They greeted me right away. The new waiting area is nice. They kept me updated on what was going on with my vehicle. More

Pleasant experience Customer service was great. Mike was very kind and helpful. The new facility is beautiful. The only problem is that the problem I had with my car didn Customer service was great. Mike was very kind and helpful. The new facility is beautiful. The only problem is that the problem I had with my car didn’t actually get fixed... More